Human Resources Customer Service

NICHOLE WILLIAMSON

Carrollton, TX 469-***-**** *******************@*****.*** https://www.linkedin.com/in/nikkiwilliamson

CORE COMPETENCIES:

Organized and versatile Administrative Professional with a strong background in human resources, office management, and executive support.

Experienced in collaborating with managers and C-suite leadership to enhance operational efficiency, maintain branding, and drive organizational development.

Excellent interpersonal and communication skills, ensuring smooth management of people and projects in diverse and dynamic environments.

Extensive experience in administrative support, office management, and calendar/email management for executives.

Strong organizational and multitasking abilities, ensuring efficient workflow and task prioritization.

Proven ability to handle confidential documents and sensitive information with discretion.

Adept at event planning, meeting minutes, corporate calendar scheduling, email and phone response, expense reports and travel coordination.

Skilled in employee relations, DEIB initiatives, and fostering positive workplace cultures.

Strong background in customer service, conflict resolution, and networking.

Proficient in Microsoft Office Suite, Google Suite, Calendly, CRM, ADP, Oracle, Workday, Salesforce, and other HRIS/ATS systems.

TECHNICAL SKILLS:

Microsoft Office Suite, ADP, Oracle, Workday, Service Now, UKG, PeopleSoft, Salesforce, iCIMS, Taleo, Bullhorn, Google Suite, LinkedIn Recruiter, ATS Systems, CRM, Event Planning & Coordination

EDUCATION:

RICHLAND COMMUNITY COLLEGE

American Sign Language (ASL)

OKLAHOMA STATE UNIVERSITY

Journalism

EXPERIENCE:

07/2024 to DIMENSIONAL MARKETING GROUP

Present Administrative Assistant

Provide administrative assistance for a marketing and advertising company.

Managed complex and frequently changing executive calendars, appointments, conference calls and scheduling meetings.

Maintained essential office supplies such as paper, pens, printer toner, and meeting materials and managed mail deliveries and sent out packages.

Scheduled and coordinated appointments, meetings, conferences, and conference calls.

Client services.

Assisted with travel arrangements.

Managed complex calendaring, interacting, and coordinating with internal and external partners.

Follow up on mails, emails, phone calls, manage calendars, filing, invoicing and travel arrangements.

05/2024 to SPROUTS FARMERS MARKET

07/2024 Head Cashier

Managed cashier schedules and supervised daily cash handling.

Oversaw monetary transactions, including voids, refunds, and discounts.

Conducted daily sales reporting and deposit management.

Delivered excellent customer service, earning positive survey feedback.

11/2024 to HOBBY LOBBY

12/2024 Seasonal Cashier

Cashier, stocking and customer service.

11/2022 to ADT LLC (Contract)

05/2023 Administrative & Talent Acquisition Support

Provided administrative support to 9 District Managers, including calendar and email management.

Scheduled interviews, conducted candidate screenings, and assisted in onboarding documentation.

Maintained records using ATS systems such as Horizon/Oracle.

Coordinated recruiting efforts, ensuring compliance with DEIB initiatives.

12/2019 to CONFIE – FREEWAY INSURANCE, Addison, TX

07/2022 Administrative & Talent Acquisition Coordinator

Managed administrative duties for 15 District Managers, including scheduling and email management.

Assisted in onboarding, new hire documentation, and compliance tracking.

Oversaw daily operations of incoming and outgoing mail, ensuring accurate distribution and timely delivery of packages, documents, and correspondence.

Organized virtual career fairs and corporate events to attract diverse candidates.

Monitored inventory levels of breakroom supplies and placed timely orders to prevent shortages and maintain a positive workplace environment.

Supported day-to-day operations of corporate facilities, ensuring a clean, safe, and well-maintained office environment for employees and visitors

Maintained detailed records of candidate pipelines and hiring metrics.

Handled time sensitive mails for unemployment claims, workers compensation etc.

07/2017 to PRODIGY PLACEMENTS - Dallas, TX

10/2019 Recruiting & Administrative Manager

Managed all aspects of administrative functions and office management.

Supported day-to-day operations of corporate facilities, ensuring a clean, safe, and well-maintained office environment for employees and visitors.

Maintained clean, fully stocked, and organized breakroom spaces, ensuring availability of snacks, beverages, utensils, and supplies.

Oversaw daily operations of incoming and outgoing mail, ensuring accurate distribution and timely delivery of packages, documents, and correspondence.

Conducted new hire paperwork, I-9 verification, and background screening.

Provided executive support, including travel coordination and expense reporting.

Assisted with marketing efforts and client relationship management.

07/2013 to CPI ONE POINT - Lewisville, TX

08/2016 Corporate Recruiter & HR Assistant

Provided administrative assistance to the Vice President of Talent Management.

Scheduled interviews, prepared offer letters, and managed onboarding documentation.

Responsible HR duties including onboarding, employee file management, CDL driver compliance, and I-9 reconciliation.

Stock breakrooms (order utensils, coffee, sugar, cream, napkins, water) and handle packages and order lunches for birthdays and employee events/holidays.

Assisted with receiving, unpacking, and storing breakroom deliveries, rotating stock for freshness, and removing expired products

Organized mails, corporate events, team-building activities, and employee appreciation initiatives.

Maintained compliance with employment laws and updated employee records.

VOLUNTEER EXPERIENCE

2004 to

2006 Board of Directors – Fundraising Chair TAKE ME HOME PET RESCUE

Conducted adoption events, fostering, event planning and fundraising, press releases and social media posts

2006 to

2009 Board of Directors – Fundraising Chair FERAL FRIENDS COMMUNITY CAT ALLIANCE

Conducted adoption events, fostering, TNR, feral colony feeding, event planning and fundraising, press releases and social media posts

2009 to

Present Volunteer – DALLAS CAT LADY

Conduct adoption events, fostering, TNR, and feral colony feeding

REFERENCES: Available upon request.

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