Data Entry Customer Service

KIMBERLY

WHITE

+** ********

***********@*****.***

San Antonio, TX 78259

CONTACT

SKILLS

• Scheduling appointments

• File Management

• Office Management

• Data Entry

• Organization skills

• Verbal and written communication

• Professional Demeanor

• Service-oriented mindset

• Customer/Client relations

• Documentation And Reporting

• Multitasking Abilities

• Record Keeping

• Interpersonal Skills

• Microsoft Office Proficiency

Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.

PROFESSIONAL SUMMARY

Receptionist

Gamez Law Firm, San Antonio, Texas

Site Manager

North Austin Premier Sleep Center, Austin, Tx

EXPERIENCE

October 2023 - August 2024

• Greeted visitors warmly and ensured they had a positive experience. Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

•

• Assisted with administrative tasks such as filing documents, copying materials. Displayed pleasant and professional voice and demeanor, positively representing organization.

•

Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

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• Managed daily calendar appointments for staff members.

• Processed incoming mail and packages accurately and promptly. Provided typing, word processing, and clerical support and assisted with special projects.

•

May 2009 - July 2023

Supervised workers during their shifts in order to ensure that tasks were

• completed according to standards.

• Audited and maintained inventories, supplies, and equipment. Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.

•

Actively monitored incoming calls, emails, and other forms of communication

• for potential appointment requests.

Assisted customers with selecting an appropriate time for their appointment based on their individual needs.

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Provided excellent customer service by promptly responding to client inquiries and concerns.

•

Demonstrated expertise in verifying insurance coverage and eligibility for patients by utilizing various online databases, phone calls, and other resources.

•

Processed pre-authorizations for medical services according to established

• guidelines.

Performed daily reconciliation of all transactions processed during the day for accuracy and completeness.

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• Provided timely follow-up on pending requests from multiple sources. Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.

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Scanned paper documents into digital format for storage in a secure file repository.

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Served as primary contact between vendors and suppliers regarding product orders and deliveries.

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Monitored patient feedback related to the effectiveness of prescribed

• treatments using DMEs.

Responded promptly to customer inquiries regarding DME availability, pricing, ordering process.

•

Utilized advanced computer systems to track orders, analyze data, create reports, and maintain records.

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Conducted regular audits of DME documentation for accuracy and

• completeness.

Created and maintained an inventory of medical equipment and supplies, ensuring accuracy at all times.

•

• Provided training on proper use of DMEs to patients, families, and caregivers. Certification in Administrative Assistant

Southern Careers Institute, Corpus Christi, Texas

EDUCATION

January 2008

References available upon request

REFERENCES

Contact this candidate