Administrative Associate Management Assistant

Marlene Laverne Williams

717-***-**** ***********@*****.***

Steelton, Pennsylvania 17113

Work Experience:

Shared Administrative Associate (OA) Corporate Shared Support Program LB&I & SB/SE Register Department of the Treasury (This is a federal job) Glendale, AZ 4/0112021 - 12/01/2021 Duties, Accomplishments and Related Skills:

• Provide administrative, clerical and case processing support to managers and technical employees, duties involve planning, organizing as well as other various administrative and clerical activities required by business operating divisions.

• Experience in inbound as well as outbound calls. Management Assistant

Department of Defense, New Cumberland PA. 10/01/2002 - 4/01/2021

• Duties, Accomplishment s and Related Skills:

• On a daily basis submitting information into the computer system/database utilizing computer operation skills i.e., workload data consisting of audits and overtime worked by employees, utilizing office auto skills by way of using data systems i.e., Analyzing quality data, as well as utilizing Microsoft word processing, excel and power point. Assisting supervisors with workloads pertaining to staff attendance and performance reviews etc., assisting supervisors with any pertinent information for management analysis as well as performance analysis

• for employee records. Assisting managers with other assignments i.e., setting up training schedules for staff when needed, extending phone calls as well as emails to potential new hires for interviews/appointments. Trained

• travel services for assisting in travel arrangements. Also assist office personnel by way of working in Commander’s office when shorthanded on staff, utilizing file maintenance skills as well as using office administration skills and the administrative policy, assisting four senior executives in a professional manner delegating an adequate provision of m military protocol requirements, as well as maintaining personnel files for supervisors’ staff, and supporting a heavy workload for supervisors in a administrative operational profession. Able to coordinate facilities. Preparing reports, as well as completing daily documentation, time and attendance, planning as well as mail sorting. Working with all staff to complete and maintain general office support as well as clerical and administrative needs. Completed self-training for the travel arranges system on dss system. Able to work independently to meet all needs. Ability to plan and take initiative to utilize office equipment for completion of any work assignment. Able to utilize proofreading ability by way of re-checking documents used for all records. Also skilled in data analysis as well as data entry and blanket purchase agreements. Create spreadsheets using excel for a variety of personnel tasks. Creating and maintaining employee individual level

• production as well as workload records. Limited accounting skills as well as some project tracking. Also provide detailed information to employee personnel as far as job announcements, open season for enrollment into health plans, tsp etc. Helping employees with access to e-mail, dss and other software being used by our workforce.

• Utilizing presentation skills by way of assessing and displaying information. Utilizing specific skill scheduling appointments for employee physicals etc. In general, performing a variety of aclmin functions to assist with the management. Utilizing technology management skills as well as other duties, include assisting eagle clerks with input of timekeeping of employees as well as report compilation for maintaining consistent files. Skilled in document review, utilizing business case analysis skills by way of overseeing all pertinent documentation.

• Experience in inbound as well as outbound calls. Additional Roles:

Job Title: 01/01/2001 - 12/31/2001

Company Name: Department of Defense

Job Title: Customer Service Rep, 08/01/1999 - 10/01/1999 Company Name: AT&T Wireless

Job Title: customer service operator, 02/01/1997 - 04/01/1999 Company Name: AT&T

Job Title: Residential Supervisor, 03/01/1997 - 07/01/1998 Company Name: Northwest Human Services

Job Title: Claims Processor, 05/01/1996 - 12/01/1997 Company Name: Highmark BlueCross, Blue Shield

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