Customer Service West Palm

ANA CASTRO

SUMMARY

Efficient Drive-Thru Cashier recognized for maintaining high productivity levels

and completing tasks swittly, Skilled in order management, customer service, and

cash handling. Excel in communication, teamwork, and adaptability, ensuring

seamless operations in fast-paced environments. Committed to delivering

outstanding customer experiences through quick service and attention to detail

West Palm Beach, FL 33401

561-***-**** SKILLS

anakarencas. **@*****.*** + Customer service + Time management

+ Cash handling + Conflict resolution

EDUCATION AND + Onder processing + Attention to detail

TRAINING + Sales promotion + Multitasking Abilities

+ Team collaboration

High School Diploma

Royal Palm Beach Community High

School, Royal Palm Beach

May 2024 DRIVE-THRU CASHIER

Arby's West Palm Beach, FL

EXPERIENCE

September 2024 - February

+ Counted money in cash drawers at the beginning of shifts to ensure amounts

were correct,

+ Directed trash removal and sanitation procedures to keep aisles and register area

onganized.

+ Worked quickly to document orders, answer questions and process payments,

keeping high-volume line moving and maintaining high customer satisfaction.

+ Verified that orders were accurate and complete before delivering them to

customers.

+ Greeted customers prompily and responded fo questions.

+ Managed multiple tasks simultaneously while maintaining a high level of

efficiency and accuracy.

+ Issued receipts, refunds, credits or change due to customers

nce with skilled,

ined and mentored new cashiers to maximize perforn

it and knowledgeable team m

+ Resolved customer complaints professionally in accordance with company

policy.

+ Conducted price checks for special orders or discounts as requested by

customers.

+ Preserved appearance of store by arranging and replenishing displays and

merchandise racks.

+ Stocked shelves with merchandise when needed.

+ Maintained current knowledge of store promotions to highlight sales to

customers.

+ Answered phone calls to assist customers with questions and orders

+ Boosted customer satisfaction levels by going extra mile to personalize service

for each customer.

+ Operated a variety of machinery and tools safely and efficiently

+ Worked successfully with diverse group of coworkers to accomplish goals and

address issues related to our products and services.

+ Managed inventory and supplies to ensure materials were available when needed.

+ Exceeded customer satisfa

ion by finding creative solutions to problems.

+ Offered customers carry-out service at completion of transaction.

+ Took orders, prepared foods and processed payments in full-service

establishment

+ Provided support and guidance to colleagues to maintain a collaborative work

environment

ACTIVITIES AND HONORS

+ Design, Reading and Writing

LANGUAGES

Spanish: English

a a

Professional Professional

ACCOMPLISHMENTS

+ Eamed multiple Honor Roll Certificates in Freshman, Junior and Senior Year.

REFERENCES

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