Data Entry Customer Support

MYREASHA SMITH

*****, ********* ** 734-***-**** ********@*****.***

PERSONAL SUMMARY

Remote data entry specialist with 17 years of experience in e-chat, email support, and virtual assistance. Seeking to leverage my strong organizational skills and technical expertise to provide efficient, high-quality data processing, and customer support. Experienced in managing multiple tasks simultaneously in fast-paced environments, using CRM systems to enhance communication and maintain data accuracy. Adept at delivering exceptional remote support while ensuring customer satisfaction, and seamless administrative operations. SKILLS

Data Entry

Email management

Customer Support

Virtual assistance

CRM software (Blackboard, etc.)

Multi-tasking

Technical Troubleshooting

Data accuracy

Documentation management

Chat support

Client communication

Appointment scheduling

Team Collaboration

Problem Solving

Time Management

Phone support (minimal)

Quality assurance

Microsoft Office Suite

Google Workspace

Process improvement

Detail oriented

Customer Service

Workflow management

Conflict Resolution

Product knowledge

Systems navigation

Record keeping

Typing speed

Research skills

Adaptability

WORK EXPERIENCE

07/2022 to Current Remote Customer Service Enrollment Blackboard Anthology Norton, MI

Managed prospective client data and enrollment details through email communication and CRM systems, ensuring accurate and timely processing.

Developed strong relationships with parents, providing educational solutions, and guiding them through available program offerings via written communication.

Analyzed educational needs of families, and recommended optimal school programs based on location, availability, and enrollment criteria. Updated and communicated changes to enrollment policies and procedures, ensuring parents received up-to-date information in a clear, concise format.

Supported the sales process by documenting client interactions, ensuring proper follow-ups, and maintaining detailed records within the CRM system.

04/2022 to Current Hostess/Busser

794 Bar and Kitchen Muskegon, MI

Greeted guests upon arrival, and promptly seated them in appropriate dining areas to ensure a smooth dining experience. Assigned tables to servers strategically to maintain balanced workloads and efficient service flow.

Maintained a clean, organized, and safe front-of-house environment in a high-traffic restaurant setting.

Assisted with bussing tables during peak times to support overwhelmed staff, and uphold service quality.

Monitored guest needs, and collaborated with the team to ensure consistent and positive customer experiences.

01/2023 to 04/2024 TurboTax Product Expert (Remote) AgentsOnly for Intuit

Entered and maintained accurate customer information within internal CRM systems, while supporting virtual tax filing sessions. Documented client interactions, case resolutions, and troubleshooting steps in real time to ensure data consistency across platforms. Verified personal and financial data with a high level of accuracy to ensure compliant and error-free tax filings.

Processed information regarding tax credits, deductions, and documentation requirements, applying attention to detail in all data-handling tasks.

Retrieved, organized, and updated digital records efficiently in a fast-paced, remote environment, while adhering to confidentiality protocols.

10/2021 to 03/2022 Quality Assurance Inspection

PPG Industries Grand Haven, MI

Conducted inspections of incoming and outgoing materials, verifying documentation against packing slips and quality standards. Recorded test results and inspection data using both manual logs and computerized systems.

Identified product deviations, routed items for further testing, and documented non-conformances for reporting.

Operated lab equipment to perform physical quality tests, and ensured all processes complied with safety regulations.

Communicated inspection outcomes to management, and supported continuous improvement through 5S and quality audits. 09/2015 to 02/2016 Technical Analyst Support

Medtronic Inc Syracuse, NY

Responded to service tickets and patient inquiries via phone and internal messaging systems, resolving technical issues efficiently. Processed replacement orders for damaged health monitors, and ensured accurate data entry in tracking systems.

Assisted with software installations, hardware malfunctions, and network-related concerns using step-by-step troubleshooting. Facilitated communication between patients and healthcare facilities for pacer readings, updates, and medical coordination. Managed high volumes of support requests in a fast-paced environment, delivering timely and empathetic customer service. EDUCATION

04/2025 Associate of Applied Science

Ross College Online

2016 Certification in Medical Office Specialist

Educational Opportunity Center Syracuse, NY

CERTIFICATIONS AND LICENSES

Certified Phlebotomy Technician, 10/15

Food Handler Certification

Medical Coding and Billing, 10/15

ADDITIONAL INFORMATION

Training skills, Proficiency in team leadership, Devoted to data integrity, Proficient in customer account software, Client-focused PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer

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