Human Resources Executive Assistant

BRANDIE N. HÉBERT

**** ******* ***. ***. **** Franklin, TN 37067 901-***-**** **************@*****.***

Objective

To secure a position with a highly respected organization dedicated to producing positive outcomes and delivering exceptional service.

Qualification Summary

Executive Support Project Coordination Marketing Experience Office Administration Schedule Management Human Resources Client Confidentiality Customer Service Contract Negotiation

Work Experience

Cornerstone Engineering, Inc., Brentwood, TN. (July 2023 - Aug. 2024) Executive Assistant/Office Manager

Provided high-level executive support to the Regional VP, Principal Structural Engineer, as well as Regional Director in Tennessee, with additional assistance for the CEO/Owner and VP of Operations in Louisville, KY (HQ):

• Proficient in advanced Calendar Management, orchestrated complex scheduling for multiple executives.

• Specialized in creating critical documents such as Federal qualifications packets, proposals, and presentations, emphasizing precision and consistency.

• Demonstrated strong task management capabilities in conference coordination, senior staff travel, and event planning, prioritizing efficiency.

• Engaged in business development activities, including research, certification filings, bid support, and enhancing accounting and operational processes.

• Supported the marketing team by implementing social media strategies to boost brand presence and audience engagement; being a Brand Ambassador at conferences when needed.

• Showcased interior design expertise by developing vision boards, selecting furniture, finishes, and equipment, and assisted with office space planning.

• Aided in recruitment tasks, including job postings, resume screening, interview coordination, participation in job fairs, and initial candidate assessments.

• Delivered comprehensive human resources and onboarding services, facilitating seamless new hire integration into the company culture.

• Streamlined workflows, implemented communication channels, and promoted a positive work environment.

• Handled procurement of materials testing supplies and office inventory.

• Assisted the technical support team in resolving issues with office equipment and software platforms.

• Fielded vendor communications and resolved property management concerns, reinforcing strong vendor relationships and facility oversight.

Vanderbilt Univ. School of Engineering, Office of the Dean, Nashville, TN. (Mar. 2023 - July 2023) Interim Senior Administrative Specialist

Provided executive assistance to two Senior Associate Deans and served as the interim support for the Dean of Engineering:

• Effectively managed the Engineering Dean's Office schedules, ensuring optimal event coordination, student meetings, and staff availability.

• Organized faculty regalia orders and managed Commencement RSVPs.

• Developed agendas, crafted professional correspondence, and created impactful presentations and spreadsheets.

• Developed a comprehensive onboarding plan for new hires and effectively communicated anti-bullying policies to team members.

• Diligently recorded and disseminated meeting minutes and enhanced communication channels. 2

• Streamlined travel logistics, processed reimbursements, and meticulously prepared itineraries for visiting dignitaries.

• Helped with departmental financial operations, including OneCard transactions, with a keen eye for accuracy and compliance.

• Supported Undergraduate academic initiatives including contributing to ABET accreditation, aiding in Senior Exit Surveys, and facilitating CPT work studies for international students, while ensuring regulatory adherence.

• Served at various VUSE events, including overseeing logistics, procurement, and liaising with facilities and IT managers to guarantee seamless execution.

Robert Half Office Team, Memphis, TN. (Contract Assignments from April 2022 - Oct. 2022): Leadership Memphis/Programs Coordinator/4 Months

Assistant to the Director of Programs; Served on the Event Team to launch the 2023 Executive Class Kickoff, serving a gathering of 72 top-tier professionals, nominated by elite community and corporate leaders, alongside esteemed Leadership Memphis Alumni:

• Expertly managed comprehensive candidate rosters, ensuring timely distribution of preparatory materials and execution of electronic program surveys, followed by meticulous analysis.

• Administered seamless in-person class events, overseeing all facets from initial setup to final breakdown, including logistics coordination, speaker support, catering arrangements, attendee registration, and addressing participant inquiries.

