System Analyst Business

THANOOJA PRIYADARSINI C S

Mobile: 224-***-****

Email: ************@*****.***

Professional Summary

Results-driven Business System Analyst with expertise in SDLC methodologies, including Agile (Scrum) and Waterfall. Proficient in preparing Business Requirements Documents (BRDs), Statements of Work (SOWs), Project Plans, User Guides, and Standard Operating Procedures (SOPs). Strong analytical skills with experience in training, problem-solving, and software solutions development.

Key Skills

Project Management Tools: JIRA, ServiceNow

Content Management Tools: MS SharePoint

Database Management: Oracle, SQL Server

Operating Systems: Windows, Linux

Programming Languages: HTML, XML, SQL

Document Management: MS Office Suite (Word, Excel, PowerPoint, Access, Outlook, Project)

Domains: Healthcare, E-Commerce, Teaching

SDLC Methodologies: Agile (Scrum), Waterfall, Hybrid

PROFESSIONAL EXPERIENCE

System Integration Analyst

Stabilix Solutions Pvt. Ltd. (Client: Christus Health, Irving, Texas)

Dec 2022 – Feb 2025

Managed analysis, development, testing, documentation, and support for assigned applications.

Monitored the integration dashboard, resolving unassigned tickets and incidents.

Created 500+ transactions and resources in Diplomat and Go Anywhere for system connectivity.

Validated 3,000+ projects, resources, and schedules in Go Anywhere, streamlining processes.

Troubleshot technical issues related to message transformation and system integration.

Coordinated code changes with vendors for financial and business applications.

Successfully enabled 1,000+ schedules in the Go Anywhere production environment.

Conducted pre- and post-go-live validation and ensured system optimization.

Facilitated Scrum ceremonies, including Sprint Planning, Stand-ups, Reviews, and Retrospectives.

Collaborated with end users and business partners to align operational processes.

Business System Analyst

Cubit Technologies (Client: Aster DM Healthcare, Dubai, UAE)

May 2018 – June 2022

Documented Scrum artifacts, including Product, Release, and Sprint Backlogs.

Assisted in Scrum ceremonies: Sprint Planning, Stand-ups, Reviews, and Retrospectives.

Conducted Joint Application Development (JAD) sessions with IT teams.

Created Business Process Diagrams, State Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio.

Conducted user interviews and performed competitive research for product enhancements.

Examined workflow log files and assigned tickets for Informatics support.

Assistant Professor (MCA Department)

Mount Zion College of Engineering, India

June 2012 – Jan 2018

Conducted research and applied appropriate methodologies to solve complex problems.

Served as University Exam Controller & Coordinator and handled academic evaluations.

Mentored students and received the Best Coordinator & Mentor Appreciation Award.

Led university curriculum planning and decision-making.

Lecturer (Computer Science)

Sree Narayana College of Technology Research Centre, India

June 2008 – June 2010

Established interdisciplinary collaborations with educational institutions and professional organizations.

Developed and executed coherent research strategies with national and international impact.

Served as Staff Coordinator for cultural and technical activities.

Achievements

Served as Exam Controller at Mount Zion College of Engineering.

Worked as a Visiting Faculty in multiple institutions.

Actively participated in university curriculum planning decisions.

Organized and coordinated various events in different organizations.

Education

M.Tech in Computer Science – Manonmanian Sundaranar University, India

Master of Computer Applications (MCA) – Mahatma Gandhi University, India

Certifications

Data Analytics for Business – University of Colorado Boulder

Business Analysis & Process Management – Coursera

Google Data Analytics Professional Certificate (8-course program)

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