Customer Service Technical Support
Resume:
PORSCHA
WILLIAMS
Customer Care
DETAILS
*****************@*****.***
75224
SKILLS
• HIPAA
• Conflict Resolution
• Active Listening
REFERENCE
Reference available upon request
SUMMARY
Dedicated Customer Service Professional with 9+ years of experience delivering exceptional support in healthcare, tech, and retail environments. Skilled in resolving customer issues with empathy, clarity, and speed. Proven ability to handle high-volume calls, de-escalate conflicts, and drive customer satisfaction in fast- paced, dynamic settings.
EXPERIENCE
Nov 2017
Healthcare Assistant
Century Home Healthcare, Dallas, TX
Interact with patient, family, and medical staff, ensuring clear compassionate communication.
Monitor and document patient conditions, reporting to healthcare professionals.
CPR & Barbicide Certified
Apple Advisor
Kelly Services, Remote
Ability to research and grasp information across multiple tools while respecting customer privacy.
Potential to effectively tailor communication style to differing audiences. Able to self-manage and work independently in a fast- paced, constantly changing environment.
Utilized CRM tools to track customer interactions and feedback Store Manager
AutoZone, Dallas, TX
Manage and analyze and monthly P&L statements.
Inventory management.
Customer service leadership.
Trained new staff on best practices
Feb 2018 — Oct 2021
Underwriting Assistant
Chubb Insurance, Dallas, Remote
Nov 2022 — Jan 2025
Oct 2021 — Nov 2022
Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.
Ability to learn quickly, prioritize work, and perform within time constraints.
Ability to work independently or within a team environment. Nov 2015 — Feb 2018
Customer Care Advocate
United HealthGroup, Irving, Texas
Contact care providers on behalf of the customer to assist with appointment scheduling or for assistance.
Assist customers in navigating myuhc.com encourage to become self-sufficient.
Navigate across multiple databases which require fluency in computer toggling while confidently and compassionately engaging with the caller.
EDUCATION
2010 — 2015
BBA
East Texas A&M University, Commerce, TX
2007 — 2010
Associate of Arts
El Centro College, Dallas
ACHIEVEMENTS
Developed a new wellness appointment scheduling system that led to a 21% goal achievement
Awarded with 'Employee of the Month' for outstanding customer service and problem resolution skills.
I handled more than 80 customer calls daily to deliver information and services
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