Product Manager Development

Dishant Walia

Mobile: 949-***-**** email: ************@*****.***

Result-driven Product Manager with 16 + years of experience creating, managing, and delivering customer-centric Products/Data solutions, aligning with the business goals and objectives. Experienced in Go-To-market (GTM) Customer Strategy, Pipeline Analytics, Strategic Planning, and Revenue Operations across Cloud Computing, Telecommunications, and Enterprise Software industries. Skills

SQL/PostgreSQL, Tableau, AWS Redshift, Quicksight, Figma, Asana, Advanced MS Excel, Microsoft Office, Snowflake, BigQuery, MS Visio, Power BI, Python, Mainframe, Heat, JIRA, Office 365, ServiceNow, SharePoint, HP ALM/QC, SAP Web Intelligence (WEBI), VB.Net. Certifications

AWS Cloud Practitioner

Tableau Desktop Specialist

Work Experience

Amazon Web Services (Dec 2021 - Present)

Product Manager / Business Analytics and Insights Lead

• Developed the Product Vision, Strategy, and Roadmap for a holistic P3 (Propensity, Potential, Performance) based headcount coverage allocation model, in which the AWS Strategy leveraged sales leadership to assign appropriate headcount across ~2.5 million AWS customers. Steered the communication with multiple stakeholders, including AWS Leadership, Global Strategy, Technical, and Support teams, guiding the direction for product development.

• Experienced in conducting Product Development ceremonies, including user interviews and surveys, demos with the stakeholders to understand their needs, translating them into functional, data, and technical requirements/user stories, and organizing them into sprints based on business priorities.

• Collaborated extensively and effectively with cross-functional teams, including business, engineering, data science, sales, strategy, delivery, etc., providing guidance and thought leadership to drive innovation and improvement of the existing processes and accelerate value achievement.

• Instrumental in collaborating and co-creating future strategies with the AWS Global Strategy team, leading the management activities, including roadmap discussions, formulating artifacts and deliverables, and helping the stakeholders determine the right approach in forming key business solutions.

• Applied strategic thinking and deep market understanding to define product direction, capitalize on opportunities, and drive innovation while effectively communicating vision to stakeholders.

• Proactively led data improvement initiatives, optimized metrics reporting processes, and consistently delivered on commitments with minimal supervision while effectively managing multiple projects.

• Championed the voice of the customer throughout the product lifecycle by gathering and analyzing feedback from user interviews and market research to inform product requirements, features, and roadmaps.

• Led the definition and implementation of data quality programs, including issue resolution processes, demonstrating proficiency in data profiling, validation, standardization, and cleansing.

• Collaborated with business, product, and subject matter experts to deeply understand user needs, gather requirements, and drive product development that effectively translates data and insights into impactful features.

• Led cross-functional teams in developing and launching new products, ensuring alignment with customer needs, business objectives, and data management strategies, policies, and governance frameworks.

• Defined and managed product roadmaps, incorporating feature requests and prioritizing backlog to drive product development in Agile environments, including sprint planning, release planning, and backlog grooming.

• Conducted user research and usability testing, and analyzed user preferences to translate customer insights into actionable product features and drive customer-centric decision-making.

• Applied knowledge of SDLC methodologies (e.g., Agile, Waterfall, DevOps) to effectively manage product development and drive successful outcomes.

• Created a comprehensive data model constituting ~125 key data elements to provide 360-degree insights around an AWS Go-To- Market (GTM) Customer, which is defined as an entity that can make business decisions for all the subsidiaries under its hierarchy. The AWS Global Strategy leadership extensively uses the data model to gauge actionable insights regarding customer health and make tailored decisions to improve customer growth for ~2.2M AWS GTM Customers.

• Prepared an automated Data Validation tool using SQL and MS-Excel to check the accuracy of AWS customers segmented into appropriate buckets of Segment, Sub-Segment, Phase Geo, and Area, etc., which helped in identifying and resolving segmentation issues across ~55K AWS customers during the Annual Planning (AP) phase before they were moved into production.

• Created an analytical reporting tool to measure and compare a Country’s performance by scoring and ranking them based on a set of 25 KPIs, including 1/ Revenue Forecast & Actuals, 2/ Headcount Projection, 3/ Direct Cost of Sales, 4/ Customer Coverage Data etc enabling the AWS Global Sales Team to evaluate improvement opportunities and make informed decisions using data-driven insights.

• Ensured timely sharing of knowledge and best practices within the product management community, mentored 11 junior resources, and empowered them to deliver results independently by providing them with all the tools and resources needed to succeed.

• Automated the product/task intake mechanism using Asana to route and track all stakeholder requirements, making the process more transparent and efficient.

• Experienced in steering product testing efforts at different stages of the lifecycle, ensuring that the product/solution meets user requirements and industry quality standards, and that the business can drive value from the insights provided.

• Experienced in conducting A/B tests to aid data-driven decision-making to optimize the usability of Data Products/Dashboards based on the right underlying metrics.

Accenture/Apptad Inc – National General Insurance Corporation, Irvine, CA (September 2014 – Dec 2021) Lead Business Systems Analyst, Onshore Coordinator

• Developed Business Requirement Documents (BRD), Functional Specification Documents (FSD), Functional Requirement Documents

(FRD), UML methodology (Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams), Business process flow diagrams, and Business process models for client implementation projects and client enhancement requests.

