Project Manager General
Resume:
HUGH
CROWLEY
**********@*****.***
Gallatin, TN 37066
Bold Profile
Have been in the Hvac,plumbing,and Refrigeration industry for well over 30+ years in various positions in this career from Installations and service to sales and management, whether Estimating, Service Manager,project manager or simply general manager .I have worn many hats and consider myself an asset to any company that is looking for a dedicated professional with integrity and a proven record of getting the job done with Quality and Customer Satisfaction. Through cost estimation and project management, significantly enhancing client trust through accurate and reliable estimates. Leveraged strong vendor relationships and industry networking to ensure project success. Excelled in customer relationship management, fostering repeat business and achieving notable project accuracy. Offering years of experience in developing and managing project estimates by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and objectives through clear communication and attention to detail. Driven to minimize costs by continually comparing project costs to estimates and coordinating with leaders on cost-cutting methods. Ut Most professional with proven abilities in examining requirements and plans to create proposals. Motivated to provide precise estimates by clearly understanding project objectives, defining scopes and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit customer preferences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
PROFESSIONAL SUMMARY
Key Heating & Cooling - Estimator/Project Manager
2309 Industrial Ct Greenbrier Tennessee 37073 • 03/2023 - 03/2024 WORK HISTORY
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
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Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
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Gathered cost and material data for accurate and up-to-date information on material and labor costs.
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Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
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Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
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Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
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Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
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Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
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• Attended project meetings to provide updates and insights on Cost Estimation
Flexible and Adaptable
Decision-Making
Customer Service
Plumbing Repairs
HVAC/MEP design
Microsoft Office proficient
HVAC system design
Cooling systems maintenance
Focused on safety
Licensed Refrigeration Technician
Package and split systems
Adaptable
Customer-focused
Quality-focused
SKILLS
HVAC change-out procedures
expert
Recovering and recycling
HVAC and Refrigeration Systems
Equipment Installation
Duct Sizing and Design
Dedicated Team Player
Blueprint Reading
Refrigeration Systems
Load Calculations
Work Scheduling
Boiler Systems
Blueprint Interpretation
Indoor Air Quality
Ventilation Systems
Heating Systems
EPA Regulations
Airflow Measurement
Duct Cleaning
Equipment Replacement
Blueprints and Specifications
System Maintenance
Technical Troubleshooting
Thermostat Installation
Leak Testing
Schematic reading
HVAC Controls
System Troubleshooting
OSHA Compliance
Electrical Safety
Sheet Metal Fabrication
Electrical Wiring
Ductwork Installation
System Installation
Proposal Development
Data Collection
Schedule Coordination
Customer Relationship
Management
Project Management
Project Coordination
Temperaturepro - HVAC Manager
201 Pryor Creek Rd.Lebanon Tennessee 37090 • 02/2022 - 03/2024 Green Team L.I - Hvac Manager1
332 Dante Court Holbrook New York 11741 • 10/2019 - 11/2021
. Managed and motivated employees to be productive and engaged in work.
project costs.
• Managed projects from procurement to commission. Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Maximized performance by monitoring daily activities and mentoring team members.
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Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
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Improved safety procedures to create safe working conditions for workers.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Developed and implemented business strategies to achieve business goals and stay competitive.
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Reduced operational costs through comprehensive process improvement initiatives and resource management.
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Successfully managed budgets and allocated resources to maximize productivity and profitability.
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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
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Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Improved safety procedures to create safe working conditions for workers.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
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Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
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Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Blueprint Analysis
Proposal Writing
HVAC Systems
Industry Networking
Change order management
Vendor relationships
Project estimation and bidding
Estimating Software
Estimate Preparation
Material takeoffs
Cost Estimation
Wilson Technical School
Dix Hills New York
Some College (No Degree):
Airconditioning Heating And
Refrigeration
Took courses at Wilson tech from
1992-1995
Airconditioning & Refrigeration 1,2,3
and advanced controls
Boilers and Burners 1,2,3 and
advanced controls.
Queens College of The City
University of New York
Flushing, NY • 09/1992
Associate of Science: Mechanical
Engineering Technology
Berk Technical And Business School
Long Island City, NY
Some College (No Degree):
Electrical Theory Controls And
Installation
Studied Electrical Theory Ohms Law
and Kerchoffs Characteristics of
circuits as well as High and low
voltage controls and practical
installations for residential and
commercial buildings.
