Marketing Specialist Branch Manager

Khaled Ibrahim

Cell: 929-***-****

Email: ******.*.*******@*****.***

Address: Brooklyn – New York

Bank Management and Operations

Sales and Marketing Specialist

Academic Education

-BA in Commerce-Accounting, Alexandria University, Egypt Professional Experience

1.Sales and marketing specialist EGI company IMPORTING & Distribution of Arab and Egyptian products (October 2024 till March 2025)

-Managed the import and distribution of Arab and Egyptian products to supermarkets

-Developed and Executed sales and Marketing strategies to Maximize product reach

-Ensured timely collection of the outstanding payments to maintain financial stability

-Focused on achieving sales targets and expanding market presence 2.Branch Manager, QNB AlAhli Bank, Egypt (December 1993- June2024) Main responsibilities & Achievements:

-Implementation of business strategies.

-Monitor risk and provide advice on sophisticated credit files.

-Ensure branch activities are efficiently fulfilled and ensure the highest quality of service.

-Recommend policies and procedures that would better enhance the branch network.

-Promote and maintain relationships with large Retail clients, target market segments, businessmen, trade organizations, economic entities, community leaders, and others to effectively market the bank.

2. Operation Officer, National Société General Bank, Cairo, Egypt (1993 - 2008)

-Review and monitor branch expenses and charges. Review internal controls regarding segregation of duties, authorization of entries, opening of accounts, reconciliation, and security of payment systems.

- Assist Corporate customers with routine account-related requests and operations (i.e., Funds Deposits, Opening of CD/TDs, POS, etc...).

- Prepare monthly reports in cooperation with the Operations Head and the Branch Manager.

- Handle the clients’ multi-point services (Bank Drafts, Certified Checks, Outgoing Transfers, ACH, Clearing Checks’ Collection, Stop Payment Cheques, and Returned Checks) in a friendly and timely manner.

- Monitor and control workflow to improve productivity. Maintain the quality, systems, and structure of operations and service arrangements.

- Make sure that proper controls are in place.

- Monitor arising customer opportunities on a regular basis and plan an action plan per customer.

- Process and issue fund transfers, bank drafts, certified checks, back-office currency exchange, & discounted checks.

- Responsible for ensuring that all the trade finance activities are conducted in accordance with the banking credit line granted to the clients as well as providing the required consultation to the clients concerning their trade finance activities.

- Assist Operation Head & Tellers in managing the cash area.

- Act as the compliance officer and money laundering correspondent of the branch.

- Review & follow up the swift messages and manual entries performed from Head Office.

- Receive and record customer orders. Prepare transaction documents, check balance, place holds on funds as required, check endorsements and validity, apply charges, process accounting entries, post transactions, inform HO treasury, review system outputs, and issue advice & copies of payments as required.

-- Prepare correcting entries to general ledger and customer accounts after locating & reporting the error.

Training, Workshops & Others

-“Quality Tips” Training, [Central bank of Egypt ],

-“Operation Risk” Training, [central bank Of Egypt]

-FATCA” Training, [QNB],

-“Leadership Skills” Training, [QNB],

-“Life Insurance Products” Training, [QNB,

-“Customer Service for Elder People” Training, [Central Bank of EGYPT],

-“AML” Training, [QNB],

-“Corporate Awareness” Training, [QNB]

-“KYC” Training, [QNB],

-“Leading Sales Force” Training, [QNB]

-“Audit” Training, [QNB],

-“ATM Skimming” Training, [QNB],

-“Economy and its Influence in the Banking Sector” Training, [CENTRAL BANK OF Egypt], Computer & Software Skills

-Microsoft Office: Excellent use of Word, PowerPoint, Excel, Outlook

-Virtual Communication: Excellent use of Microsoft Teams, Zoom, Google Meet.

-Accounting & Finance: Knowledge of QuickBooks, Excellent in math skills and mathematical comprehension, and very good understanding and sense of accounting principles and budgeting.

-Social Media: Excellent use for business purposes of Facebook, Instagram, X, LinkedIn, TikTok.

-Office Machinery: Good knowledge of using office equipment such as fax, printer, copier, scanner.

Language Skills

English: Excellent

Arabic: Native speaker, understand multiple dialects (Egyptian, Levantine, Arabian Gulf Countries, Yemeni, Mauritanian Hassaniah

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