• Managed the complete product lifecycle, from concept to launch, incorporating customer feedback, market analysis, and competitive trends to define, prioritize, and deliver successful products in collaboration with cross-functional teams.

• Led the creation of user stories and acceptance criteria, ensuring alignment with user needs and business goals while actively participating in Agile ceremonies and refining methodologies based on results and feedback.

• Conducted and coordinated Requirement Elicitation walkthroughs and Joint Application Development (JAD) sessions with stakeholders and the Project teams (Dev, QA, and UAT) for requirements gathering, analysis, and design.

• Led product strategy and delivery within agile frameworks, managing complex solutions, prioritizing backlogs, and integrating reporting/analytics features.

• Managed and prioritized feature backlogs with clear value hypotheses and acceptance criteria while continuously seeking opportunities to improve efficiencies and optimize product workflows.

• Facilitated and steered key business initiatives involving developing customized solutions and upgrading existing products & implementation.

• Prepared a macro-based Excel tool showing an application-level Incidents/Service requests dashboard to the senior leadership.

• Prepared an Excel-based tool to automate the Business Requirements writing process, which reduced the total time taken to document requirements by 40%.

• Identified opportunities and implemented process/system improvements to enhance the business performance of 7 client-facing proprietary applications.

• Experience in guiding engineering teams, partnering with engineering leadership to manage functionality, achieve product KPIs, and drive the design and implementation of solutions.

• Performed Impact/Data analysis using SQL and MS Excel to support the resolution of functional and system defects.

• Mapped and converted data file models/templates and used them for data analysis as part of client implementation projects.

• Prepared 50+ queries using SAP Web Intelligence (WEBI) to provide daily/weekly system status reports to the management.

• Prepared SQL queries for daily data load analysis to validate the data correctness of incoming client files.

• Prioritized and tracked defects using Incident Management tools such as HP ALM, Service Now, and Heat, and created dashboards and reports facilitating Management Reporting.

• Created six dashboards, sourcing data from 25 data exception queries created using SQL. These dashboards provided weekly status to the senior leadership to help them visualize the system's health.

• Simultaneously managed long-term client implementation projects, short-term enhancements/maintenance requests, and time- sensitive defect analysis requests.

• Leveraged technical expertise in A/B testing, product architecture, continuous deployment, DevOps practices, data models, and data analysis to drive product development and optimize performance.

• Managed project-related documentation, including proposals, progress reports, requirements documentation, and presentations.

• Utilized Requirement Traceability Matrix (RTM) to track, document, manage, and communicate requirements and help map artifacts produced by the different teams across the project.

• Managed a 5 Onshore/Offshore BSA team, handling the resource bandwidth and task assignments for eight implementation projects and 36 client enhancement requests.

• Worked on SDLC Models, including Agile methodology, to configure and develop processes, standards, procedures, and experience as a Product Owner in an Agile environment.

• Reviewed deliverables, including Test Plan, Test Approach, and Test Scenarios prepared by the testing team, and provided necessary feedback.

• Used MS Word & Visio to document the data flow of the AS-IS process and TO-BE process.

• Translated business needs into a clearly defined Visio-based as-is Business Process Workflow by understanding end-to-end processes.

• Involved in user interface (UI) analysis, graphical user interface (GUI), UI design, and prototyping with the business team to validate accuracy.

• Gained knowledge of project management tools, approaches, methodologies, and processes that help implement Change Management, GAP Analysis, Content Management, and Configuration Management effectively. Accenture – EMC Data Storage, Bangalore, India (July 2009 – August 2014) Senior Business Analyst

• Worked on Agile projects and used Scrum Practices, including writing user stories, story slicing, backlog grooming, release planning, sprint planning, sprint review, and sprint retrospective.

• Used MS Excel-based ETL tool and SQL for data analysis and migration into lower environments for the QA team.

• Helped set up the Test Environment for the QA team, including preparing Test data using MS Excel and SQL.

• Prepared Requirements Traceability Matrix and aligned all the Test Scripts to the corresponding User Stories

• Managed the complete defect Management system using HP Quality Center and Version 1.

• Prepared application-level defect metrics by categorizing defects into various heads, which helped the client identify loopholes in the multiple phases of the Software Development Life Cycle.

• Assisted the development team with demos for the product owner and ensured that any changes requested during the demos were implemented promptly.

• Assisted Product Owner in Agile –Scrum-based project development by working with stakeholders to facilitate, articulate, review, and consolidate proposed system-level changes and project conversion plan.

• Gathered Business Requirements based on the client specifications and converted them into BRD’s and FSD’s

• Studied the current process and formalized the future state by reviewing scope documents and performing GAP analysis.

• Developed mockups, wireframes, and User Interfaces (UI) for new applications.

• Analyzed the system requirements through functional and Business requirements and created detailed technical design documents to outline module-specific changes.

• Performed the role of offshore coordinator and handled task assignments to team members, including onshore reporting and client interactions, preparing business reports, managing the team, and ensuring adherence to the project schedule.

• Ensured completion of Unit, Integration, and system testing by reviewing/modifying the Unit, Integration, and System test plans. Education

Punjab Technical University – India, July 2008

Bachelor’s in Technology – Computer Science

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