Remote Customer Service Representative

LA’MIYA J. DESHIELDS

**** ******** ** ****** *****, SC 29566 302-***-**** ***************@*****.*** LinkedIn- www.linkedin.com/in/lamiya-deshields-b55346335

Profile

Friendly and engaging team player and leader. Detail oriented with expertise in customer service. Passionate about helping people with a track record of inspiring great customer service and customer satisfaction. A multi-tasker who excels at going above and beyond to get the job done. Regularly exceeds goals and expectations.

Experience

REMOTE MEMBER SERVICE REPRESENTATIVE DELAWARE ELECTRIC COOPERATIVE MARCH 2016 – NOVEMBER 2024

·Provide exceptional customer service by assisting members with questions and concerns by phone, email, chat, and virtually.

·Create service orders and schedule service calls for members.

·Manage and recover collection accounts, process payments, set up payment arrangements and settlements.

·Handled over 150+ inbound/outbound phone calls per day in a call center.

·Transfer data from hardcopy to a digital database.

·Supervised 20 call center representatives as the senior member service representative.

·Start new service accounts for new construction members.

·Disconnect and reconnect meters remotely.

MOTOR VEHICLE SPECIALIST DEPARTMENT OF MOTOR VEHICLES

AUGUST 2014- MARCH 2016

·Take various customer payments.

·Verify various state issued documents such as registration, titles, insurance cards and court issued documentation while working on computer programs such as mainframe and Oracle.

·Issued new drivers license, titles and registration for vehicles.

·Audit all employee deposits using various money counting machines.

·Recorded all discrepancies and updated all spreadsheets to coincide with employee deposits.

·Prepare daily deposits for Armor truck pickup.

DOMINION MANAGEMENT LOAN OFFICER FEBRUARY 2011-AUGUST 2014

·Open/Close store. Take various forms of customer payments. Complete nightly deposits.

·Assist customers with accounts, discrepancies and concerns regarding loans or payments.

·Process Title loans, skip trace accounts and make daily collection calls.

·Managed collection accounts and settlements.

Education

DELAWARE STATE UNIVERSITY MAY 2009 DOVER, DELAWARE

SUSSEX TECHNICAL HIGH SCHOOL JUNE 2005 GEORGETOWN, DELAWARE

SKILLS & ABILITIES

·Accounting and Auditing

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

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