• Contributed to strategic staff meetings, playing a pivotal role in the formulation of annual calendars, meeting agendas, and meticulous record-keeping of minutes. OrthoSouth Surgery Center/Insurance Verification & Billing Specialist/3 Months

• Verified insurance eligibility and benefits across various plans including private, Medicare, Workers' Compensation, PPO, HMO, and secondary claims.

• Proficiently managed care contracts and optimized reimbursement processes.

• Diligently audited medical records for accuracy, leveraging knowledge of CT and ICD-10 coding; ensured up-to-date patient demographics and data collection systems.

• Efficiently processed insurance referrals and supported organizational procedures, enhancing operational efficiency through form and manual updates.

• Provided excellent customer service, resolving inquiries from patients, staff, and insurers, and collaborated with reception to guarantee clean billing operations.

• Engaged in professional development and team collaboration by participating in educational sessions and monthly meetings, strictly adhering to HIPAA standards. Robert Half International, Memphis, TN. (June 2021 - Jan 2022) Operational Support Lead (Internal/Full-Time)

Provided Operational Support, both remotely and in-office, for the VP/Practice Director and over 20 Talent Managers across Memphis, Little Rock and Fayetteville, AR; Maintained 100% Compliance for the Downtown Memphis Branch:

• Managed high-volume candidate interactions, from initial calls to interview scheduling, leveraging Salesforce for meticulous data entry and timesheet management.

• Delivered comprehensive support to the Branch Director, adeptly handling expense reports, accounts payable, and payroll documentation for internal staff.

• Served as the primary liaison for Senior Leadership, including the Regional Director and District Operations teams, ensuring streamlined communication.

• Fielded vendor communications and resolved property management concerns, reinforcing strong vendor relationships and facility oversight.

• Contributed to branch strategy sessions, training initiatives, and revenue-enhancing activities, bolstering brand growth and market presence.

• Enhanced recruitment efforts through strategic lead generation, job postings, and the refinement of reporting and candidate sourcing processes.

• Provided expert technical support, resolving issues with office equipment and software, including MS 3

Office and specialized staffing platforms.

Robert Half Office Team, Memphis, TN. (Contract Assignments from March 2020 - June 2021): Wright Construction/Administrative Assistant/1 Month

• Efficiently orchestrated weekly district reports and crafted proposals for construction estimators.

• Streamlined human resource processes by facilitating new hire documentation, ensuring compliance with W-4 and I-9 forms.

• Organized and maintained filing systems, proficiently handled correspondence, and warmly welcomed visitors.

• Aided in financial transactions, including invoice processing and receipt recording, while maintaining office supply inventory and managing switchboard operations. Family Medicine Group/Office Manager/10 Months

• Expertly managed a dynamic medical office, overseeing operations for 3 providers, 3 nurses, a medical assistant, and 2 lab technicians.

• Proficient in utilizing EHR software for comprehensive patient record management, including documentation of visits, referrals, and diagnostic results.

• Streamlined scheduling processes to optimize patient flow and efficiently coordinate both in-person and TeleHealth appointments.

• Supported clinical staff by facilitating patient check-ins, recording vital information, and maintaining up- to-date medical records.

• Effectively organized medical and office supply inventories, ensuring seamless handling of specimens and deliveries.

• Coordinated with pharmaceutical representatives and organized educational virtual lunch meetings for the team.

• Diligently verified patient insurance details, processed payments, and managed financial transactions, including co-pays, FMLA and medical record fees.

• Maintained impeccable communication channels, handling all facets of office correspondence, faxing, scanning, and email management.

CQuentia Laboratory/Medical Laboratory Assistant/3 Months

• Used EHR software to manage patient medical records and files; reinforced and upheld patient confidentiality as required by HIPAA.

• Managed office and medical supply inventories; received specimens/deliveries and organized supplies in laboratory.

• Helped create and maintain a clinic direction designed to develop loyalty, team spirit, and unity of personnel.

Envolve Client Services Group/Administrative Assistant/2 Months

• Proficiently managed multi-line phone system, ensuring efficient guest check-ins and prompt distribution of mail.

