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Jeffrey Metrick

Chicago, IL • 224-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

Experienced professional with a Bachelor’s degree in Political Science and extensive experience in customer service, logistics, operations, and team leadership.

Proven ability to resolve customer issues, communicate effectively, and maintain high levels of customer satisfaction.

Strong problem-solving skills developed through military leadership, business ownership, and direct client interaction.

Skilled in CRM practices, documentation, conflict resolution, and cross-department collaboration.

Adaptable, detail-oriented, and able to thrive in fast-paced environments while managing multiple priorities.

Open to relocation for growth opportunities.

CORE SKILLS & EXPERTISE

Customer Service & Client Relations: Years of direct customer interaction through business ownership, Lyft/UTC driving, and inside sales; adept at resolving customer concerns promptly and professionally.

Communication & Problem Solving: Strong written and verbal communication; excellent active listening and conflict resolution abilities; experience handling complaints and providing solutions.

Documentation & CRM: Maintained accurate customer records, managed accounts, and performed administrative functions across multiple roles.

Leadership & Team Collaboration: Led teams in both military and civilian settings; collaborated with various departments to resolve customer issues and improve operations.

Adaptability & Time Management: Comfortable handling multiple tasks in dynamic environments; skilled at prioritizing responsibilities to meet customer needs.

Technical Proficiency: Microsoft Office Suite; experience with documentation systems and database entry.

EDUCATION

Bachelor of Arts in Political Science – Minors in History & Economics

Western Illinois University Macomb, IL May 2011

National Political Science Honor Society Member

Advanced coursework in Near East History and International Development

Political Science GPA: 3.7 Overall GPA: 2.8

RELEVANT EXPERIENCE

Owner

The Flame Candle Company LLC – Chicago, IL (04/2024 – 04/2025)

Provided exceptional customer service through all phases of business operations including sales, service, and complaint resolution.

Handled customer inquiries, managed accounts, processed orders, and maintained records.

Resolved product/service issues by identifying customer needs and providing timely solutions.

Owner

Liberty Outfitter LLC – Steger, IL (06/2016 – 01/2021)

Managed all aspects of a retail business with a strong focus on customer satisfaction and repeat business.

Developed strategies to resolve customer concerns, improve service processes, and retain loyal clients.

Handled budgeting, inventory management, and customer account documentation.

Driver (Independent Contractor)

UTC (11/2015 – Present)

Provided safe, reliable, and customer-focused transportation services.

Consistently maintained high customer satisfaction through excellent service, timely communication, and problem resolution.

Dock Worker

YRC Inc. – Chicago Heights, IL (06/2014 – 09/2015)

USF Holland – Edwardsville, IL (06/2011 – 10/2011)

Collaborated with team members to ensure customer freight was handled accurately and safely.

Communicated with supervisors and customers to address freight concerns and scheduling needs.

Ground Surveillance Radar Operator

United States Army – Fort Irwin, CA & Republic of Korea (10/2002 – 06/2006)

Supervised teams of up to 15 soldiers, ensuring mission success through clear communication and problem-solving.

Maintained responsibility for high-value equipment while adhering to strict safety and operational protocols.

Honed conflict resolution, leadership, and high-pressure decision-making skills.

ADDITIONAL HIGHLIGHTS

Excellent conflict resolution, time management, and documentation skills.

Experienced in active listening, de-escalation, and identifying customer needs.

Proven ability to collaborate cross-functionally to resolve complex customer issues.

Open to relocation and flexible scheduling.

CERTIFICATIONS & AWARDS (Optional to include)

Good Conduct Medal, Army Achievement Medals, Global War on Terrorism Service Medal

Korean Service Medal, National Defense Service Ribbon

Why I’m a Strong Fit for Your Customer Service Role:

Years of hands-on customer service experience across multiple industries.

Proven ability to listen, understand, and resolve customer concerns.

Strong communicator with excellent documentation and organizational skills.

Highly adaptable and solution-driven with a track record of building strong client relationships.

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