Business Development Human Resources

KIM MUNDELL ***.************@*****.*** C: 832-***-**** League City, TX 77573

OPERATIONS MANAGER ‘ BRANCH MANAGER ‘ BUSINESS SOLUTIONS ‘ HUMAN RESOURCES ADMIN ‘ INSPECTOR SUMMARY: Dynamic leader with proven expertise in business operations, staff management, training, recruitment, payroll, excelled in strategic problem-solving and effective negotiations. Skilled in human resource policies & safety regulations, demonstrating a strong ability to mentor teams and drive performance PROFESSIONAL EMPLOYMENT:

WeldForce Group Staffing & Fabrication, 03/2024 – 12/2024 Sr. Account Manager Houston, TX

● Cultivated strong customer relationships, identified customer needs, maximized revenue and customer satisfaction by resolving complex customer issues quickly, using effective problem-solving skills. New customer presentations to all levels of management, closed new customer sales through effective negotiations, documented activities in Smart Search and ZenDesk

● Conducted business development activities, territory management, cold calling, setting appointments, crafted pricing proposals, based on quality solutions for each customer. Utilized LinkedIn and Sales Navigator for discovery

● Managed ATS VMS accounts: Workrise, Workday, Beeline and RecruitiFi for job orders and employee timesheets

● Conducted Health & Safety orientations, industrial site evaluations at customer sites. OSHA Certified; identified & addressed workplace hazards ensuring compliance with safety regulations. Networking events, Deer Park Chamber of Commerce

● Achievements; provided motivation, training and mentorship to 2 junior staff members on best practices in sales techniques, customer service, account management, territory development, cold calling, setting client appointments, pricing negotiations, and how to gain from networking events

Family Estate, 01/2023 – 01/2024 In-home Caregiver Walnut Creek, CA

● Assisted Aunt with physical therapy, administered medicine, massaged, bathed, cooked, drove to dialysis & doctor appointments, cleaned home and provided loving companionship. Achievements: orchestrated 6 estate sales & donations Randstad USA, 05/2022 – 12/2022 Market Manager Sugar Land, TX

● Provided leadership; coached, led a team of five account managers by motivating goals, managed branch P&L, collections, accounts receivables & payables, including payroll. Staffing Sales for professional & light industrial, Craft skilled trades, administrative, accounting & finance; for temporary, temp to hire and direct hire placements. Documented in Salesforce, built and maintained relationships with key contacts.

● Facilitated pipeline meetings, conducted business development activities, which included territory management, cold calling, setting new customer appointments, and crafted proposal pricing models based on quality solutions for each customer

● Closed sales through effective negotiation, documented activities in Salesforce, and conducted business reviews

● Effectively recruited, interviewed and on-boarded employees. Prepped & counseled employees. Processed and audited compliance of I-9s, E-Verify, background checks, drug screens, including administering random DOT drug screens per customer. Interviewed & onboarded candidates for job placements.

● Managed VMS & ATS systems for national accounts: Beeline, Fieldglass and CouPa

● Conducted Health & Safety orientations, industrial site evaluations at customer sites. OSHA Certified; identified & addressed Workplace hazards ensuring compliance with safety regulations, including accident investigations and managed all aspects of workers compensation process, including litigation.

● Achievements; responsible for training 4 new employees on staffing sales, territory development, cold calling, setting client appointments, pricing negotiations, and how to gain from networking events. As a team, reached over 165k in perm fee billings Adecco Group, Modis., 10/2021 – 05/2022 Business Development Manager Houston, TX

● Business development activities using Bullhorn & LinkedIn which included; territory management, cold calling, setting new customer presentations, closed sales through effective negotiation, crafted proposals based on quality solutions

● Built and maintained business relationships with key decision-makers and crafted proposals and documented in Salesforce

● Effectively cross-sold multiple service lines, concentration of Modis IT & Engineering, educated customers on Tech Academy Kelly Services, Inc., 05/2017 – 09/2021 Sr. Account Manager Houston, TX

● Staffing sales for professional & light industrial, Craft skilled trades, administrative, accounting & finance; for temporary, temp to hire and direct hire placements. Documented in Salesforce, built and maintained relationships with key contacts. Cross-sold Engineering, IT, Science & Education. Utilized Salesforce & LinkedIn for discovery

● Developed & managed territory, kept 100 targets, conducted sales campaigns, blitzes, negotiated pricing and closed sales

● Involved service team in awareness of customer’s requirements; background checks & drug screens for each assignment

● Conducted Health & Safety orientations and customer safety evaluations. OSHA Certified; identified & addressed workplace hazards ensuring compliance with safety regulations; including accident investigations and managed workers comp claims

● Participated in recruitment job fairs and HR events Networking: Society Human Resources Management member. Chamber of Commerce- Pasadena & Baytown monthly meetings

● Achievements; brought on or won a massive new start up client that required 85 new hires in 4 months, recruited, screened, interviewed & forklift tested in 2 months time; which became a 4million dollar account for the branch TMD Staffing, 11/2016 – 04/2017 Selling Branch Manager Houston, TX

● Provided leadership to 2 recruiters, full-cycle sales & recruitment. Created and maintained a pipeline of prospects, cold calls, built relationships, contract negotiations, crafted proposals, posted ads, customer safety evaluations, accident investigations and managed all aspects of workers compensation process

● Recruited & staffed light industrial, Craft skilled trades, admin & accounting for temporary projects, temp to hire; interviewed, hosted job fairs, onboarded new hire’s, processed I-9’s/E-Verify, background checks & drug screens, conducted safety orientations. Submitted time to payroll, fiscal budget strategizing, I-9 audit, collections & provided team motivation SNI Companies, 02/2016 – 10/2016 Managing Director of Contract Services Houston, TX