Studies included National and city
electrical codes for proper
installations
EDUCATION
Completed professional
development in Air-conditioning,
Heating, and Refrigeration
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• Continuing education in
JPR Mechanical - Supervisor of Operations & Project Manager 441 East 164th Street Bronx New York 10456 • 01/2013 - 06/2019 Bonland Industries - Foreman/Supervisor
185 Canal Place Bronx New York 10451 • 05/2009 - 11/2012 Solas Plumbing Heating And Air Conditioning - Hvac Service Manager 20 Scouting Blvd Medford New York 11763 • 04/2008 - 04/2009 Managed senior-level personnel working in marketing and sales capacities.
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Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
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Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
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Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
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Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
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Identified and resolved unauthorized, unsafe, or ineffective practices.
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Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
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Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
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Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
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Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
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Delegated tasks to administrative support staff to organize and improve office efficiency.
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Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
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Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
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Maintained a safe working environment through adherence to safety protocols and regular site inspections.
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Ensured timely completion of projects with effective time management and prioritization of tasks.
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Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
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Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
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Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
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• Evaluated incoming materials for quality and amounts ordered. Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
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Verified completed projects met approved time, quality, and cost estimates.
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East Islip High School
Islip Terrace, NY • 06/1989
High School Diploma
Electrical
Striker Sheet Metal - Foreman Supervisor
8 Lamar Street West Babylon New York 11704 • 01/1998 - 04/2009 Precision Are - Installation and Service Technician 2100 Arctic Ave Bohemia New York 11716 • 02/1996 - 01/1998 Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Maximized performance by monitoring daily activities and mentoring team members.
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Onboarded new employees with training and new hire documentation.
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Cross-trained existing employees to maximize team agility and performance.
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Established performance goals for employees and provided feedback on methods for reaching those milestones.
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Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
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Maintained a safe working environment through adherence to safety protocols and regular site inspections.
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Ensured timely completion of projects with effective time management and prioritization of tasks.
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Coordinated with other trades on the job site to ensure seamless workflow, avoiding delays or conflicts in scheduling.
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Reduced material waste by implementing precise measuring methods and optimizing material utilization strategies.
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Collaborated with engineers during the design phase to suggest modifications that resulted in cost savings and improved functionality.
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Mentored junior staff members on industry best practices, fostering professional growth within the team.
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Developed innovative solutions to complex problems encountered during projects that led to successful outcomes despite challenges faced.
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Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
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Ensured safety compliance with company policies, industry standards, and OSHA regulations during all installations and repairs.
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Demonstrated expertise in a wide range of technical systems, allowing for seamless integration into diverse work environments.
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Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
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Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
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Minimized return visits by performing thorough quality checks after completing each installation or repair job.
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Contributed to company growth by upselling additional services and products when applicable during customer interactions.
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St James Mechanical - Hvac Installation and Service Tech 96 Cain Drive Brentwood New York 11717 • 01/1995 - 02/1996 Pyramid Airconditioning & Heating - Hvac Installation and Service Mechanic
90 E Jefryn Blvd Deer Park New York 11729 • 05/1991 - 01/1995 Started with this company as an HVAC Jr Mechanic and worked my way up to a lead mechanic within 1 year proving myself to be a Great Asset to this company.
Elevated operational efficiency by utilizing advanced diagnostic tools to quickly identify system issues and implement effective solutions.
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Exceeded customer expectations with timely completion of complex installation projects while adhering to budget constraints.
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Consistently met or exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
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Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
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Installed and configured new equipment and systems according to company standards.
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Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
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Elevated operational efficiency by utilizing advanced diagnostic tools to quickly identify system issues and implement effective solutions.
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Maximized system performance with routine preventive maintenance procedures for clients'' equipment.
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Consistently met or exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
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Contributed to company growth by upselling additional services and products when applicable during customer interactions.
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Reduced downtime for clients by promptly diagnosing and repairing system malfunctions.
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Maintained a clean and organized workspace, adhering to company guidelines for safety and professionalism at all times.
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Minimized return visits by performing thorough quality checks after completing each installation or repair job.
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Followed all company guidelines regarding safety procedures when out in field.
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• Performed routine maintenance on HVAC systems to alleviate issues. Diagnosed and repaired problems with electrical and mechanical systems.
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Demonstrated to customers proper methods for operating equipment after it had been installed.
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Liaised with internal departments to optimize productivity and efficiency.
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Measured and Installed New and Retrofit duct for new systems installed
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Evaluated vehicle systems and components to identify functionality issues and troubleshoot failures.
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• Improved customer satisfaction by providing timely and accurate diagnoses of mechanical issues.
Increased shop efficiency by maintaining a clean and organized work environment.
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Ensured proper documentation of all repairs, adhering to company policies and regulatory requirements for recordkeeping purposes.
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Explained diagnostic findings to customers and outlined repair or service options.
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Installed new equipment and explained operation and routine maintenance protocols to customers.
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