Customer Service Representative
Resume:
Ronald Mizrachi
Ocala, FL *****
*******@*******.***
Results-driven customer service representative that specializes in administrative assistance and operational support. Skilled in assisting coworkers with answering escalated calls, creating records, and organizing files. Well versed at researching information, recording notes, and reviewing documents. Furthermore, able to work on several assignments at once. Maintains excellent written communication skills and able to correspond information with cross-functional teams. Additionally, well-versed in using Microsoft Excel and PowerPoint. Seeking a position as a customer service representative or administrative assistant and available to work immediately.
· Gathering purchase information and assisting with financial transactions.
· Leading team meetings, addressing areas of improvement, and establishing solutions.
· Proficient at driving a box truck assisting with the delivery of goods.
· Organize files and data, update records of accounts, and present business information to managers.
· Managing student inquiries and resolving student concerns. Work Experience
Unit Supply Specialist
Sodexo - Ocala, FL
December 2022 to May 2023
• I handle the every day duties of a shipping and receiving clerk, supply chain management as well handling inventory and ordering making sure all items are up to rotated properly and stocked up to par, ordering products as needed or requested by other departments. I check incoming and outgoing shipments for accuracy, quality of product when delivered and condition of the packaging as we’ll utility and cleaning and mopping.
Fulfillment Specialist
Chewy - Ocala, FL
May 2022 to November 2022
With the use power industrial equipment I would fulfill customer orders with the use of wristband scanning device to determine which items to pick, how many items were ordered by the customer. I would ensure that I placed the items in the correct place or box on the cart that was attached to my equipment. I would make sure that each item was placed with care to ensure that the customer receives all items in great condition including using packaging materials while I picked the items. I also have worked with the shipping department making sure all items were shipped correctly and intact. Part-Time Administrative Assistant
College of Central Florida - Ocala, FL
March 2019 to November 2022
Worked as a manager in the disability resource center to oversee administrative roles. Answered the phones, made copies of documents, organized employee documents. Additional Roles:
· Greeted students, scheduled tests with students and professors, assisted with test accommodations and proctored exams.
· Emailed approved accommodations to professors and assisted with professor inquiries.
· Managed student records, created files, and requested documents from students by email.
· Established email campaigns to share the benefits of using the disability resource center. Part-Time Cook & Dishwasher
First Watch Restaurants - Lady Lake, FL
September 2018 to March 2019
Prepared food, washed dishes, and assisted waiters and waitresses with customer service inquiries. Additional Roles:
· Maintained a clean and safe work environment. Cleaned utensils as needed.
· Helped prepare dishes for customers and verified plate accommodations with servers. Helped manage the team of cooks.
· Checked the freezer and refrigerator to verify correct temperatures and food inventory.
· Closed and cleaned workstations to ensure that proper sanitation guidelines were met. Warehouse Manager, Package Handler, and Forklift Driver United States Postal Service - Denver, CO
January 2002 to August 2013
Worked as a manager for a United States Postal Service Center. Managed a team of forklift operators and assisted with logistics operations and material management. Processed packages and helped organize work areas. Prepared packages for shipping operations. Additional Roles:
· Loaded and unload material on industrial trucks. Moved items to storage units and loading docks.
· Assisted customers with purchases and transportation services.
· Loaded and unloaded packages for the warehouse. Moved, lifted, pulled, and scanned packages.
· Organized cartons, boxes, and packages onto trucks for delivery routes.
· Pulled out packages that were not properly labeled, backed up for reprocessing, or not properly sealed. Packaged shipments.
· Managed a team to clean work areas after each shift to ensure that proper safety guidelines were met.
· Managed inbound and outbound trucks. Checked in material and verified delivery routes. Oversaw shipping schedules.
Education
Logistics N/A
Beginning college - Ocala, FL
Skills
• Mass Email Campaigns
• Packaging
• Industrial Equipment Experience
• Logistics & Transportation
• Project Management
• Team Management
• Quality Assurance
• Data Entry
• Scheduling
• Microsoft Office
• Research & Data collection
• Warehouse Experience
• Safety Protocols
• Document Management
• Load & Unload
• Problem Resolution
• Inventory Management
• Business Correspondence
• Supply Chain
• Materials Management
• Zoom
• Order Picking
• Food Production
• Office Coordination
• Shipping & Receiving
• Box Truck
• Manufacturing
• Quality Control
• Management
• Warehouse Supervisor Experience
• Merchandising
• Forklift
Contact this candidate