Human Resources Management Specialist

Lizbed Santiago-Rivera, MBA, PHR, CLMS

******.********@*******.*** 787-***-****

PROFESSIONAL SUMMARY

Results-driven Human Resources Professional with extensive experience in leave management, benefits administration, and compliance. Proven ability to manage complex leave cases, optimize policies, and enhance employee experience. Adept at collaborating with vendors, ensuring legal compliance, and delivering exceptional service in fast-paced environments. Fully bilingual (English & Spanish) with a strong track record of process improvement and operational excellence. CERTIFICATIONS

Professional in Human Resources (PHR) – Human Resources Certification Institute (HRCI)

Certified Leave Management Specialist (CLMS) – Disability Management Employer Coalition (DMEC) CORE SKILLS

Leave of Absence (LOA) & FMLA Administration

Short-Term & Long-Term Disability (STD/LTD)

ADA & Compliance Regulations

Vendor & Third-Party Administrator (TPA) Management

HR Policy Development & Implementation

Employee Relations & Case Management

HR Systems & Data Management

Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Leave Management Specialist OneDigital Remote 2024 – Present

• Manage federal, state, and company-specific leave cases, ensuring compliance with labor laws.

• Provide expert guidance on benefits eligibility and leave policies.

• Conduct regular client meetings to uphold service level agreements.

• Foster strong employee relationships by delivering exceptional customer service. Benefits Specialist GoBrands Remote 2022 – 2024

• Subject Matter Expert (SME) on LOA, STD, LTD, and ADA processes.

• Develop and revise leave policies for federal, state, and local compliance.

• Optimize vendor partnerships, resolving claim escalations efficiently. LOA Benefits Specialist Brown & Brown, Inc. Remote 2019 – 2022

• Led leave administration and compliance strategies for a large workforce.

• Provided expert guidance on FMLA, STD, LTD, and ADA accommodations.

• Partnered with vendors to enhance claim processing efficiency. Leave Coordinator University of Central Florida (UCF) Orlando, FL 2016 – 2019

• Managed FMLA and university leave programs, ensuring smooth case handling.

• Assessed workers’ compensation claims and facilitated resolutions.

• Delivered top-tier customer service, assisting employees with leave processes. Leave of Absence Case Manager AON Orlando, FL 2015 – 2016

• Administered FMLA and state-specific leave cases, ensuring compliance.

• Conducted eligibility evaluations and benefit plan coordination. Benefits Coordinator Interline Brands, Inc. Mt. Laurel, NJ 2014 – 2015

• Managed multi-state benefits programs for 900+ employees.

• Oversaw Cafeteria Plans, ADP Vantage HRIS, and wellness initiatives. Benefits Coordinator AON San Juan, PR 2012 – 2014

• Spearheaded benefits administration, including health insurance and disability programs.

• Developed and launched a successful wellness program to enhance employee engagement.

• Facilitated new hire orientations and annual enrollments. EDUCATION

Master’s Degree in Human Resources Universidad Metropolitana, San Juan, PR (2011 – 2012) Bachelor’s Degree in Office Systems Administration University of Puerto Rico, Humacao, PR

(2005 – 2009)

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