Customer Service Security Guard

PROFESSIONAL SUMMARY

Dedicated and highly organized administrative professional with over 13 years of experience providing exceptional support in dynamic and fast-paced environments. Proven ability to manage multiple responsibilities, maintain databases, and deliver outstanding customer service while ensuring operational efficiency. Adept at fostering a welcoming environment and maintaining professionalism in all interactions with staff, visitors, and clients. Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.

PROFESSIONAL EXPERIENCE

Massimo’s Pizzeria Ristorante – Bridgeport, CT

Cashier/Server

March 2024 – Present

Efficiently managed customer interactions, resolving inquiries with professionalism and ensuring satisfaction.

Streamlined daily operations by maintaining well-organized inventory and restocking supplies, enhancing workflow efficiency.

Enhanced guest experiences by delivering attentive service, coordinating dietary requests, and communicating effectively with kitchen staff.

Contributed to seamless restaurant operations by preparing the venue for opening/closing and covering shifts as needed.

Demonstrated adaptability by assisting in diverse areas of the business, ensuring uninterrupted service.

Arrow Security at Price Rite – Bridgeport, CT

Security Guard

September 2023 – May 2024

Ensured safety of patrons and staff by monitoring entry/exit points and observing suspicious activities.

Responded promptly to incidents, utilizing effective communication and de-escalation techniques to resolve conflicts.

Collaborated with team members to uphold a secure environment and foster positive visitor experiences.

Maintained detailed incident records to support organizational safety protocols.

19th Hole Bar and Grill – Bridgeport, CT

Security Guard

July 2022 – September 2023

Upheld a secure and welcoming environment by enforcing compliance with identification policies and conducting safety checks.

Proactively addressed security concerns through patrolling and monitoring surveillance systems.

Resolved conflicts diplomatically, ensuring a safe and enjoyable atmosphere for all patrons and staff.

Supported team cohesion and operational efficiency by maintaining clear communication and assisting colleagues as needed.

Dr. Noel's Chiropractic Office – Bridgeport, CT

Administrative Assistant

March 2019 – July 2023

Answered phones, booked appointments, and processed insurance information for patients.

Tracked down patient records for MRIs and car accident reports.

Contacted insurance companies to obtain approval for services provided by Dr. Noel.

Ensured smooth office operations by assisting with various administrative duties and maintaining patient records.

Dan Perkins Car Dealership – Bridgeport, CT

Administrative Assistant

May 2015 – February 2019

Worked at all five locations answering phones, booking appointments for detailing and services.

Handled all paperwork for financing, setting payment arrangements, and car registrations and titles.

Uploaded inventory into the database, ensuring accurate and timely data entry.

EDUCATION

Bassick High School – Bridgeport, CT

High School Diploma

CERTIFICATIONS

Security Guard Card (License Number: 41047) – State of CT, 2010

KEY SKILLS

Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.

Strong communication and interpersonal skills with an emphasis on customer service excellence.

Skilled in managing office supplies, maintaining records, and generating reports to ensure operational efficiency.

Adept at multitasking, prioritizing tasks, and maintaining a professional demeanor under pressure.

Knowledgeable in efficient office procedures, etiquette, and conflict resolution techniques.

Team-oriented with proven adaptability in dynamic environments.

HIGHLIGHTS OF QUALIFICATIONS

Consistently recognized for creating welcoming and professional interactions with staff, visitors, and clients.

Demonstrated ability to assist in organizing events, maintaining databases, and preparing accurate correspondence and reports.

Skilled in maintaining supply inventories and ensuring resource availability to support daily operations.

Experienced in supporting departmental initiatives through efficient mailings, record-keeping, and collaborative projects.

Proficient in running daily, weekly, and monthly reports to facilitate operational decision-making.

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