Customer Service Experience

● ADAM C. KLUG

763-***-**** *************@*****.***

**** - ******* **** ***** ******* Academy Self-Worth Coaching

● Co-Creator with partner(Heidi Klug) of Books & Breakthroughs book society teaching and guiding clients on effective strategies to navigate the self-help world increasing client life satisfaction by 20%, reported by current members.

● Co-Creator of a 9-week “Better Than Blah” curriculum. Helped my partner (Heidi Klug) with the learning and activities for Personal Growth & Mindset, Emotional Regulation & Communication, Wellness & Self-Worth to increase customer-reported life satisfaction by 30% for balanced and fulfilled lives. Able to provide a perspective of the aforementioned topics through the viewpoint of a male.

● Helped develop a 12-week Workplace Leadership curriculum with learning and activities practicing Personal Development, Leadership & Strategy, and Team & Organizational Development to equip leaders for effective, responsible, and sustainable leadership. 2020 - 2021 Allina Health Customer Experience Specialist

● Trained and implemented both operating and scheduling customer service calls

● Received Customer Service Champion during 2nd month of employment

● Volunteered to cross train in Amtelco to support the Customer Experience Center needs 2019-2020 Mikes Discount Foods Assistant Store Manager

● Demonstrated and applied all experience from previous customer service opportunities, compounded with the grinding attitude and grit to run and operate an entire store while utilizing a staff to work best to their strengths,and embracing team-work philosophy

● Managed a crew of anywhere from 8 to 15 individuals, from teens to seniors

● Familiarity of running sales reports daily to track sales

● Counting cash drawers and creating bank deposits 2018-2019 United States Postal Service Mail Carrier Assistant

● Conquered a fast paced work environment while demonstrating strengths in Team Work

● Impeccable attention to detail when casing different routes and addresses

● First experience working for the government

● Had an unforgettable opportunity getting to know the people of a small rural city 2016-2017 HYVEE FOODS Customer Service Specialist

● Same skill set used in this environment as my experience with Cub Foods, while gaining more experience in this field

● Established more of a connection with the local community reflecting of Hyvee standards and practices

● First experience in working for a privately owned company Appreciates the charity work opportunities this company provides 2000-2016 Cub Foods .Meat Cutter

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● Strengths in communication and creating a positive team setting

● Very strong in overall people skills,with an emphasis on customer service

● Sympathetic and empathetic in the most stressful situations,able to de-escalate the toughest situations

● Knowledge of how to merchandise and push sales to meet certain goals

● Able to be self sufficient working on my own,while exceeding company expectations

● Responsible for accounts receivable collection

● Building rapport with outside vendors to form a strong bond understanding store needs/ sales goals EDUCATION

1998-2002 BLAINE HIGH SCHOOL

● Elected choir president among peers two years in a row

● 3.9 GPA

● Hunger and drive for anything to do with Art

What I Will Bring to Your company (The Toolbox of my Strengths)

*6 Star Customer Service from my 15+ years of retail customer service experience

*Sales Driven Understanding sales and creating a plan to meet sales goals with that same experience.

*True Empath Understanding difficult situations that people can go through and using my skills to make sure that they are seen and heard

*True Leader Being able to lead comfortably with a people first style with experience from not only running a grocery store,but in everyday activities

*Creative Vision Being able to think outside the box in order to reach solutions in those pesky hard to reach areas.

* Fast Learner Very coachable in areas that lack familiarity

*Master De-escalator Being able to talk the most angry customers off of the ledge

*Customer Retainment Building rapport and positive relationships with customers wherever I go

*Technology Informed Have an understanding of different platforms on which business is run

*Preparing For Tomorrow Enjoy Coaching and supporting the development of others. These are just a few of the skills I possess. If these look good to you, and you think I would make a good fit to your team, take a chance on me!

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