Quality Assurance Software

Chhaya Sahu Oracle Utilities Software Quality Assurance/ C2M/CC&B/MDM/CCS

Contact details- ******.*.****@*****.***; Phone # 678-***-****

PROFESSIONAL SUMMARY

Seasoned Quality Assurance Consultant specializing in Oracle C2M, CC&B and MDM modules, providing solutions for major clients in the utility sector. Demonstrates sophisticated skills in business process integration, user acceptance testing, and defect management, successfully navigating methodologies such as Agile/Scrum, Waterfall, and SDLC/STLC. Brings strong analytical abilities to optimize web and mobile applications and engage effectively with cross-functional teams. Looking to enhance job performance by driving improvements in software quality through expertise in strategic test planning and execution.

nRelevant Skills

nOracle CC&B, CCS, MDM, C2M

nOracle SQL and PL/SQL, JIRA, Azure DevOps, SoapUI, Postman, LoadRunner, API Testing, Selenium

nALM, SDLC, STLC, MS SharePoint

nOracle CC&B VS 2.7 & 2.8

nOracle CCS VS 22 A

nOracle C2M VS 2.9

PROFESSIONAL EXPERIENCE

Functional Tester– Contract- Accenture-Southern Company- Nov 2023- present

nCollaborated with development and business teams to analyze data and triage defects, leading to a 20% increase in defect resolution efficiency and faster project delivery timelines.

nEnsured testing best practices were followed and facilitated effective knowledge transition among team members, enhancing team efficiency and project success

nExecuted tests and managed defects for Oracle CC&B and Oracle MDM modules, improving system reliability and customer satisfaction across various functionalities like Billing, Metering, and Revenue Management Working with development team/business team for analysis of data, triage of defects (review and tracking)

nCoordinated sprint activities and PI planning with clients and business teams, achieving improved project alignment and delivery time by 20%.

nSuccessfully executed tests and managed defects for Oracle CC&B and Oracle MDM modules like Billing, Metering, and Revenue Management, improving system efficiency and customer satisfaction.

nCollaborated with Business Analysts and developers to review and retest bugs, which resulted in a 15% reduction in testing errors and faster project completion.

nReviewed test scenarios and scripts in impacted solutions, ensuring thorough functional and integration testing that improved coverage and minimized errors.

nConducted comprehensive testing phases, including unit, performance, regression, integration, and application testing, leveraging Oracle C2M VS 2.9, which significantly improved system stability and efficiency.

CC&B and MDM Quality Analyst– Contract- Accenture-Exelon - July 2022- Oct 2023

nExecuted Business Process Integration, User Acceptance, System Integration, and E2E Testing, achieving seamless integration and optimal functionality as required. Ensuring testing best practices followed and best Knowledge transition among team members.

nImplemented testing best practices and coordinated knowledge transfer, leading to a 20% improvement in team efficiency and project milestones achieved on time.

nAnalyzed data and triaged defects with development and business teams, reducing resolution time and enhancing quality.

nReported bugs and conducted retesting with Business Analysts and developers to ensure comprehensive test execution, significantly enhancing system performance and reliability.

nImproved test coverage by developing comprehensive test scenarios and scripts with Oracle CC&B and LoadRunner for effective functional and integration testing.

nExecuted manual and automated testing using LoadRunner, improving test accuracy and reducing errors by 15%.

nEnhanced data accuracy and test reliability by optimizing SQL query-based data sourcing and staging, conducting regression testing, and efficiently resolving defects.

nProvided regular updates on testing status throughout the SDLC, ensuring stakeholders were informed and aligned with project progress

CC&B Test Analyst (Contractor- Infosys- Con Edison Energy, New York) April 2022- July 2022

nIntegration testing for third party systems transitioning from CIS to CC&B. Drafting test scenarios based on the requirements and then presenting those high-level test scenarios to business and IT SME’s. After getting approval breaking down those test scenarios in detailed test cases so that all the requirements can be covered during testing.

nWorked in the implementation process of upgrading Customer Information System (CIS), Customer Service System (CSS) and Customer Information management System (CIMS) into Oracle’s Customer Care and Billing (CC&B). Multiple edge systems where the integration was defined with CC&B, my role was to work with these edge systems (DCX, MDMS, Area Profile System (APS), FORD, Fiserv, Municipal Street Portal, JPM Chase etc.

nInteractions for System Integration Testing Working sessions.

nProved successful working within tight deadlines and fast paced atmosphere.

nAssist in the planning, deployment, and management of testing efforts in multiple projects/interfaces.

nExcellent written and verbal communication skills.

