Accounts Receivable Operations Analyst

Professional Experience

My Computer Career Remote

AR Accountant 2023 – Present

Spearheaded the processing of daily Accounts Receivable transactions, ensuring accurate financial records.

Developed and managed comprehensive student ledgers and tuition financing summaries, enhancing financial transparency.

Pioneered the creation and interpretation of Student Change Agreements, improving financial processes.

Compiled and submitted detailed monthly financial reports to internal and external stakeholders, ensuring data accuracy.

Led month-end closing account reconciliations, preparing precise journal entries to maintain financial integrity.

Created and managed advanced statistical financial data spreadsheets, providing insightful analysis for decision-making.

Directed the creation and development of Standard Operating Procedures (SOPs), streamlining finance team operations.

Championed the introduction of new software and processes, contributing to the finance team's continuous improvement.

Dentsu International Remote

Operations Analyst/Transfer Lead/Cash App Lead 2021 – 2023

Communicated complex billing statements and invoices to clients, providing clear and concise explanations.

Accurately posted high volumes of invoices, credit memos, and payments, ensuring seamless financial operations.

Researched and resolved incorrectly posted payments, maintaining accurate financial statuses for customer accounts.

Developed and implemented comprehensive department SOPs, enhancing operational efficiency.

Trained new and temporary employees, ensuring high standards of performance and knowledge transfer.

Initiated and coordinated timely fund transfers through Bellin, supporting internal financial needs.

Led executive meetings to review account statuses, providing strategic insights and recommendations.

Reviewed monthly forecasts and budgets, ensuring financial targets were met and discrepancies addressed.

Teleflex Morrisville, NC

International/Domestic Accounts Receivable Specialist 2016 – 2021

Managed verbal and written communications with clients, resolving billing statements and invoice issues.

Analyzed transaction histories to troubleshoot overdue accounts, negotiating arrangements for accounts in arrears.

Researched client requests for credit, deductions, and pricing discrepancies, resolving issues efficiently.

Maintained accurate financial statuses of customer accounts, ensuring collection issues were addressed promptly.

Developed documentation and implemented department training manuals, standardizing processes.

Trained new employees and interns, facilitating knowledge transfer and ensuring operational continuity.

Monitored credit approvals and credit line increases, managing financial risk effectively.

Prepared reports and documentation for quarterly audits, ensuring compliance and accuracy.

Ubisoft Morrisville, NC

English Support Rep (Contract) 2015 – 2017

Provided technical support to customers in US/Canada via webmail, live chat, and phone, resolving issues effectively.

Assisted customers with troubleshooting console and PC technical issues, ensuring customer satisfaction.

Researched and addressed customer billing concerns, including preorders and cancellations.

Trained new support representatives, maintaining high standards of customer service.

Created and updated support tickets via Salesforce, ensuring accurate tracking and resolution of customer issues.

Lenovo Morrisville, NC

Administrative Assistant (Contract) 2014 – 2015

Managed directors’ calendars in Outlook, coordinating and scheduling meetings efficiently.

Arranged interviews and managed all planning and support aspects of events and meetings.

Coordinated domestic and international travel arrangements, ensuring seamless logistics.

Tracked expenses and submitted expense reports, maintaining accurate financial records.

Assisted supervisors via phone and face-to-face, providing support tailored to their location.

Scheduled product sample shipments and maintained an inventory of office supplies, ensuring operational readiness.

Education

MS IT Management UNC Greensboro Greensboro, NC (In Progress)

Generative AI for Business (Concentration)

Business Analytics (Certificate)

MBA UNC Greensboro Greensboro, NC

Bachelor of Arts in Psychology Meredith College Raleigh, NC

Minor in Religion & Ethical Studies

Technical Skills

CRM Software: Salesforce

Financial Software: Bellin, Microsoft Dynamics (D365), Sage Intacct, SAP

Data Analysis: MS Excel (vlookup/xlookup, pivot tables, macros), Power BI, SQL, Tableau

General Software: Microsoft Suite, SharePoint

Programming: Python

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