● Coached & managed a team of 4 Full Desk Recruiters, worked a split desk of sales and recruitment, responsible for fiscal budget strategizing, developing team, project management, scheduled travel & interviews, collaborate process improvement

● Accountable for recruiting, interviewing & placing candidates on temporary assignments, temp to hire, and direct placement positions in all levels of accounting & finance & office admin support. Coached for interviews, resume & interview prep for candidates, coordinated client interviews for hire Managed payroll process, posted ad's, A/R collections, and made sure my teammates were on target & able to hit goals, developed new customer appointments, built relationships and closed the sale

● Achievements; responsible for 71k in GM billings, maintained a 32% GP sales average, and managed a producing team CVS Caremark Corp, 11/2014 – 01/2016 Shift Supervisor Friendswood, TX

● Part-time weekends only; responsible for assisting customers with product location, assisted pharmacy with overload. Managed front counter sales, store issues & complaints. Closed out 8 cash registers each night and locked up the store

● Achievements; passed every store & warehouse audit for cleanliness & compliance Roth Staffing, 07/2013 – 01/2016 Business Solutions Manager, Team Lead Houston, TX

● Ledgent Accounting & Finance staffing; provided leadership for 3 BSM’s that worked a split desk of sales and recruitment; coached a highly producing team. Weekly goals consisted of 4 customer appointments, 50 connection calls and 8 interviews

● Responsible for processing payroll, running ad’s, A/R collections and made sure teammates were on target to hit their goals

● Recruited, interviewed, managed talent, fiscal budget strategizing. Accountable for placing candidates in temporary, temporary to hire, and direct placement positions in all levels. Cross sold for Ultimate Staffing- Administrative support positions. Built relationships with various levels within organizations, constructed target list of 100 prospects

● Achievements; personally exceeded goals by bringing in $256k in GP and $75k in Direct Placement fees-2014. Won Circle of Excellence Award for performance-2014, maintained a 32% GP sales average Select Staffing, 07/2011 – 07/2013 Branch Operations Manager Houston, TX

● Provided motivation & leadership for 3 Recruiters, 3 Onsite Recruiters and 1 Sales Representative

● Recruited & staffed light industrial, Craft skilled trades, office support for temporary, temp/hire and direct hire placements. Responsible for talent management, payroll, billing, budget P&L, accounts receivables, and collections

● Built and maintained relationships, set new customer appointments and crafted bid proposals

● Performed and oversaw the team as they administered daily procedures such as; recruiting, screening, interviewing, reference checks, orientations, onboarding; I-9's/E-Verify, background checks, drug screens, new hire orientations to ensure best practices & compliance. Performed weekly audits on applications, I9's & screenings for compliance

● Conducted Health & Safety orientations, industrial site evaluations at all companies. OSHA Certified; identified & addressed workplace hazards ensuring compliance with safety regulations. Participated in accident investigations and managed all aspects of the workers compensation process. Networking: SHRM-Society HR Management and Chamber of Commerce

● Achievements; brought on or won 2 massive clients that required 55+ new hires in 6 months, screened, interviewed & forklift tested, we did it in 4 months time; which became a 8million dollar accounts for the branch Express Employment, 04/2008 – 05/2011 Franchise Owner / Branch Manager Santa Maria, CA

● Achievement; started a staffing franchise from the ground floor; rented space, purchased furniture, built & maintained IT phone room and hired staff

● Provided leadership & motivation to 2 recruiters and a sales representative. 300+ temporary associates on assignment

● Effectively recruited & staffed light industrial, Craft skilled trades, manufacturing & logistics, accounting & finance, office support roles. Processed payroll, AP & AR, collections, onboarding employees background checks & drug screens, including administering random drug screens DOT per customer request, monitored and audited compliance of I-9's/E-Verify

● Business development activities which included: territory management, cold calling, setting appointments and crafted proposals based on quality solutions for each customer. New customer presentations, closed sales through effective negotiation, conducted business reviews. Created & emailed monthly newsletters to customers

● Conducted Health & Safety orientations, industrial site evaluations at all companies. OSHA Certified; identified & addressed workplace hazards ensuring compliance with safety regulations, accident investigations and managed all aspects of workers compensation process, including litigation

● Networking: President & Treasurer of BNI, Business Networking Intl. Ambassador for Santa Maria Chamber of Commerce. Board Member for SMHRA-Santa Maria HR Association

EDUCATION, CERTIFICATIONS & COMPUTER SKILLS:

TWIC Card, bonded by US Maritime Transportation Security Administration for special port clearance- current Health & Safety Council – OSHA 10, OSHA 30 & 500, HAZWOPER DOT - current American Red Cross – First Aid CPR / AED Adult & Pediatric Certification - current Select & Express University (4 years training) Certified Branch Operations Management, HR policies & procedures West Valley Community College - Saratoga, CA 2 years Business Administration Accounting Central County Occupational Health - San Jose, CA Certified Nurses Aide, Respiratory Therapy @ San Jose Medical Center Willow Glen High School – San Jose, CA received HS Diploma MS Word, Excel, Outlook, PowerPoint, SAP, Adobe, SmartSearch, Bullhorn, Salesforce, ZenDesk, LinkedIn & type 70+WPM ATS-applicant tracking & VMS-vendor management systems; Beeline, RecruitiFi, CouPa, Workrise, Workday, Taleo, Fieldglass, ADP Workforce Now, HRIS, Workstream and PeopleSoft. Proficient accounting principles, scheduling travel & arranging interviews or client presentations, project management & collaboration for process improvement to help reach our goals

Contact this candidate