Customer Service Front Office

Melody Huntley

571-***-**** *************@*****.***

Professional Summary

Dedicated and adaptable administrative professional with over 8 years of experience in healthcare, legal, and customer service environments. Proven ability to manage front office operations, support executive teams, and lead staff with a focus on efficiency, compliance, and exceptional service. Skilled in EHR systems, insurance coordination, scheduling, and team supervision. Committed to supporting organizational goals and adapting to evolving responsibilities. Professional Experience

Front Office Supervisor / Patient Lead Support

NeuroPsych Wellness Center – Onsite/Remote

July 2017 – August 2022

• Managed high-volume inbound calls and patient scheduling using EHR systems.

• Delivered exceptional customer service and facilitated communication between patients and providers.

• Supervised front desk operations and staff, resolving issues and ensuring smooth daily workflows.

• Coordinated payroll processing and supported HR with onboarding and new hire documentation.

• Maintained office inventory and ensured compliance with insurance procedures, including PPO plans.

• Organized team meetings and contributed to a collaborative, patient-focused environment. Legal Assistant

Gene Robinson Law, PLC

November 2014 – December 2017

• Handled high call and email volumes, scheduled client appointments, and managed legal correspondence.

• Supported attorneys with administrative tasks including court filings, estate planning documentation, and witness coordination.

• Ensured timely processing of invoices and bank deposits while maintaining confidentiality and accuracy.

• Consistently met court deadlines and adhered to legal compliance standards. Aquatics Manager & Swim Instructor

British Swim School

June 2013 – August 2014

• Taught water safety and swimming techniques to diverse age groups.

• Supervised staff, created schedules, and analyzed payroll data.

• Led training seminars and staff meetings to ensure safety and instructional quality. Medical Receptionist

Allergy Associates of Northern VA

Summer of 2010 and 2011

• Greeted patients, managed appointment scheduling, and maintained patient records.

• Responded to phone and email inquiries, ensuring timely and accurate communication.

• Transcribed treatment notes and maintained organized filing systems. Skills

• Office & Team Management

• Electronic Health Records (EHR)

• Insurance Verification (PPO, etc.)

• Customer Service & Communication

• Scheduling & Calendar Management

• Legal & Medical Documentation

• Payroll & HR Support

• Microsoft Office Suite Google Workspace

Education

Liberty University (Currently enrolled online)

Potomac Senior High School – 2009 Graduated

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