Production Manager Customer Service
Resume:
Elena Ashcraft
Production Manager
*** * ***** **, **********, IN, US, 46140
********@*********.***
Professional summary
Production Manager with over three decades of experience in leading high-performing teams within the manufacturing sector. Demonstrates exceptional skills in planning, group decision-making, and workforce management, coupled with a strong background in telecommunications and problem-solving. Adept at driving continuous improvement processes, ensuring product and associate compliance with safety and quality standards, and fostering a culture of accountability and growth.
Employment history
Robert Half/ Shipping Coordinator
Dec 2024– Current (Contractor)
• Daily operations of picking, packing, and shipping of merchandise.
• Pull orders
• Inventory Control
• Schedule freight pick
• Create shipping documents including BOL’s
Verde LTL Shipping Supervisor Indianapolis
Aug 2024– Oct. 2024 (Contractor)
• Oversee daily operations of picking, packing, and shipping of merchandise.
• Pull orders and assign to associates
• Report productivity levels
• Resolve customer service issues promptly, maintaining high customer satisfaction
• Schedule freight pick
• Oversee daily operations, boosting efficiency and resolving customer issues, leading to improved service.
• Create shipping documents including BOL’s
Legends Global Merchandising Shipping Manager Indianapolis
Nov 2022 – Mar 2024
• Oversee daily operations, ensuring optimal productivity and efficiency in the shipping department
• Implement precise order fulfillment processes, resulting in improved accuracy in picking, packing, and shipping
• Strategically schedule freight pickups, enhancing logistical coordination
• Resolve customer service issues promptly, maintaining high customer satisfaction
• Establish and monitor KPIs, fostering employee growth and performance improvement
• Oversee daily operations, boosting efficiency and resolving customer issues, leading to improved service.
Nice-Pak Value Stream Supervisor Mooresville
Sep 2021 - Nov 2022
• Led training initiatives for skilled associates, fostering a culture of continuous learning and development
• Mentored Team Leaders, promoting open communication and group decision-making
• Championed Safety, Quality, and Productivity through innovative continuous improvement processes
• Managed shift performance, ensuring production results were accurately documented
• Collaborated with HR, Safety, and Quality departments to uphold associate and product standards
Kaman Fluid Power Branch Manager
May 2017 – Sept 2021
• Spearheaded a customer service inside sales team, fostering collaboration and enthusiasm
• Analyzed and interpreted transaction reports, demonstrating analytical skills
• Oversaw AP and AR, ensuring detail-focused financial management
• Acted as an HR liaison, supporting employee relations with an authoritative approach
• Implemented and enforced company policies and procedures, showcasing innovative problem-solving
• Elevated branch sales by 15% through strategic leadership and dynamic team coaching.
Stericycle WFM Coordinator / Project manager Indianapolis
Jun 2007 - Jan 2017
• Pioneered the successful deployment of WFM, showcasing project management prowess and visionary leadership
• Elevated team efficiency by implementing strategic staffing and scheduling, achieving optimal occupancy
• Bridged the gap between benefits and HR, fostering enhanced internal communication and streamlined processes
• Applied analytical acumen to scrutinize business trends, informing strategic decision-making
• Directed a diverse team of 50, cultivating a supportive, results-driven work environment
• Implemented an innovative scheduling system, minimizing manual effort and boosting efficiency
• Led 50-strong team to innovate & launch key projects, setting new efficiency standards.
The Home Depot Special Services Manager Greenwood
Nov 1999 - Sep 2006
• Managed staff scheduling and forecasting, optimizing resources via Workforce software
• Boosted quality scores to the highest levels, demonstrating excellent management skills
• Hired and released employees, ensuring optimal team composition
• Designed and sold projects, coordinating vendor schedules to meet deadlines
• Served as a Human Resource assistant and trainer, fostering a supportive work environment
• Led team to top quality scores by streamlining project design & sales processes.
• Elevated staff efficiency, leading to peak quality scores & optimal resource use.
• Revolutionized project design, enhancing team performance & customer satisfaction.
steak n Shake Shift Manager Indianapolis
Feb 1995 - Mar 1999
• Championed operational efficiency as Shift Manager at Steak n Shake
• Boosted team performance through strategic hiring and training initiatives
• Optimized staff scheduling leveraging precise forecasting methods
• Applied analytical skills for business process enhancements
• Marketed innovative deals, minimizing losses
• Exceeded service targets, enhancing customer satisfaction
PIZZA HUT Shift Manager Indianapolis
Oct 1990 - Jan 1995
• Directed shift operations ensuring smooth workflow and superior customer service
• Elevated profit growth by applying strategic problem-solving and robust team leadership
• Excelled in inventory management, securing optimal stock levels
• Utilized analytical skills to interpret daily sales reports for strategy adjustment and profit maximization
• Enhanced team productivity and service speed by optimizing shift schedules
Education
American InterContinental University, Schaumburg IL Bachelor of Arts
Mar 2011 - Aug 2014
Business Management with a concentration in Human Resources
Skills
Conflict Resolution (Experienced)
Purchasing (Skillful)
Planning (Experienced)
Group Decision-Making (Experienced)
Quality Control (Skillful)
Service Management (Experienced)
Salesforce.Com
Forecasting (Expert)
Zope (CMS) (Beginner)
Scrum (Software Development)
Employee Relations (Experienced)
Communications (Experienced)
Workforce Management (Experienced)
Input Orders (Expert)
Inventory Control (Experienced)
Customer Service (Expert)
Quality Monitoring (Expert)
Scheduling (Expert)
Sales
Avaya (Telecommunications) (Skillful)
Writing (Experienced)
Merchandising
Leadership (Expert)
Event Planning
Electronics
Fluid Power
Floor Management
Management (Expert)
Technical Support
Sigma 6
Troubleshooting (Problem Solving)
Warehouse Management
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