Customer Service Social Media
Resume:
Anya Burton
Senior Customer Service Professional
**************@*****.***
PHONE
Skills
Corporate Communications
Speech Writing
Customer Service
Relationship Building
Empathy
Social Media Engagement
Customer Inquiries
Rapport Building
Professionalism
Communication
Customer Support
Ability To Meet Deadlines
Customer Data Management
Writing
Detail Oriented
Team Motivation
Organizational Skills
Team Leadership
Process Improvement
Problem Solving
Microsoft Office
Reservations
Work Experience
Jul 2021 - Mar 2025
Ft Myers, FL
Senior Customer Care Representative
WK Kellogg
*Delivered exceptional customer service by addressing and resolving inquiries with professionalism and efficiency.*Acted as a key point of contact for customers, ensuring timely resolutions to concerns and maintaining high levels of satisfaction.*Assisted in process improvement initiatives to enhance service delivery and streamline customer support operations.*Managed and safeguarded confidential customer data in compliance with company policies.
Mar 2017 - Sep 2021
Miami, FL
Customer Service Specialist
Fiesta Restaurant Group
*Spearheaded customer satisfaction initiatives across multiple communication channels, including phone, email, and social media.*Processed and confirmed catering orders across multiple locations, ensuring accuracy and seamless execution.*Investigated and resolved customer complaints, maintaining detailed records of interactions and outcomes*Managed social media engagement, assisting customers with virtual support while maintaining a positive brand image.*Handled sensitive customer information with discretion and compliance with company protocols.
Oct 2016 - Jul 2017
Homestead, FL
Guest Relations Representative
Marriott
*Provided guests with real-time availability updates and assisted in booking reservations tailored to their needs.*Anticipated customer preferences and upsold vacation packages and services at promotional rates to enhance guest experiences.*Maintained a welcoming and professional demeanor while ensuring customer satisfaction and loyalty.Customer Service LeadAssurant January 2012 - February 2014*Led a team in handling customer inquiries, ensuring prompt and accurate resolutions to service-related issues.*Documented and tracked customer concerns, implementing solutions to improve satisfaction and reduce repeat complaints.*Managed technician schedules, optimizing workflow to enhance efficiency and service delivery.SKILLS COMPETENCIES*Strong ability to build rapport and establish trust with customers to ensure a positive experience.*Proven expertise in managing customer inquiries, troubleshooting issues, and ensuring timely resolutions.*Dedicated to maintaining high customer satisfaction and loyalty through proactive engagement and problem-solving.*Skilled in handling difficult customer situations with professionalism and empathy.*Ability to de-escalate tense situations and provide solutions that meet both customer needs and company policies.*Excellent verbal and written communication skills, ensuring clear and concise customer interactions.*Experience leading teams and training new employees to uphold service excellence.*Capable of motivating team members to meet and exceed performance expectations.*Proficient in Microsoft Office Suite (Word, Excel) and other customer service management tools.*Strong ability to navigate remote work environments, ensuring seamless virtual assistance.*Ability to handle multiple tasks and prioritize responsibilities in high-pressure situations.*Exceptional organizational skills, ensuring accuracy and efficiency in documentation and service delivery.*Adept at meeting deadlines while maintaining attention to detail and quality standards.
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