Customer Service Grand Rapids
Resume:
JOHN
ROPIEQUET
***************@*****.***
Grand Rapids, MI 49504
CONTACT
SKILLS
• Relationship Building
• Complex Problem-Solving
• Customer Retention
• Account development
• Client Relations
• Customer service and care
• Sales expertise
• Customer Relationship Building
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. PROFESSIONAL SUMMARY
Legal Call Center Agent
Walker Advertising, Torrance, CA
Online Sales Representative
HelpGrid, US
Public Transportation Operations
Interurban Transit Partnership, Grand Rapids, MI
EXPERIENCE
October 2024 - Present
Handled high volumes of incoming calls from customers while
• maintaining quality standards for call duration time. Employed active listening skills to accurately assess customer needs
• and provide appropriate solutions.
Answered calls, left voicemails, and scheduled follow-up calls to drive
• customer engagement.
Provided outstanding customer service to customers and internal
• teammates.
Exceeded performance metrics related to call time, quality, and
• customer satisfaction.
July 2024 - October 2024
Boosted online sales by developing and implementing effective digital
• marketing strategies.
Trained new hires on company policies along with selling techniques
• specific to our products, ensuring consistent sales team performance. Increased repeat customers through personalized follow-up
• communications and targeted promotions.
Enhanced customer satisfaction by providing timely and accurate
• responses to inquiries and concerns.
• Drove team revenue totals by bringing in top sales numbers. May 2022 - July 2024
Insurance Sales Executive
Globe Life And Accident Insurance Company, Grand Rapids, MI Breathing Air Engineer
L&M England, Woodford, UK
Sales Specialist
Praise Sign, Grand Rapids, MI
Maintained a clean and safe bus environment for the comfort of all
• passengers.
Assisted passengers with disabilities, ensuring their safe boarding,
• travel, and disembarking from the bus.
Helped passengers stow and retrieve luggage, bags, wheelchairs and
• other items.
Adhered strictly to traffic laws and safety guidelines while operating
• the bus on assigned routes.
Implemented conflict resolution strategies to maintain a positive
• atmosphere onboard the bus during challenging situations. Received commendations for exceptional customer service and
• professionalism during interactions with passengers. October 2021 - May 2022
Managed a large book of business efficiently, balancing client needs with company objectives while maintaining a high-quality service standard.
•
Negotiated favorable terms with carriers to secure the best possible
• coverage for clients at competitive prices.
Implemented innovative marketing strategies to raise brand
• awareness and attract new clientele.
Conducted thorough risk assessments for potential policyholders,
• minimizing company exposure to liabilities.
Achieved top sales performance rankings within the agency consistently through aggressive prospecting and relationship building efforts.
•
September 2020 - October 2021
Performed preventative maintenance to keep tools and equipment
• functional.
Established strong working relationships with clients through
• exceptional communication skills, fostering trust and collaboration.
• Prepared action plans for problematic processes and assets. Participated in formal internal design reviews of proposed products
• and components.
Wrote, reviewed and edited technical document in accordance with
• template requirements.
September 2015 - October 2020
Increased sales revenue by developing and implementing effective
• sales strategies.
Built long-lasting client relationships through excellent customer
• service and consistent follow-ups.
Maintained relationships with customers and found new ones by
• identifying needs and offering appropriate services. Coached and counseled sales personnel, assisting with individual
• selling efforts and helping sales representatives reach targets. Grew sales and boosted profits, applying proactive management
• strategies and enhancing sales training.
Managed key accounts with strategic planning and relationship
• building, resulting in increased customer loyalty and repeat business. Associate of Applied Science in Electronics Technology USAF Technical School, CO
High School Diploma
Laguna Hills High School, CA
EDUCATION
September 1987
June 1981
References available upon request
REFERENCES
Contact this candidate