CC&B QA Analyst -VM International Jan 2020- March 2022

nPlanned and executed test cases and managed defect life cycle for customer self-service portals using Oracle CC&B, ensuring quality throughout all SDLC phases

nAssisted in data sourcing using SQL queries and staging, supported regression testing, and developed test scripts, contributing to efficient defect resolution

nAssisted in planning, deploying, and managing testing efforts across multiple projects, ensuring timely delivery and quality assurance.

nHighlighted performance issues within the team, leading to improved team efficiency and productivity.

nProvided daily and weekly testing progress and status reports to management, ensuring clear communication and project alignment

nEstablished project test strategy, methodologies, and test plans, and assisted with test execution, contributing to streamlined testing processes.

nEnsure projects are delivered according to project timelines.

nGuided the testing team in best practices and knowledge transition, enhancing team efficiency and expertise.

nTest execution/ defect management for Oracle CC&B modules including Billing, Budget billing, Remittance/ Payments, Deposits, service changes, Credit & Collections, Payment arrangements, payment plans, Meter Data Management, Customer Relation Management.

nProcessed metered data for electric and gas usage by extracting usage files from CC&B to DCX-ETL system and updated inventory data, ensuring accurate data flow and system integrity

nCustomers- Customer Creation-Update a Customer, Account Verification-Error message validation- Exceptions when batch job fails Validation of business rules -start/Stop service request-Extract Account Information.

nCredit and Collections- Validation of business rules-PA eligibility-Payment agreement base-new payment agreement term- TO DO for data exceptions- Retrieving outage call tickets-Extract account and service information.

nPerformed complex billing processes, including bulk and simple billing, and validated bill PDFs using LoadRunner, ensuring accurate billing cycles and customer satisfaction

CSL Plasma

Assistant Manager Quality Dec 2017 – Jun 2019

nEnsured quality and compliance with regulations by implementing API Testing and Oracle CC&B, resulting in improved audit outcomes

nLed training sessions on audit compliance and conducted Root Cause Analysis, which improved team efficiency and reduced errors

nPrepared and documented audits using Quality Management System (QMS) and FDA guidelines, ensuring compliance and readiness for inspections

nQuality management tools, Deviation management tools, Track wise System.

nDeveloped business strategies and implemented Standard Operating Procedures, enhancing operational efficiency and compliance

nMethod Validation, Analyst Validation, Process Validation, Cleaning Validation

nConducted calibrations and validated instruments using LoadRunner, enhancing operational efficiency and ensuring accurate performance

nReport Analysis, Error Management, zero defect fundamentals, Fishbone methodology.

nDeveloped and managed electronic documentation and testing protocols using MS SharePoint, streamlining test processes and improving documentation accuracy

nCommunicated effectively during internal and external audits, using Azure DevOps to ensure compliance and improve audit outcomes

nVendor Qualifications and Compliance Audits of Third-Party Suppliers.

nRaw material, In Process and Finish Product testing approvals.

nInstrumentation and Handling of deviations.

nChange Control Process, Deviation Management and Out of Specification Trending.

nEnvironment, Health, and Safety compliance process implementation.

nClinical Environment guidelines, regulations, and Compliance.

Richcore Lifesciences

Quality Officer III October 2012 – Nov 2015

nRaw material, In Process and Finish Product testing approvals. Coordination with production team and R&D team.

nInstrumentation and Handling of deviations.

nChange Control Process, Deviation Management and Out of Specification Trending.

nEnvironment, Health, and Safety compliance process implementation.

nClinical Environment guidelines, regulations, and Compliance.

nTraining and development for analysts.

EDUCATION

nBusiness Analytics Science- Certificate course from University of Virginia-2024

nM.S. from Gurukul Kangari University, Haridwar, India- 2004

nB. S from Meerut University, India-2002

nDiploma in Management (Indira Gandhi National Open University)-2010

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