Food Service Project Manager

ROBERT LOVE

** ********* **** **********, ************* 01566 Mobile: 603-***-****

Email: ***********@*****.*** LinkedIn: https://www.linkedin.com/in/bob-love-a30ba715/ SENIOR PROFESSIONAL WITH DIVERSE EXPERIENCE IN MULTIPLE LINES OF MANAGEMENT AND FOOD SERVICE OPERATIONS

Executive, Management Professional, with more than 25 years of multi-site P&L management experience in building cohesive, cost efficient, operational cultures that consistently attained revenue growth and net profit objectives, achieved significant cost savings and exceeded Key Performance Indicators (KPIs), for industry leading organizations such as: Aramark Corrections, Elior North America, Corporate Chefs, Aladdin Food Service Management, Cura Hospitality, Aramark Senior Living Services, Marriott Senior Living and Marriott Hotels and Resorts.. Served for 6.5 years as RVP of Operations for Aladdin Food Service Management in Canonsburg, Pennsylvania, with responsibility for managing $77 million of top line annual revenue, with 18 direct/1,100 indirect reports (across 7 functional areas) that accomplished the following: Established strong working relationships with national franchises such as Pizza Hut, Subway, Chick Fil A, and Starbucks; Retained for a 5-year period a 97% of existing business; Retained 92% of salaried personnel over a five year period with an average profitability of 5.3%.

AREAS OF OPERATIONAL MANAGEMENT KNOWLEDGE

KEY COMPETENCIES

Achieving Budget, Plan and Projection Expectations Facilitating Inter-Departmental Cooperation Managing High Priority Project Initiatives Formal Presentation Skills Resource Allocation & Optimization Developing Operational Policies/Procedures Conflict & Dispute Resolution Multi-Million-Dollar Contract Negotiations Leadership by Example PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Aramark Correctional Services, Philadelphia, PA

District Manager (3/2023-2/2025) - Primary duties included the direct support of 13 correctional facilities and 4 correctional commissary locations throughout New York. New Jersey and New England. Lead all operational efforts of this annual top line 25M district. Responsibilities included all HR, financial management and program development. Operations maintained a very heavy focus on the client relationships and worked directly with the inmate population.

The district staff included 28 management and 150 hourly associates. Approximately 15,000 Inmate and officer meals were served daily.

Inmate related scholarship programming expanded across the district by 400% year over year.

Implemented pilot inmate related retail programming that resulted in 21% increase in sales. Program is being rolled out system wide.

Corporate Chefs, www.EliorNA.com Woburn, MA

Operations Support Consultant (4/2022-11/2022) – Responsible for supporting a corporate dining and catering system in Northern Maine and Connecticut.

Locations consisted of a 2,000-employee dining program, facility catering and learning institute food service management (served 30 to 40 overnight guests weekly throughout the 6 months on site). The additional location supported 500 employees with a full-service dining hall and catering.

The account was at risk and I was engaged to stabilize staffing, the finances and to support the sourcing and on-boarding of a new General Manager. The business was restaffed; a new General Manager was sourced and on-boarded and the account was stabilized and retained.

ROBERT LOVE PAGE 2 OF 2

Telephone: 603-***-**** Email: ***********@*****.*** Aladdin Food Service Management, Cura Hospitality www.EliorNA.com Canonsburg, Pennsylvania Regional Vice President of Operations (5/2014-9/2020) – Primary duties focused on providing support and leadership to the field operations and headquarters staff and overseeing all operational and administrative functions including, but not limited to finance, regulatory, personnel, client and clinical management. Operations focused on Higher Education, Independent Schools and Multiple Segments of the Senior Living Industry.

Led ongoing efforts to renew and enhance new business development opportunities in New England’s education sector that. included the creation of audience specific programming. The results of these efforts supported business retention efforts, which generated a net $6 million in top line revenue with an average profit margin of 3.5%.

Assumed responsibilities throughout the Mid-Atlantic for all operations in the Higher Ed and Independent School business segment.

Regional Director of Operations (An Elior and Fitz Vogt and Associates Company) (9/2011-5/2014) – Responsible for supervising 5 district managers and 1 regional dietitian as well as day-to-day operations in up 60 contracted accounts in senior living communities, long-term care, public schools, secondary schools, higher education and business dining throughout the organization's footprint.

Assumed responsibility over the Northern Region. Integrated the district and support staff into what was considered to be the mainstream aspects of the organization. This integration resulted client retention in excess of 98% in the next 1.5-year span. District Manager (Fitz, Vogt and Associates) (7/2007-9/2011) – Supported up to 5 area managers, who managed food service accounts that included senior living communities, secondary schools and business dining in New England and the Mid-Atlantic Regions.

Developed and initiated a company-wide trainings that included twice daily operational refreshers and monthly client relations education.

Developed and implemented a monthly Senior Living service program that focused on healthier dining components with an international flare.

OTHER PROFESSIONAL EXPERIENCE

Love Hospitality Consulting Midlothian, Virginia Owner 2006 to 2007 Aramark Senior Living Services Philadelphia, Pennsylvania Senior District Manager 2003 to 2006 Marriott International Bethesda, Maryland 1988 to 2003 Marriott Senior Living Services, Bethesda, Maryland (1995-2003) Regional Director of Food and Beverages Operations (2000-2003) Executive Director, Richmond, Virginia (1999-2000) Executive Director, Mountainside, New Jersey (1996-1999) Director of Food and Beverage, Lakewood, New Jersey (1995-1996) Marriott Hotels and Resorts 1988 to 1996

Boston Marriott Cambridge, Cambridge, Massachusetts (1989-1995) Director of Beverage Operations (1993-1995)

Director of Restaurants (1991-1993)

Assistant Director of Restaurants (1989-1991)

Hartford Marriott, Farmington, Connecticut (1988-1989) ACADEMIC CREDENTIALS/CERTIFICATIONS & PROFESSIONAL DEVELOPMENT AA, Hotel and Restaurant Management, Stone School Hamden, Connecticut Certified Assisted Living Administrator, State of New Jersey (former) Certified TIPS Alcoholic Safety Beverage Trainer, (former) Marriott Senior Living Executive Director Training Center Facilitator Completed Aramark's Strategic Leadership Series

Contact this candidate