• Coordinated and confirmed appointments for guests, residents, and contractors, optimizing schedule management.

• Maintained up-to-date knowledge of rental availability, market trends, and prepared detailed reports as needed.

• Addressed and resolved resident inquiries and complaints, enhancing customer satisfaction.

• Supported management in executing renewal and retention strategies and facilitated timely rent collection processes.

Contract Furniture Industries, Memphis, TN. (Dec. 2012 - Feb. 2015) Executive Assistant

Supported promotional campaigns as the Executive Assistant to the CEO and VP of Sales, crafting engaging product brochures, monthly newsletters, dynamic PowerPoint presentations, and maintaining website content: 4

• Managed executive calendars, coordinated complex travel itineraries, and provided prompt resolution to client inquiries and complaints.

• Developed and maintained comprehensive databases for emerging markets, ensuring the accuracy of product catalogs, furniture price lists, and liaised with fabric representatives, vendors, and photographers.

• Conceptualized and allocated budgets for furniture packages tailored to enhance sales representative and client portfolios.

Design Nouveau, New Orleans, LA & Memphis, TN. (Sept. 2008 - Nov. 2012) Sole Proprietor

Headed the operations at a self-founded Interior Design consultancy, expertly handling document creation, presentation development, systematization, financial oversight, and client advisement:

• Orchestrated a comprehensive marketing strategy and transformative adaptive reuse design for an award- winning restaurant in New Orleans, securing industry recognition.

• Executed the strategic acquisition and placement of furnishings, fixtures, and lighting for an upscale 2,400 sq. ft. residence in Baton Rouge, optimizing aesthetic appeal and functionality.

• Delivered innovative space planning and furniture arrangement solutions for a private medical facility in Bartlett, TN, enhancing operational efficiency and patient experience.

• Elevated visual merchandising and product display for a 2,600 sq. ft. retail lighting showroom in Memphis, TN, driving customer engagement and sales.

• Demonstrated artistic and project management expertise through hand-drafted designs and oversight of a residential kitchen renovation project.

Perez, APC, New Orleans, LA. (Nov. 2007 - June 2008) Assistant Project Manager

Efficiently supported VP of Interior Design:

• Aided in the full spectrum of construction documents for a 230,000 sq. ft. casino project in Battle Creek, MI, encompassing detailed plans, elevations, and specifications.

• Assisted in precise drafting of foundational floor plans for a major health care facility in New Orleans, LA.

• Contributed to the creative process, from initial design concepts to development phases, enhancing client presentations and participating in professional development sessions, and met with product representatives. ML Design, Memphis, TN. (Sept. 2005 - Aug. 2007)

Executive Assistant

Provided comprehensive executive and design support to the CEO/Owner of a leading Hospitality Interior Design Firm:

• Enhanced presentation quality with meticulous preparation of materials and equipment specifications for key projects for Memphis food facilities and hotels in NJ and Texas.

• Leveraged advanced technical skills in computer-aided design (CAD) to produce detailed 3-D model renderings for a luxury 6,000 sq. ft. private residence in Saugerties, NY.

• Ensured efficient office operations by handling a broad range of administrative tasks, including correspondence, document control, memorandums, and report generation.

• Optimized organizational systems by maintaining up-to-date filing structures and a robust client/vendor database, in addition to representing the firm at product representative meetings. Education

ASCLS P.A.C.E. Certifications (22 Hours) in Clinical Laboratory Science CE-Supervision/ Administration, Quality Control/Quality Assurance, and Safety. (2020):

• First Aid & Medicare Compliance, HIPAA Privacy & Security Rules

• OSHA-Bloodborne Pathogens, Fire & Electrical Safety, Hazard Communication & Chemical Hygiene, Ethics & Code of Conduct in Healthcare

• Medical Error Prevention: Patient Safety, Clinical Laboratory Ergonomics, Risk Management, Non- Conforming Event Management, Packaging & Shipping Infectious Materials Bachelor of Professional Studies in Business Administration & Design, University of Memphis, TN. (2007)

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