Customer Service Los Angeles

Tom Maples

Sales / Customer Service

***.******@*****.*** • (714-****-***

• Brea, CA 92821

Award-winning and results-oriented professional with a solid background in delivering exceptional client experiences, achieving sales targets, and exceeding performance targets. Proven ability to build lasting customer relationships, resolve complex issues efficiently, and close high-value deals. Skilled in consultative selling and cross-functional collaboration. Recognized fhooor strong communication, problem-solving abilities, and a customer-first mindset that boosts loyalty and retention.

Areas of Expertise

Strategic Sales Planning

Customer Relationship Management

Product/Service Knowledge

Communication & Interpersonal Skills

Team Leadership & Development

Problem Solving & Conflict Resolution

Team Collaboration/Coordination

Customer Service & Support

Negotiation & Persuasion

Scan Health Plan, Long Beach CA

Senior Peer Advocate

2023 — 2024

Guided members in selecting suitable health plans through strategic communication and personalized support. Fostered strong relationships with members to encourage informed health plan decisions and maintain high satisfaction levels.

●Conducted targeted calling campaigns, consistently achieving member engagement goals.

●Maintained outstanding customer service standards, contributing to high levels of member retention and satisfaction.

Uber, Los Angeles CA

5 Star Driver

2020 — 2022

Delivered superior transportation services to passengers across Los Angeles, Orange County, and surrounding areas. Provided personalized, high-quality service ensuring passenger satisfaction and safety. Managed navigation strategies to optimize travel routes and reduce time in transit. Adhered to all local traffic laws and regulations, maintaining a clean driving record to ensure trust and reliability.

●Achieved recognition as a 5 Star Driver, reflecting consistent excellence in customer service and transport.

●Cultivated positive passenger reviews and ratings, contributing to enhanced reputation and increased service demand.

●Maintained impeccable vehicle cleanliness and readiness, ensuring optimal passenger experience on every ride

Garden Grove Stephouse, Garden Grove CA,

House Manager Board Member

2015 — 2020

Directed comprehensive programs at a non-profit recovery home for men, focusing on personal development and career advancement. Developed and implemented strategic initiatives for resume writing workshops, self-confidence building activities, and effective interviewing skills training. Streamlined intake processes to identify and prioritize assistance for individuals most in need. Fostered a supportive environment ensuring safety and security, contributing to long-term member success.

●Maintained full occupancy across the facility, ensuring no vacancies and meeting organizational capacity goals.

●Led complete renovation of the housing facilities, improving living conditions and supporting recovery efforts.

●Guided members in career planning, equipping them with tools for successful employment transition and career growth.

Cerritos Dodge Chrysler Jeep, Cerritos, CA

Internet Sales Manager

2014 — 2015

Utilized digital platforms to facilitate vehicle sales, offering expertise in both new and pre-owned automobile acquisitions. Applied automotive industry knowledge and Dodge Chrysler Jeep certification to provide superior guidance and support to clients. Oversaw the transition from retail sales consultant to internet sales manager, ensuring exceptional communication skills and a deep understanding of consumer needs were prioritized. Collaborated with sales teams to implement internet sales strategies that align with market trends and customer expectations.

●Consistently achieved sales quotas, demonstrating strong performance within the Internet Sales department

Verizon Premium Agent, Los Angeles CA,

BDC Manager

2012 — 2014

Managed initiatives to expand market presence and business development opportunities for a premium agent in New Jersey and the Los Angeles market. Oversaw recruitment, training, and development of personnel to build a capable team supporting Verizon Agent operations. Reported directly to the President, enabling clear communication and alignment with corporate objectives.

●Successfully expanded business into new regions, increasing overall market footprint and sales opportunities.

●Improved team capabilities by effectively hiring and training new employees, enhancing operational efficiency.

●Served as Area Manager for Human Resources, optimizing staffing models and implementing robust training programs.

Education

Dick Knox Corporate Development Fort Wort Texas Graduated

DISC-Firo B Irvine CA

Building Shareholder Value Atlanta, GA,

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