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Sales Operations Senior Manager

Location:
Minneapolis, MN
Posted:
June 04, 2025

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Resume:

Phillip Ukes

651-***-**** ********@*****.*** linkedin.com/in/phillipukes

Work History

Inovalon

Senior Manager Sales Operation March 2022- November 2024

• Successfully led and developed a high-performing team of 5 employees, fostering a culture of collaboration and continuous improvement that resulted in reduced the average closing time by two business days

• Effectively managed conflict and facilitate resolution strategies, leading to enhanced team dynamics and reduce turnover by 80% in the past two years.

• Facilitated open communication channels within the team, ensuring transparency and a shared understanding of goals and expectations

• Was a Subject Matter Expert for Provider Business Unit in the migration of mutiple Saleforce instances into one

• Collaborated with Product Management to reduce Active Products Codes (SKUs) from over 3,000 to under 200

• Redesigned CPQ to simplify the quoting process and build in steps to help collect data needed to implement customers

• Coached sales on Overage credit process as the first level approver for up to $7,500

• Held authorization to approve bookings based on variable components over customers minimum commitment of the contract

• Was responsible for reporting monthly, quarterly and annual booking numbers to Executive Leadership

• Managed the clawback process on cancellations within the first year of the contract

• Managed team responsible for processing wholesale partner agreements to help quickly onboard clients and increasing revenue

• Managed the order processing team from Quote to Delivery averaging over 500 monthly quotes with over a 95% accuracy rate

ABILITY Network/Inovalon

Manager, Sales Operations – Pricing and Risk November 2017- March 2022

• Built a diverse and growing team of Sales Operations Analysis

• Lead an in person online training for Salesforce Process and Inovalon Provider Pricing

• Helped Develop LMS training for Saleforce and Product enhancements

• Was responsible for contract support and risk management functions of the Sales Operations team Includes managing the sales orders, creating, training, and communicating new processes and tools, pricing and price book management, report identification and creation

• Led projects on Salesforce enhancements to simplify the quoting process, this includes a quote approval process, DocuSign for Salesforce, and Spring CM integration

• Drove continued adoption and enhancement of the CRM system with responsibility for assisting sales teams with CRM functionality providing CRM training coordinating with the Sales training team

• Proactively monitored and strive to maintain high levels of quality, accuracy, and process consistency in the sales operations team

• Proactively identified opportunities for process improvement

• Assisted sales management in understanding process bottlenecks and inconsistencies

• Maintained and managed the price book, pricing requests, models, and governance

• Led the promotion and pricing process with Sales and Sales Operations Management

• Researched, tested and coordinated the implementation of new features/enhancements to Salesforce CPQ

• Served as a SME for the sales department of Salesforce and CPQ system Zeiss Industrial Metrology-Maple Grove, MN

CRM Data Specialist June 2016- November 2017

• Managed the data readiness in preparation of the migration of 40,000 contacts and accounts from ACT! and Lotus Notes to SAP CRM

• Preformed UAT testing in SAP CRM for both sales and back-office roles, this includes creation of new customers, marketing leads, sales opportunities, and processing and submitting sales orders

• Prepared training materials and executed training of the CRM users as well as being a training resource for ZEISS personnel

• Drove adoption and buy-in of SAP CRM, by tailoring the training to a sales orientated audience and bullet pointing the benefits of CRM acceptance

• Served as the CRM Support contact for sales, service, and aftermarket teams

• Developed policies and procedures for future SAP CRM enhancements, as well as identify and document perceived service and support gaps

• Contributed to departmental lead generation goals by participating in activities such as show booth support, dealer events and other lead generation projects and activities as directed by department manager

• Processed, qualified and distributed incoming leads from various sources to appropriate sales personnel once qualified

DJO Global/Empi – Shoreview, MN

Sales Operations Analyst October 2015-January 2016

• Developed, analyzed and interpreted sales, financial and marketing reports

• Managed and updated territory alignments as it related to company and representative changes

• Communicated openly with the sales operation team to serve as a liaison between the corporate office and field sales representatives

• Proactively identified gaps and errors in existing processes and developed solutions to achieve an accurate outcome and uniform consensus across databases

Skills

● Leadership and Coaching

● Interpersonal Communication

● Decision Making and Delegating

● Problem Solving

● Organizational Skills

● Sales Process

● Teamwork

Education

Master of Science in Management

Capella University, Minneapolis, MN

Bachelor of Business Administration in Marketing

University of Wisconsin Milwaukee, Milwaukee, WI

Certifications

Microsoft Power BI In Progress anticipated completion June 2025 Bravura Training Center, Minneapolis, MN



Contact this candidate