Network Administrator Engineer

Kirklandt J. Jordan

Clearwater, FL ***** 727-***-**** **************@*****.***

www.linkedin.com/in/kirklandt-jordan-39a52638/

Network Administrator Network Engineer

Summary

Network Administrator/Engineer and US Navy Veteran with 24 years of experience in Active Directory and network design. Specialties include:

●Microsoft Exchange, Active Directory integrated DHCP, DNS and network design.

●A dedicated agent of change recognized for a collaborative leadership style, proactive approach, and keen ability to effectively translate complex operational concepts into tangible action plans.

●A proven leader with the uncanny skill to assemble and mentor teams capable of achieving goals, driving revenue, and ensuring operational efficiency.

Technical Skills

Software Platforms: Office 365, Windows Server Administration (Windows 2003, 2008, 2012) SQL & MYSQL, Windows OS (Windows 7/8/10), Hyper V, MS Exchange, Microsoft Office (2007/10/16), Android

Networking Protocols: TCP/IP, DNS, DHCP

Routing Protocols: BGP, OSPF, EIGRP & RIP

Networking: LANs / WANs / SANs, TCP / IP, VoIP, DNS, DHCP Scopes, Wireless / VPN Architecture, Cisco Routers & Switches, Firewalls, RADIUS, +TACACS, Cisco IOS, Active Directory Domain Controllers

Tools: PowerShell, Wireshark, Fluke, MS Project, MS Visio

Databases: Microsoft SQL Server 2012, MySQL, and Microsoft Access

Professional Certifications

●Microsoft Certified Professional

●Cisco® Implementing and Administering Cisco® Solutions v1.0 (CCNA)- Anticipated August 2024

●Cybersecurity Professional Two (2) Certified Ethical Hacker (CEH) and Advanced Security Practitioner Certification (CYSA+) – Anticipated June 2024:

Professional Experience

Audio Visual/Technical/ Network Support Representative, Tata Consultancy Services – New York Life May 2024 – December 2024

●Responsible for designing, implementing, maintaining, and helpdesk supporting audio/video conferencing components for the collaboration platforms including O365 services (Skype, Teams), Webex, Zoom and Polycom.

●Leads video conferencing infrastructure installations, conferencing production changes, report/document platform issues, ensure knowledge transfer occurs between engineering and operations staff, and identify opportunities to enhance/optimize/improve overall service to the clients.

●Conveys complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business; actively listens to peers’ input.

Technical Support/ Network Engineering Representative, Innova Solutions – Publix December 2021 – November 2023

●First point of escalation for the Publix Retail 9200 Switch SDWAN Migration Project.

●Responsible for migration of individual store MDF’s and IDF’s from Cisco 2900’s to 9200 switches.

●Responsible for migration of individual stores from Checkpoint to Palo Alto Firewalls.

●Created ping scripts of all store devices, servers and AP’s to monitor with Pinginfo View.

●Work with ISTS Tech to reserve switchports for Palo, and SDWAN implementation

●Attend weekly meetings to report completion status and triage issues.

●Responsible for training and mentoring of additional personnel.

Network Engineering Consultant, Lightwave Management Resources, December 2020 – June 2021

●Point of contact for Office 365/Exchange migration assisting with user/device administration.

●Remotely performs server and firewall checks, document’s results and creates remediation tickets when needed.

●Uses a combination of Spiceworks, Meraki, Continuum, RDP and various VPN clients to resolve tickets.

●Maintains constant communication between users, vendors and onsite IT to ensure swift compliance with SLA’s.

Technical Support Representative, Digital South Communications, March 2020 – July 2020

●Remotely managed cloud phone systems for 300 clients in multiple states.

●Utilized Kaseya to manage and maintain client networks.

●Created, updated and closed tickets with Autotask to keep SLA’s.

Information Technology Manager, Ameri-Tech Community Management, May 2019 – February 2020

●Correctly assessed state of the network and devised remediation methodology for the Information Technology team. Optimized and configured the existing network by planning and working on projects, systems and

issues of medium to high complexity.

●Once stabilized began network restructure coordinating with management, offsite IT & supply vendors to achieve completion of project using Server 2016 VM’s to establish a new Active Directory domain structure.

●Designed and installed network infrastructure in new office space including configuration of switches, firewall and branch office VPN to aid manageability.

●Lead Technician on all video, teleconferencing events with the POLYCOM and TANDBERG systems.

Director of Information Technology & Infrastructure, Black Veterans for Social Justice, NY, July 2016 - April 2018

●Responsible for the management, strategy and execution of IT infrastructure.

●Direct the effective delivery of networks, development, and disaster recovery systems and processes.

●Established and Maintain current Windows Server 2016 Active Directory.

●Identify security vulnerabilities and eliminate them with strategic solutions that increase data safety.

●Direct and support implementation of software and hardware upgrades.

●Identify and recommend new technology solutions

Dispatcher/Delivery Van Driver – Amazon Prime Cornucopia Logistics, New York, NY, January 2015 – June 2016

●Ships items by examining items, destination, route, rate, delivery time; ordering carriers.

●Perform asset management by tracking and inventorying scanners and bags.

Network Consultant, Integrated Management Solutions, New York, NY, July 2010 - May 2014

●Reconstructed Active Directory for a Law Firm of 30-40 users across multiple states.

●Basic Troubleshooting for 30-40 different financial companies provided 24/7, on call and remote support.

Audio Visual Manager of Operations, New York Law School – Contract, CTL Electronics, Feb 2008 – Apr 2010

●Responsible for the prioritizing of tasks and management of AV personnel and desktop enterprise level support.

●Managed and oversaw the Distance Learning Program at the School which required 24/7, on call remote support.

●Lead Technician on all video, teleconferencing and distance learning events with the POLYCOM and TANDBERG systems.

●Knowledge Bridge between current analog Audio/Visual systems and new IP based Audio/Visual Network.

●Performed editing and rendering duties with Adobe CS3 Premiere.

Desktop Support Specialist – Contract, Pfizer New York, NY October 2005 – December 2007

●Provide End User Support for 75 Users.

●Remote support for the Regional Marketing Group.

●Completed XP Migration of Users.

●Maintenance and troubleshooting of desktops and laptops.

●Provision of network services for conferences.

End User Support – Contract, Soros Funds Management, November 2003-April 2005

●Duty Manager in charge of trouble ticket dissemination and resolution.

●Installation of Market Data applications i.e. – Bloomberg and Reuters.

●Performed companywide XP desktop migrations.

●Responsible for PC and Wireless inventories.

●Created run books and gave presentations on proper application installation and administration.

●Tracked and quick resolution of tickets assigned with Track It.

Senior Network Administrator, Intrepid Sea, Air, Space Museum, March 2001-July 2003

●Designed Active Directory Topology in Windows 2000 for 100+ users.

●Managed Help Desk personnel of 20 people working multiple shifts.

●Handled 24hour technical support to the FBI while they used the Intrepid as their Command Center for 10 days after the events of 9/11/01.

●Handled the configuration of Exchange 2000, Outlook Web Access and POP3 & IIS settings.

●Lead Technician on all video, teleconferencing and distance learning events with the POLYCOM and TANDBERG systems.

●Maximized projects by assisting in the integration of communication architectures, topologies,

hardware, software, transmission and signaling links and protocols into complete network

configurations.

Education

The CHUBB Institute - Major: Network Administration, Engineering, and Data Communications

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