Account Manager Inside Sales

BRYAN LOCKWOOD

Detail-oriented and dependable employee seeking opportunity to expand skills and contribute to company success.

WORK EXPERIENCE

Thermometrics Corp June 2024 - Present

Inside Sales Account Manager

•Account Managing a portfolio of accounts to achieve long-term success. This involves developing positive relationships with clients and acting as the main point of contact for customers

• Generate new business using existing and potential customer networks. This includes identifying and growing opportunities within the territory

• Ensure high customer satisfaction by understanding customer needs, resolving conflicts, and providing timely solutions

• Monitor sales metrics such as quarterly sales results and annual forecasts to track performance and drive business

• Work closely with internal teams to ensure client needs are fulfilled effectively and assisting with high-severity requests or issue escalations as needed

• Report sales reports and communicating the progress of monthly/quarterly initiatives to internal and external stakeholders

• Process daily purchase orders, including update sales/purchase orders in the ERP system accurately and expeditiously. Must meet metrics to be defined by Director.

• Answer customer’s questions and concerns and follow-up and research orders utilizing internal software system.

• RFQ and pricing: Responding to customer request-for-quotes for new and existing parts in a timely manner. Re-pricing older parts based on material and labor costs changes.

• Part number and configuration creation for custom orders based on customer requests including: part number creation in ERP system

• BOM creation/materials selection

• Creation of configuration drawing (for customer verification and use in shop)

PPG Aerospace May 2022 - January 2024

Production Expeditor II

•Assisted in development of production plans and schedules based on customer orders and forecasts.

• Collaborated with various departments to identify and resolve production bottlenecks.

• Coordinated efficient materials flow by swiftly resolving complaints and eliminating delays.

• Monitored inventory levels and ordered materials as needed to maintain optimal stock levels.

• Escalated critical issues that threatened deadline achievement or product quality standards.

• Participated in root cause analysis sessions following nonconformities or deviations from plan.

• Documented delays, difficulties and estimate changes, accounting for issues affecting deliveries and production.

•Kept accurate records covering production volume, materials used, and quality control measures.

• Prepared reports on production metrics, such as lead times, cycle times, and throughput rates for management review.

Meggitt Control Systems September 2019 - April 2021 (Contract)

Contracts Administrator/Production Coordinator

•Served as primary point of contact for order entry and customer correspondence for Ground Fueling product line.

• Tracked contracts and related requests by managing internal intake system.

• Coordinated with legal counsel to address contractual disputes or issues.

• Worked with Buying, Planning and Production to provide updated Delivery information to customers with past due orders

• Reviewed invoices from contractors to verify accuracy before processing payments.

• Successfully collaborated with multiple teams at Meggitt Xiamen and Meggitt North Hollywood to transfer all unfulfilled orders to new location and database by product line transfer date.

• Conducted physical inventory count and reconciled count with database to ensure accurate transfer numbers.

• Overtook clerical responsibilities of MRO backlog, including order entry and pursuing and providing status updates for each line item.

NASA JPL May 2019 - September 2019 (Contract)

Temp - Columbus Technologies

•Maintained accurate tracking system covering shipping and receiving transactions.

• Collaborated with managers to help resolve issues with lost or damaged packages.

• Maintained clean and organized warehouse by adhering to safety regulations.

• Received incoming shipments and verified contents against packing slips, purchase orders or invoices.

• Made transport arrangements for package handling and delivery.

• Delivered materials to different locations using conveyors, bins and hand trucks.

ITT Aerospace Controls February 2018 - June 2018 (Contract)

Junior Planner

• Generated material requirements and production plans per product delivery schedules for manufactured components and assemblies via computerized, interactive MRP II system environment.

• Created, expedited, and prioritized work orders and coordinated daily production schedule meetings for multiple programs and production areas.

• Monitored daily status and communicated with management about scheduling problems.

• Participated in cross-functional meetings to discuss project status updates, resource allocation decisions, schedule revisions, etc., ensuring alignment across all stakeholders involved in production process.

• Advised sales department of customer order delivery schedule exceptions and alternative action.

Olympia Claim Service August 2017 - December 2017 (Contract)

Independent Field Adjuster

•Contacted insured parties and set up appointments to inspect property damage.

• Made and received 50+ phone calls and inspected up to 20 homes daily across Central Florida.

• Captured photos, detailed measurements, and created diagrams of overall structures and specific damages.

• Maintained Xactimate and FileTrac databases to ensure correct and current information.

• Drafted estimates, drawings, and final reports regarding damage to property according to city price lists. Wesco Aircraft Hardware Corp November 2016 - April 2017 (Contract)

Inventory Planner I

•Reviewed incoming documentation from prospective students for accuracy before processing applications.

• Assisted faculty and staff with administrative tasks such as copying, filing, and data entry.

• Greeted visitors in professional manner and directed them to appropriate personnel or offices.

• Provided support to students with registration procedures, course selection, and advising services.

• Answered phone calls and emails from students, parents, and other stakeholders regarding admissions, financial aid, and other college-related matters.

• Updated student records in college database system while maintaining confidentiality guidelines.

College of the Canyons September 2013 - May 2015

Administrative & Records

•Interacted with 50-75 students in a 5-hour period to provide quality service, accurate information and to resolve issues.

•Processed, copied, scanned and filed student applications, petitions, requests and other forms received physically and electronically through email.

•Accessed multiple databases for situation resolution with customer satisfaction and timeliness as main objectives.

•Placed and received phone calls to provide information and/or resolve student concerns.

•Maintained working knowledge of all department policies (new and old) to provide students with most accurate information.

•Worked as a team member with other College Assistants to complete projects and/or resolve issues with students.

Prototype Industries, Inc June 2011 - December 2012

Document Control Clerk

•Created company-wide process and policy documentation.

• Retrieved and packaged source data for aircraft and component maintenance manuals.

• Updated company-wide database with new or revised documentation as needed.

Woodward HRT Summer 2009 & Summer 2010

Mechanical Engineer Intern

• Designed, dimensioned, and revised drawings using AutoCAD.

• Created and drafted parts for use in machine shop.

• Assisted in the Quality Assurance Department.

• Updated calibration records dating back to 1963.

• Helped answer corrective action for AS 9100 and ISO 900 NSF-ISR nonconformities.

EDUCATION

College of the Canyons, Santa Clarita, CA

•84 degree-applicable units completed (Equivalent to AA Degree) - Engineering

Redondo Union High School, Redondo beach, CA - June 2007

• High School Diploma

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