Supply Chain Customer Service
Resume:
LaShonda S. Reed
New Castle, DE ****0
**************@*****.***
OBJECTIVE: To obtain a position in the customer service field that allows use of skills and knowledge to promote and enhance organizational goals while offering room for personal growth and advancement.
SUMMARY OF QUALIFICATIONS
Superior relationship building skills/Highly effective communication skills
Ability to multitask/Organized with much attention to detail/Self Starter
Excellent computer skills
RELEVANT WORK EXPERIENCE
UPS Supply Chain Solutions, Newark, DE 07/2016 – Present
Master Data Specialist
Provides first level of contact for items related to master data elements (operations QA/RA, customer service, account receivables, chargebacks, etc.)
Identifies any master data issues (documents, escalates when applicable and closes)
Reviews, analyzes and implements files for load into SAP
Syndicates data to the appropriate applications (manual or upload) for the following master files:
oCustomer and Material Master records
Supports MDM projects ( i.e. new rev projects, Request for Changes, and assigns resources to support data files and testing)
Researches and makes decisions on complex master data elements related to regulatory requirements
Execute master data files provided by internal/external customers while following the MDM business rules and requirements
Search, pulled, researched, verified and uploaded DEA registration, state and state controlled license customer accounts.
Built controlled, RX and OTC materials for clients
UPS Supply Chain Solutions, Newark, DE 10/2013 – 7/2016
Inventory Representative
Process 222 forms that is provide by the warehouse
Process inbound and outbound ASNs
Oversee inventory and supply chain management according to company guidelines
Perform critical inventory tasks to ensure the correct amount of items are in stock
Maintain updated and accurate records of inventory, including transfers and cycle counts
Key destruction orders for controlled products
UPS Supply Chain Solutions, Newark, DE 01/2007– 10/2013
Customer Service Representative
Process orders for customers and sales representative by phone, fax, email
Handle all customer inquiries and complaints
Key destruction orders, handle return authorizations, process short shipments/credit memos
Attend to carrier claims/escalations for short shipment, damaged and refused products
Process work instruction updates, file maintenance, code promotes, and work EDI errors
OTHER RELEVANT SKILLS
Computer Literate (Microsoft Office, Word, Windows, Access Desktop, Excel, Power Point, Logistics Management System, SAP, Share Point)
EDUCATION
Community College of Philadelphia Business Management 1995 – 1998
Germantown H.S., Wilmington, DE Business Charter Graduated 1995
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate