Customer Service Warehouse Manager

Damon Harper

*****@********.***

***. ***. ****

Talented motivated - oriented Customer Service and Warehouse Manager with 20 plus years of experience in leading and developing high quality customer service teams. Proven to enhance customer satisfaction, streamline operations and driven customer retention. Experience in conflict resolution and team management.

Education

Houston Community College - AA in Aviation

1983 to 1985

Scarbrough High School - High School Diploma - Houston, TX

1978 to June 1982

Work Experience

Cantoni Furniture Houston, Texas

Customer Service Manager/Warehouse Manager – January 1999 thru February 2022

Resolve customer issues pertaining to inquiring regarding warranty and out of warranty issues.

Plan, prioritize and delegate work tasks to ensure proper functioning of the department.

Daily and weekly reporting within the company systems.

Logistics processes and practices and developing standard operating procedures and process flows where needed.

Facilitate coordination and monitor execution of understanding delivery schedules, define objectives, and prompt resolution of critical issues.

Repaired Furniture, kitchens and closet systems are also damaged during home delivery.

Identify and implement strategies to improve quality of service, productivity and profitability.

Inspect and touch-up furniture on trucks every morning; ensure merchandise is repaired promptly.

Discuss customer complaints and home repairs needed with Customer Service.

Keep accurate records of all repairs for use in receiving credit from vendors.

Performs repairs of furniture in customers’ homes as needed, following company policy under customer service guidelines.

Completed and understood all company sponsored safety programs.

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