Bilingual Learning & Development Manager - HR

Angela Q. Glass

Mint Hill, NC *****

704-***-**** *********@*****.*** www.linkedin.com/in/glassangela

BILINGUAL HR & LEARNING AND DEVELOPMENT MANAGER

Forward-thinking bilingual Human Resources & Organizational Development Manager with career expertise in learning and development. Foster stakeholder relationships to assess needs, plan, and develop strategies to promote HR best practices. Lead teams and collaborate across functions and with all levels of leadership to design deliver learning programs, implementing solutions that guide decision making, maximize performance and productivity, enhance employee experience and retention, contribute to company culture and reputation, and achieve outcomes. Core competencies include:

• Coaching & Mentoring • Change Management • Diversity & Inclusion • Facilitation • Data Analysis / Reporting • Strategic Planning • ADDIE Design Methodology • Root Cause Analysis • Presentation • Vyond and Articulate Storyline 360 Course Design • Public relations • Assessment • Stakeholder management • Collaboration • Workforce Management System • Learning Management System Implementation • Risk Management • Finance and Accounting

EXPERIENCE

Husqvarna Group, Charlotte, NC 2022 – Present

Corporate HR & Learning & Organizational Development Manager – North America Division

Create and execute learning strategies and programs for employees at all levels of the organization to support HCM 2025 initiatives.

Led change management strategies for enterprise-wide transformation (HCM 2025 initiative), integrating PROSCI methodology with learning and organizational design.

Partnered with executive sponsors to develop communication, coaching, and sponsorship plans, increasing adoption and engagement across corporate and manufacturing functions.

Designed and implemented leadership development, talent review, and succession planning programs, supporting business continuity and future-ready leadership pipelines.

Managed LMS and digital learning platforms (e.g., Coursera, Duolingo), launching blended learning solutions aligned to strategic competencies.

Applied Kirkpatrick Level 3 & 4 to measure behavior change and business impact; leveraged PDCA to continuously refine program delivery.

Built and delivered onboarding, compliance, and workforce safety training including Active Aggressor and OSHA-aligned programs.

Collaborated cross-functionally with HR, DEI, and Talent Acquisition to ensure inclusion and accessibility in learning content and delivery.

Form Technologies, Charlotte, NC 2021 – 2022

Corporate HR Talent Manager

Managed the attraction, selection, and retention of employees across the employee life cycle. It included workforce planning, employee relations, engagement, learning and development, performance management, recruiting, onboarding, succession, and retention. Collaborated to ensure and drive an engaged workforce.

Led the design and rollout of enterprise-wide talent development programs, aligning performance, succession planning, and learning strategies across multiple business units.

Acted as a strategic advisor to senior leadership on organizational change initiatives, workforce planning, and employee engagement.

Designed leadership capability models and created development pathways for emerging leaders, contributing to internal mobility and retention.

Built internal communications campaigns to promote DEI, learning opportunities, and culture change; partnered with executive sponsors to enhance visibility and sponsorship.

Facilitated change readiness assessments and collaborated with cross-functional teams to align learning interventions with transformation goals.

Angela Q. Glass 704-***-**** Page Two

National Gypsum, Charlotte, NC 2020 - 2021

Corporate HR Organizational Development Manager

Developed and launched a new learning strategy grounded in business priorities, integrating behavior-based performance metrics and role-specific upskilling.

Implemented PROSCI change management framework to guide internal transformations, including process redesign, onboarding modernization, and culture shaping.

Designed and deployed eLearning solutions using learning analytics to track engagement and outcomes; achieved measurable improvements in knowledge retention and team productivity.

Served as internal consultant to department heads on organizational effectiveness, team dynamics, and leadership development strategy.

Partnered with IT and HRIS to ensure LMS integration supported long-term workforce capability planning.

Outokumpu Stainless USA, Calvert, AL 2017 – 2020

Global Sr. Management Development & HRBP

Directed all learning and development initiatives for the U.S. and Mexico, including leadership development, technical training, and compliance programs.

Led implementation of SuccessFactors LMS and built scalable training solutions aligned with global capability models.

Facilitated enterprise-level talent reviews and developed succession pipelines for critical roles across operations and corporate functions.

Created and delivered cross-border onboarding programs and diversity training; increased new hire engagement scores by 20%.

Partnered with site and global HR teams to assess readiness for change and implement interventions supporting employee experience and retention.

•Drove performance cycle process includes performance rating, quarterly check-ins, calibration, goal setting, yearly development plan, and merit increase for the Americas.

Fluor Corporation, Charlotte, NC 2008 – 2017

HR Project Manager

Directed global LMS implementation supporting over 45,000 employees across technical, corporate, and project-based functions.

Created custom blended learning programs that improved learner engagement, time-to-competency, and knowledge retention across international teams.

Partnered with change management teams to plan and deliver communications, resistance management, and sponsorship support for large-scale HR systems transformation.

Led development of onboarding toolkits, technical training (with GP Strategies), and cultural integration programs for global offices.

Facilitated learning strategy alignment with business outcomes, including productivity metrics, compliance improvement, and capability-building.

Organized and executed corporate learning weeks to promote lifelong learning and cross-functional knowledge sharing.

Transamerica Reinsurance, Charlotte, NC 2006 – 2008

HR Business Development Consultant – Latin America International Division

Led the development and implementation of learning and change management initiatives across Latin America, supporting leadership and business development in emerging markets.

Designed and delivered bilingual (English/Spanish) onboarding and professional development programs that supported regional expansion and employee retention.

Advised senior leaders on talent strategy, culture integration, and performance management frameworks tailored to local markets.

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Implemented mentoring and coaching programs that reduced new employee turnover by 2% and increased internal promotion readiness.

Facilitated cultural awareness and cross-border collaboration workshops to improve engagement and unify teams across geographic regions.

ADDITIONAL RELEVANT EXPERIENCE

General Dynamics ATP, Charlotte, NC

HR Business Partner/Supervisor

Duke Energy/Fluor Daniel, Charlotte, NC

Finance Analyst Assistant / Engineering Department – Construction/Environmental Permits

EDUCATION

Master’s in strategic & organizational communication

Bachelor of Arts (BA) in Organizational Communication

Queens University, Charlotte

CERTIFICATIONS

Business Process Management Certification - UNCC

PROSCI - Change Management Certified Practitioner

LANGUAGES

Fluent in English and Spanish

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