Customer Service Data Entry
Resume:
JENNIFER ICKERT
SKILLS
Microsoft Office Suite
Data entry
Customer service and support
Information Technology Support
Plasma Lab experience
Venipuncture
Patient monitoring
Experienced Training Lead Technician at Biolife Plasma Services with a strong focus on compliance with FDA regulations and effective training delivery. Demonstrated ability to enhance client satisfaction through precise title examinations and superior customer service. Proficient in Microsoft Office Suite and data entry, contributing to operational efficiency. Committed to continuous learning and professional growth, excelling in both team-oriented and independent work environments. WORK HISTORY
October 2021 - September 2024
Training Lead Technician Biolife Plasma Services, Pittsburgh, PA Delivered on-the-job training to new and existing employees, ensuring competency before evaluation.
Promoted quality assurance by ensuring compliance with SOPs as per FDA regulations.
Provided support to training department and supervisor as required. Prepared plasma samples for laboratory testing and storage. April 2020 - September 2021
Real Estate Title Examiner Unisource National Lender Services, California City, CA
January 2019 - April 2020
Real Estate Title Examiner BCHH, Pittsburgh, PA
• Assessed plasma quality for lipemia and hemolysis prior to testing. Managed shipment preparation by organizing bottles and approved lab samples.
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Performed weekly freezer maintenance to ensure optimal plasma storage conditions.
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Tested donor vitals, hematocrit, and protein levels to confirm suitability for donation.
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Negotiated effective resolutions for complex title discrepancies, ensuring seamless property transfers.
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Reduced errors in title examinations through thorough verification of property records and descriptions.
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Identified potential risks during title examination processes, proactively addressing concerns to minimize delays.
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Delivered accurate and timely title reports, enhancing client satisfaction with comprehensive documentation.
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Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
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Reduced errors in title examinations through diligent verification of property records and legal descriptions.
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Enhanced client satisfaction by providing accurate and timely title reports and documentation.
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Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
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CONTACT
Pittsburgh, PA 15209
*******@*****.***
July 2017 - April 2018
Default Policy Specialist National Link L.P., Moon Township, PA Organized and prioritized daily workflow to maximize productivity. Communicated with clients to ensure timely document completion for MMG and ALTA products.
Created and delivered completed MMG documents to clients efficiently. Researched ALTA settlement statements and endorsements, adhering to state guidelines during delivery.
May 2015 - February 2017
Real Estate Title Examiner Mortgage Contracting Services LLC, Texas City, TX
Generated refinance and purchase title commitments along with property reports for diverse vendors.
Secured municipal lien certificates to aid in transaction clarity. Executed revisions on title issues for customer service department resolutions.
Updated and uploaded information concerning field issue states promptly.
Completed code violation checks and tax certifications for VRM purchase orders.
Researched, compiled, and printed tax certifications to verify property statuses.
EDUCATION
May 2012
Associate of Science Information Technology Support Community College of Allegheny County, Pittsburgh, PA May 1998
Bachelor of Arts Communications
Thiel College, Greenville, PA
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