Customer Service North Carolina

Jesse Zaragoza

Winston-Salem, North Carolina ***************@******.*** 919-***-**** Linkedin

SUMMARY OF QUALIFICATIONS

• Experience in negotiation strategies and legal document review • Strong ability to work in a diverse team environment

• Strong organizational and administrative skills; Lexus Nexus and West Law • Microsoft Office (Word, Excel, Outlook)

• Excellent problem-solving skills in a fast-paced • 3+ years of customer service experience in a deadline driven atmosphere ability

EDUCATION

• B.S. Law & Policy: Pre-law, Minor in Psychology, GPA: 3.73, Liberty University, Lynchburg, VA 2020- 2025

• Student-Athlete: Men’s Division III Club Hockey

• Relevant Coursework: Constitutional Law, Negotiations, Legal Research & Writing, Property Law, Contract Law, and Constitutional Criminal Procedures

EMPLOYMENT

Club Sports Event & Operation Staff, Liberty University, Lynchburg, VA June 2023 – May 2025

• Coordinate game-day operations, briefing staff and interns on procedures, and training staff for game-days

• Maintain accurate data reports into operational tracking software during events ensuring consistent results

• Collaborating with security in crowd control by ensuring communication of any suspicious activity of potential active assailant individuals

• Function as a key member for giving fans an excellent game day experience by performing security tasks ensuring facility safety

Customer Service Associate, Paint Department, Lowes Home Improvement, Lynchburg, VA January 2025 – May 2025

• Manage customer service and product information by processing confidential information and providing case support

• Meet customers’ needs by actively listening in a professional manner to inquiring about specific needs, then recommending the most appropriate service

• Maintain customer/store relationships by demonstrating sincere appreciation by prioritizing customers’ needs and being attentive to their needs

• Translate product information and services from English to Spanish, ensuring clear communication for clients

• Department administration resulting in constantly excelling sale goals by 12,000 per week by providing updated product information

Customer Service Host, 7 Rooftop Bar, Lynchburg, VA May 2023 - August 2024

• Manage engagement by creating a positive first impression by welcoming guests and accommodating them to their desired dining experience

• Ensure accurate data entry to coordinate guest requests and services

• Ensure a positive guest experience by delivering orders to dining areas, office administration, and resolving customer conflict

Assistant Hockey Coach, Miska Player Development Training, Roanoke, VA June 2022 - July 2022

• Conduct on-ice skating sessions focusing on improving techniques for youth players across various age groups

• Assist in off-ice strength and conditioning programs to help players’ physical fitness and performance

• Manage and organize camp activities to ensure skill development and engagement in fun experiences

• Provide guidance and support to campers by promoting personal and teamwork growth VOLUNTARY ACTIVITIES, Crowd Control Staff, Church Greater, and Food Distributor, Liberty University & Cocoa Parks Charity

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