Operations

Shawna Katz **********@***.*** 870-***-****

Shawna Katz LinkedIn shawnakatz@URL Little att.Rock, net United 870-***-**** States LinkedIn URL Little Rock, United States

Operations & Logistics Management

Accomplished and result-driven professional with progressive experience in purchasing, inventory management, production oversight, shipping & receiving, and customer service across fast-paced environments.Adept at addressing capacity constraints, restructuring purchasing proposals, orchestrating product shipment workflow, and negotiating contracts to exercise cost-control. Proven track record in optimizing supply chain processes, improving order accuracy, and driving cost-saving initiatives. Adept at coordinating cross-functional teams, managing vendor relations, and delivering exceptional inside sales support. Skilled in developing/maintaining a productive warehouse by steering the efforts of involved personnel. Refined communicator with proven capability to foster engagements with C-level stakeholders, ensure a consistent supplier quality, improve employee work ethic, and implement robust training regimes to accomplish targeted business goals.

Areas of Expertise

Sales Territory Management Manufacturing Account Management Warehouse Operations Business Development Contract/Pricing Negotiation Materials/Inventory Shipping and receiving Vendor Management Management Project Planning & Delivery Business Ownership & Operations

Team

Development/Leadership

Professional Experience

Personal Shopper at Instacart, Little Rock, AR January 2018 — Present Identify customer needs and address concerns, building rapport with clients and ensuring excellent service. Advised customers with order customization/selection; processed and modified orders in the internal database. Maintain detailed knowledge of latest products and services. Ensured compliance with KPIs and established schedules. Promptly and efficiently resolve problems to strengthen relationships with existing client base. Delivered support to various departments through effective management of phone traffic.

• Achieved highest customer satisfaction ratings, consistently receiving 5 out of 5 stars and positive comments for friendliness and energy by delivering exceptional customer service.

• Exceeded company-set goals per order and consistently surpassed individual performance targets by maintaining high standards of service and efficiency.

Shop Floor Controller at Ascent Group contractor Dassault Falcon Jet, Little Rock, AR March 2024 — November 2024 Streamlined order staging and tracking across multiple departments to improve operational efficiency and reduce delays. Coordinated the order fulfillment process, fostering cross-departmental collaboration to ensure timely project completion and boost productivity. Used Excel for order management, effectively minimizing delays and ensuring on-time project delivery. Cultivated strong relationships with key stakeholders, contributing to the smooth execution and success of Page 1

projects. Coordinated with procurement department to ensure a continuous supply of raw materials, preventing production disruptions.

• Consistently stayed ahead of schedule by maintaining an energetic, dependable, and proactive approach, enabling assistance to multiple departments daily.

• Recognized for exceptional problem-solving, frequently tasked with locating lost parts for various team leads and successfully retrieving items others could not find.

• Volunteered for and consistently worked overtime across different shifts and departments to meet organizational needs and ensure smooth operations.

Warehouse Lead at GoTextbooks, Little Rock, AR March 2022 — March 2024 Managed all shipping department operations, while ensuring timely and accurate order deliveries. Collaborated with shift managers to increase productivity. Led a team of 4-8 associates to conduct daily huddles to align priorities and boost productivity. Executed inventory control procedures for all packaging materials, applying meticulous attention to detail and proficiency in inventory systems, leading to cost savings and higher profitability. Assisted in inbound/outbound logistics to meet tight deadlines and prevent bottlenecks. Tracked and reported attendance four times daily, ensuring workforce accountability. Cross-trained top performers to enhance flexibility across all warehouse departments.

• Improved production efficiency by accelerating order fulfillment, shipping, and inventory receipt processes, driving operational improvements.

• Transitioned from temp employee to full-time hire within one month by demonstrating exceptional speed, accuracy, and a friendly attitude.

• Promoted to team lead within three months, overseeing the shipping department and cross-training in all company operations to ensure comprehensive knowledge and support. Warehouse Associate at Amazon, Little Rock, AR January 2021 — May 2022 Overseeing safe and operational work conditions for all associates while working on robotic floor space on 4 different floor levels, including technology issue resolution to ensure successful FAST implementation and accurate inventory. Maintained inventory accuracy by verifying and retrieving fallen products to avoid missing items. Monitored robots & storage pods operations through backend software applications. Operated pallet jacks to provide and maintain fully stocked workstations, supporting operational continuity.

• Advanced from entry-level employee to holding 5 job titles within 5 months, including two critical roles requiring strict adherence to safety protocols and operation of robotics via activated vest and Kindle software program.

• Served as an ambassador, successfully cross-training in five departments to gain comprehensive knowledge, enabling the effective training of new hires and the evaluation and coaching of existing employees. Car Sales Associate at Various Central Arkansas Dealers, City, Location February 2014 Engaged customers by actively listening to identify their unique automotive needs and preferences. Recommended tailored vehicle options based on budget, lifestyle and performance requirements. Conducted comprehensive demonstrations of vehicle features, technology and safety systems. Facilitated test drives to showcase vehicle performance and handling characteristics. Built trust through product expertise and customer-focused consultation.

• Demonstrated strong resilience and consistent performance in cold calling, maintaining high outreach volume and effectively handling rejection to secure new business opportunities.

• Built strong rapport with existing customers through excellent negotiating skills and reliable follow-up, contributing to long-term client retention and satisfaction.

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Additional Experience

Inside Sales Manager, St Charles, MO January 1994 — July 2013

• Restored sales performance across 17 states after reassignment due to decline, successfully bringing business back to target levels through strategic outreach and account management.

• Promoted from Account Executive to Inside Sales Manager within one year, leading a team of 7 and driving team development while adapting to evolving business needs. Remote Account Executive, Jacksonville, FL

• Requested by customers at major trade show due to strong relationships and high-energy presence, leading management and ownership to mandate attendance at all future events.

• Recognized for creating a motivated, engaging, and fun atmosphere that significantly enhanced customer experience and brand representation at trade shows.

Retail Sales Associate, Little Rock, AR

• Increased customer engagement and sales by welcoming guests, identifying needs, and recommending relevant products aligned with latest trends and upcoming store events.

• Enhanced guest experience by delivering personalized service and proactively informing customers about promotions and department highlights.

Purchasing Specialist, Blytheville, Arkansas

• Optimized procurement process by identifying vendors that met price, quality, and delivery standards.

• Supported strategic purchasing decisions by generating detailed reports on procurement activities for management review.

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