Customer Service Representative
Resume:
Julie J
AKA LEYLA HEWETT
PROFESSION Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
AL SUMMARY
SKILLS
Customer engagementUpselling techniques
Order delivery practicesActive listening skills
Beverage And Food PreperationDetail-oriented
Hospitality service expertiseSecurity
Telephone etiquetteCustomer Service
Verbal and written communicationBusiness Management
Stocking and replenishingTechnical Support
Unloading trucksDesktop Support
Equipment operationHelp Desk
Moving merchandiseMicrosoft Windows
Cleaning proceduresTroubleshooting
Safety processes and proceduresTyping
Customer relationshipsComplaint resolution
Computer literateAccount management
Data entryAdministrative support
Retail sales
WORK HISTORY:
CUSTOMER SERVICE REPRESENTATIVE 01/2023 to May 2025
True Green Remote
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Handled customer inquiries and suggestions courteously and professionally.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Utilized customer service software to manage interactions and track customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Tracked customer service cases and updated service software with customer information.
SENIOR SUPPORT AGENT 11/2021 to 12/2022
Agero Remote
Collaborated with operations team to provide excellent customer service and foster positive work environment.
Developed and updated databases to handle customer data.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Met customer call guidelines for service levels, handle time and productivity. Maintained up-to-date knowledge of product and service changes.
BILLING DEPARTMENT SPECIALIST 09/2020 to 11/2021
Conduet Remote
Delivered key information on product features to help customers make educated purchasing decisions. Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Reviewed and reconciled customer accounts to manage accuracy of payments.
Walmart FriendsWood Texas
Upkeep of women's apparel and establishment.
Greeted customers and offered assistance for increased customer satisfaction.
Worked varied hours to meet seasonal and business needs.
Identified customer needs and wants to enhance customer experiences and boost sales.
Managed customer relations through communication and helpful interactions.
Provided product price information to customers.
Utilized customer feedback to improve product offerings.
Wendy's Galveston Texas
Performed cleaning duties in the restaurant seating area, restrooms, or kitchen ifassigned
Restocked workstations with supplies and food display cases with fresh selections todecrease customerwaiting during busy periods
Collaborated with team members to complete efficient work and bring in top hauls
Placed food trays over food warmers for immediate service or stored in refrigeratedstorage cabinets
Utilized all machinery and equipment while observing various safety precautions andpractices
Prepared hot beverages, including coffee and tea according to customer requests
Protected customers by washing and sanitizing dishes, glassware and silverware aftereach use
Maintained clean, sanitized and well-organized food preparation zones to promotestore efficiency
Replenished condiments, coffee, other beverages and general supplies whilemaintaining cleanlinessof service areas
Arranged food items on serving trays and placed in take-out packaging to produceorders for customers Took food orders from patients and families, and explained offerings.
Private Home Fort Worth
Managed workload in efficient manner in order to satisfy all customer needs
Swept, mopped, steamed or scrubbed flooring
Wiped walls, decoration and appliances
Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germsand reducelikelihood of illness
Kept building entryway glass clean and polished for professional presentation
Picked up trash from parking lot and garden areas to keep those areas free of debris
Disposed of trash and recyclables each day to avoid waste buildup
Cleaned elevators, glass and planters in public areas such as lobby, pool and publicrestrooms
Restocked room supplies such as facial tissues for personal touch with every job
Engaged with guests in positive and professional manner to promote satisfaction
Carried linens, towels, toilet items and cleaning supplies using wheeled cart formaximum efficiency.
EDUCATION
Nekoosa High School, Nekoosa, WI
Bachelors Business Management
Tiffin University, Online
CERTIFICATIO July 1988 to July 2028 Certified Security Officer Level 2
NS
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