Customer Service Data Entry

David Lentz

901-***-**** ***************@*****.*** Senatobia, MS 38668

SUMMARY

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

SKILLS

Customer service

Order processing

Data entry

Customer support

Sales strategies

Problem solving

Effective communication

Conflict resolution

Attention to detail

EXPERIENCE

Customer Service Representative, Macys Department Store, January 2021-Current Germantown, Tennessee

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Updated system with order specifics and customer details, preferences, and billing information.

Maintained a high level of professionalism when dealing with difficult customers. Implemented innovative methods for streamlining the customer service process. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Asked probing questions to determine service needs and accurately input information into electronic systems.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Surpassed sales goals through implementation of successful marketing strategies. Maintained detailed records of customer interactions, transactions and comments for future reference.

Supported sales team members to drive growth and development. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Developed strong customer relationships to encourage repeat business. Answered inbound calls, chats and emails to facilitate customer service. Answered customer inquiries and provided accurate information regarding products and services.

Assisted customers with price checks, lifting heavy items and addressing other inquiries. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Provided exceptional customer service to ensure customer satisfaction. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Collected deposits or payments and arranged for billing. Provided accurate information about products and services to customers. Resolved customer complaints promptly and efficiently. Prevented key account losses by researching discrepancies and correcting problems. Conferred with customers by telephone or in person to provide information about products or services and take orders.

EDUCATION AND TRAINING

Associate of Applied Science

Practical Nursing, Northwest Mississippi Community College, Senatobia MS May 2014 REFERENCES

References available upon request.

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