Customer Service Experience
Resume:
M
Jasmine
Montilla
jas.montilla**@icloud.
com
Orlando FL, 32837
SUMMARY
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
I'm a very hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. So let's get you set up with an highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS
Guest Relations Management
Point of Sale (POS) system operations
Food Quality Standards
Wine Pairings
Menu Memorization
Policy Enforcement
Team Member Training
Order Accuracy
Tableside Service
Safe handling procedures
Upselling strategies
Item promotion
Employee orientations
Service prioritization
High-volume dining
Food presentation
Cash Handling
Training expertise
Dining customer service
Menu presentation
Safe Food Handling
Certified (Trainer)
Restaurant Operations
Kitchen Communication
Strong leadership
Sanitation Standards
EXPERIENCE
Server Trainer
Sanford, Florida
Hooters Inc./ Oct 2021 to Current
Provided one-on-one support to ensure successful completion of training objectives. Facilitated group discussions about complex topics related to server systems. Conducted hands-on workshops to demonstrate server features and functions to trainees.
Monitored performance of trainees throughout the course duration to identify areas for improvement.
Identified opportunities for improving existing processes related to training operations. Educated servers on menu, memorization strategies and how to convey information clearly.
EDUCATION AND TRAINING
High School Diploma
Trinity Christian Academy May 2024
Deltona, FL
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