Human Resources Resource
Resume:
Noorjahan E. Wells
Phone: 646-***-****/646-***-****
Email: ***********@*****.***
Summary of Qualifications
Accomplished, mid-level professional with 12 progressive years of demonstrated expertise in Workforce Development. Thoroughly knowledgeable in the following Human Resource areas; EEO, Affirmative Action, OSHA, recruitment, employment-related legislation, benefits administration, training and development, workers compensation, and progressive employee management. Experienced with HR information systems and other computer applications related to the functioning of Human Resources. PROFESSIONAL SKILLS AND COMPETENCIES
Administration & Staff
Management
Full Cycle Hiring
Processes
Career Counseling &
Strength based
Development
Development of
training and
Leadership curriculum
Labor Relations
Evaluation and
Assessment
Progressive Action
Job Fairs Recruitment
Events
Co-Employment
Action Research
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Career Highlights
Traveled to Ghana and Belgium to study international hiring practices in Student Affairs
Intermediate IT Knowledge including but not limited to: All Microsoft Office Suite applications, Mac OS, Social Media, Proprietary Databases, NYC WAY, CARES, DTS Website admin, ADP Virtual Edge, ATS, Iapplicants, Taleo
Developed business services training and marketing Tools
Implemented Career Assessment Tools to establish individualized employment goals Education
Doctor of Education: Executive Leadership and Social Justice -St John Fisher College – Anticipated date May 2024
Master of Science: Student Personnel Administration – Buffalo State College, 2009
Bachelor of Science: Health & Human Services – Medaille College, 2007
Credentialed Alcohol and Substance Abuse Counseling Certification Achieved in 2014 Relevant Professional Experience
Nontraditional Employment for Women
Director of Workforce Development 5/2023 – Present
• Providing oversight and supervision to workforce for union pre-apprenticeship programs.
• Training and development of Team of Employment Coordinator; Retention Coordinators, Operations assistance and interns.
• Facilitation of recruitment and hiring events
• Budgeting and Financial assistance reporting
• Meeting with Union Leadership and Signature partners for NYC Construction Trades.
• Providing oversight and facilitation of work readiness initiative and job fairs
• Analyzing and evaluating data for employment reporting purposes MAXIMUS
Business Services Supervisor, Account Manager, Career Development Specialist 7/2020 – 4/2023
• Providing oversight and supervision to workforce sites under HRA Back to work programs
• Training and development of Account Managers in assisting TANF and SNAP participant with employment
• Providing oversight and facilitation of work readiness initiative and job fairs
• Analyzing and evaluating data for employment reporting purposes Jericho Project 1/2019-7/2020
Veteran Employment Services Specialist
• Ensuring Veterans secure training employment and services they deserve under DHS housing Contracts
• Providing oversight and supervision to workforce sites employees under HRA Back to work programs
• Training and development of Account Managers in assisting TANF and SNAP participant with employment
• Providing oversight and facilitation of work-readiness initiative and job fairs Jericho Project -Employment Specialist 7/1/18-1/2019
• Assisting Youth and young adults and veterans with employment job readiness and career counselor
• Securing participants enrollment in educational programing and training
• Providing monetary incentive for completion of educational pursuits Westhab -Senior Employment Specialist 11/20/17- 6/2020
Supervision of Employment Services Job Development and Case Management Team in the NYC area
Developed innovative program building strategies
Responsible for weekly ADP Payroll entries for approval of staff timesheets
Performed quarterly evaluations for all levels of staff
Conducting internal auditing of employment processes on a monthly basis
Facilitation of weekly monthly and quarterly staff meetings and trainings MAXIMUS –Lead Account Manager 6/2014- 11/2017
Traveled throughout the five boroughs to coordinate, develop and maintain employer partnerships
Managing a portfolio of over 300 employer relationships
Engaging in project management duties
Managing Business to Business Relationships from 80-150 human resource Departments ;
Implementation of job fairs for leadership programming along with facilitation of pre-employment workshops for large populations
Strong Knowledge base with Microsoft Suite, Internet/E-mail
Providing oversight and direction to the employees in the operating unit, including the management of the overall operational, budgetary, technological, and financial responsibilities and activities of the department.
Planning and allocating resources to effectively staff and accomplish the department's productivity goals. This includes planning and evaluating to improve the efficiency of business processes and Coaching, mentoring and developing all team members, including overseeing new employee training and development as well as providing professional development opportunities, while at the same time empowering employees to take responsibility for their jobs related responsibilities and goals.
Developing strong relationships with industry partners to ensure that students have a strong resource pool for career, job and internship opportunities.
Collecting and applying evaluative data to improve services and training.
Raising the visibility of students to employers through effective marketing and networking techniques.
Managing and growing employer relations and on-campus recruitment programs, internship programs, and all other placement initiatives.
Collaborating with academic administrators to identify, define, and meet student career planning and internship needs, goals and objectives.
Coordinating career programs with academic departments, other constituencies MAXIMUS- Acting Supervisor Staten Island June 2014-July2016
• Provided oversight and leadership and supervision to 20 staff members to include; Career Services team, Retention team, Workshop Facilitators, Interns and Onsite Security officers.
• Provided career counseling, academic advisement and job retention assistance guidance.
• Implemented friendly, goal oriented services that result in career success for all participants
• Placed individuals into jobs to meet 100% of the performance goals.
• Oversaw and conducted Back to Work Staff meetings trainings and interviews.
• Researched trends in the workforce to assist with developing operational practices, and job placement
• Facilitated trainings on career development with case management, retention, Workshop Facilitators, and Career Development and CSR Staff.
• Developed effective operational strategies to enhance overall staff performance.
• Developed and maintain employer contacts for employment of participants
• Work with businesses, agencies, and organizations to remove employment barriers
• Provide ongoing coaching and feedback to staff
• Develop and monitor team goals
• Attended community/employer meetings
• Participated in networking/outreach opportunities MAXIMUS- Career Development Specialist June 2014- June -2015
Professional interactions with diverse, business organizations (local agencies, private, public, not-for- profits sectors)
Managed caseloads ranging from 80-150 clients;
Implementation of training curriculum for workshops for leadership programming along with
Strong Knowledge base with Microsoft Suite, Internet/E-mail
Provided knowledge of local resources and programs that assist with employment goals and career barriers
Grant Associates – Career Advisor January 2013 – May 2013
Managed caseloads ranging from 80-150 clients;
Professional interactions with diverse, business organizations (local agencies, private, public, not-for- profits sectors)
Implementation of training curriculum for workshops for leadership programming along with facilitation of pre-employment workshops for large student populations
Strong Knowledge base with Microsoft Suite, Internet/E-mail Career and Educational Consultants –Workshop Facilitator/Case Manager September 2009 – June 2012
Manage caseloads ranging from 60 to 120 clients; including, but not limited to, underprivileged populations
Delivery and facilitation of pre-employment workshops
Public speaking and working with private, public and non-for profit sectors
Organizational and time management skills
Strong written and verbal communication skills
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