Systems Analyst Business

Vipul Deva

Business Systems Analyst

***********@*****.*** 832-***-**** USA https://www.linkedin.com/in/deva-vipul/ SUMMARY

Detail-oriented and analytical Business Systems Analyst with 3+ years of experience translating complex business needs into functional system requirements and technical specifications. Expertise in requirements elicitation, process modeling (BPMN), data analysis, stakeholder management, and bridging the communication gap between business units and IT development teams. Proven ability to identify system improvement opportunities, facilitate user acceptance testing (UAT), and ensure technology solutions effectively address business challenges and drive operational efficiency within Agile/Scrum environments. EDUCATION

Master’s Degree in Engineering Management University of Houston Clear Lake, Houston, Texas - USA Bachelor’s Degree in Electrical and Electronics Engineering SR Engineering College, Warangal, Telangana - India SKILLS

• Requirements Analysis: Elicitation (Interviews, Workshops, JAD Sessions), Requirements Documentation (BRD, FSD, User Stories), Use Case Modeling, Requirements Traceability Matrix (RTM)

• Process Modeling: Business Process Modeling Notation (BPMN), Workflow Analysis, As-Is/To-Be Process Mapping, Gap Analysis, Process Improvement

• System Analysis: Cost/Benefit Analysis, Impact Analysis, Risk Analysis, SWOT Analysis, System Integration Analysis, Data Flow Diagramming, API Analysis, Functional Decomposition, Non-Functional Requirements Analysis

• Data Analysis: SQL Queries, Data Mapping, Data Validation, Reporting Requirements Analysis, Data Dictionary Creation

• Testing & Validation: User Acceptance Testing (UAT) Planning & Coordination, Test Case Review, Defect Triage, API Testing

• Tools & Technologies: Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq (or similar wireframing tools), SQL Server Management Studio (or similar), Microsoft Office Suite (Excel, Word, PowerPoint), Figma, SharePoint, Azure DevOps

• Methodologies: Agile (Scrum, Kanban), Waterfall, SDLC

• Technical Skills: SQL, Python (Basic)

• Stakeholder Management: Communication, Presentation Skills, Facilitation, Negotiation, Conflict Resolution, Relationship Building

• Collaboration: Documentation and Presentation, Verbal Communication, Collaboration

• Soft Skills: Time Management, Leadership, Problem-Solving, Decision-Making

• Domain Knowledge: Finance, Banking, Healthcare, E-commerce EXPERIENCE

Business Systems Analyst PNC Financials, Texas April 2024 – Current

• Analyzed complex financial transaction workflows, identifying bottlenecks and collaborating with development teams to define system enhancements that accelerated processing time by an estimated 15-20%.

• Authored detailed Functional Specification Documents (FSDs) and API specifications for integrating internal banking platforms with third-party financial data providers, ensuring seamless data exchange and adherence to security standards (OAuth 2.0).

• Facilitated Joint Application Design (JAD) sessions with business stakeholders, technical architects, and developers to define requirements for a new microservices-based system, ensuring alignment between business objectives and technical design.

• Developed comprehensive process models (BPMN) for existing and proposed financial reporting processes, identifying key areas for automation and efficiency improvements.

• Translated high-level business requirements into epics, user stories, and acceptance criteria within Jira, managing the product backlog and prioritizing features for development sprints in an Agile environment.

• Collaborated with QA teams to review test cases and ensure adequate coverage of functional and non-functional requirements, contributing to a reduction in post-deployment defects.

• Performed gap analysis between current system capabilities and future state requirements for a core platform migration project, providing critical input for strategic planning and resource allocation.

• Created data mapping documents and worked with database administrators to define data transformation rules for system integrations, ensuring data integrity across disparate systems. Business Analyst DataOne, India May 2020 – November 2022

• Elicited and documented business requirements for a client-facing reporting module through stakeholder interviews and analysis of existing reports, resulting in clear specifications that guided successful development efforts.

• Mapped 'As-Is' and 'To-Be' business processes related to data collection and reporting, identifying opportunities that led to recommendations for workflow optimization and potential reduction in manual data entry.

• Served as the primary liaison between business users and the development team for clarifying requirements related to system integrations, ensuring technical solutions accurately reflected business needs for data synchronization.

• Created detailed use cases and process flow diagrams using Microsoft Visio to visually represent system interactions and business logic for new feature development.

• Developed and managed User Acceptance Testing (UAT) plans, coordinated testing activities with end-users, and facilitated defect triage meetings, ensuring solutions met business expectations before release.

• Maintained the requirements traceability matrix (RTM) throughout the project lifecycle, ensuring all requirements were addressed and tested appropriately.

• Assisted project managers by providing clear documentation, tracking requirement status, and communicating potential scope changes or risks identified during analysis.

• Analyzed user-reported system issues, performed initial troubleshooting to understand the business impact, and documented findings to assist the technical support team in efficient resolution.

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