Yadira Esminda Velasco
El Paso, Texas 79936
Cellphone: 915-***-****
*********@*********.***
Summary of Qualifications
Twenty years human service and educational instructional experience. Eight years of criminal justice experience. Exceptional customer service, interpersonal skills and focus on prevention and awareness. Outstanding knowledge of the military chain of command. Excellent public speaking abilities. Extraordinary attention to detail. Client intake, information and referral and transition service. Proficient in different aspects of conducting meetings to include generating agendas, minutes and sending out meeting requests and facilitating Microsoft TEAMS Meetings. Worked with numerous agencies within the military and local community. Proficient in information/referral of resources. Case management, follow-up and support services information to assist those in need. Developed and implemented instructional curriculum for Domestic Violence and Suicide Prevention. Briefed over 80,000 service members. Extensive computer skills to include, Microsoft office and power point. Co-chaired and facilitated working groups and sub working groups. Ability to fulfill and meet deadlines in a timely manner. Determines what needs to be done by considering milestones, due outs, objectives, guidelines, and desires of the organization. The employee selects, adapts, and applies the most suitable practices, procedures, methods, and precedents to collect and compile information, define needs, and make decisions or recommendations for resolving problems to higher level personnel. Developed training materials and conducted training instruction for Emergence Health Network (EHN) personnel on the importance of customer service and on identifying and reporting abuse, neglect or exploitation. Assists Service Members in initiating Individual Transition Plans (ITP) to plan and track personal and professional goals and milestones.
Areas of Expertise
Bilingual Spanish/English
Team Player as Both a Follower/Leader
60 WPM Typing (hard skill)
Exceptional Communication and Interpersonal Skills (soft skills)
US NAVY Veteran Security and Safety Minded
Experience managing team projects as a Leader and as s Team Member
Extensive Knowledge of Power Points
Initial Interview or screening to identify problems, needs and course of action to follow
Outstanding Decision-Making Skills During Stressful Situations
Experience briefing supervisors, leaders, peers and military/civilian organizations
Victim Advocacy/Compassionate
Ability to Provide Instruction
Knowledge of Lesson Plan Development
Development and evaluation of Course Material
Information and referral
Professional knowledge of human behavior problems and social adjustment
Professional Experience
Department of Air Force July 2024 – Feb 2025
Education Service Specialist Alamogordo, NM
40 Hour Work Week
Serves as an Education Service Specialist at Holloman Air Force Base. Greeted and provided excellent customer service to Airmen on a walk-in and appointment basis. Updated client record
Department of Army April 2023 – July 2024
Suicide Prevention Program Coordinator (SPPC El Paso, TX
40 Hour Work Week
Serves as the Fort Bliss Suicide Prevention Program Coordinator (SPPC). As lead administrator of the program, fully engaged in synchronizing all aspects of health promotion, risk reduction and other substance abuse program components with this critical Army initiative. Analyzed adverse quality trends and initiated corrective action. Consulted with staff to determine quality improvement opportunities. Developed collaborative working relationships at all levels and provided leadership to groups and teams. SPPC used performance improvement tools for presentations of data for diverse audiences. SPPC is responsible for marketing and development of instructional and training materials to distribute to internal and external clients. Modified material to meet new or revised mission all materials and delivered presentations to explain programs and how services are conducted. Possessed knowledge of assessment techniques and procedures and used computer and applicable software. As a Garrison employee, SPPM is committed to development of know-how, learn from experience, and sharing of knowledge as a normal part of doing business while promoting ownership, accountability and an increase of employee and Soldier involvement. SPPC provided ongoing communication about internal and external training programs, services, resources and opportunities. Possess skills in the presentation of information as a public speaker and educator as well as excellent writing skills. Determined the amount of supportive services needed and explains available programs and resources. Disseminated information and facilitated access to installation and El Paso area programs such as counseling services or support groups. Responsible for providing Senior Leader Briefs (SLB) to newly assigned Command Teams and Senior Leaders within Fort Bliss command. Provided Department of Army Civilians and Soldiers with annual unit refresher trainings as required and upon request for internal and external training. Provided Command team with sound recommendations and contributed to the program mission accomplishment by observing effectiveness of implementation of training goals and priorities, overcoming obstacles, and resolving problems in order to increase program productivity. On an annual basis, would bring in a Department of the Army IMCOM team to certify over 100 Soldiers and Department of Army Civilians in becoming Ask, Care and Escort (ACE) instructors for military units and civilian departments for suicide prevention and awareness trainings per AR 600-63 (Health Promotion). Certified as an ACE trainer and a Master Resiliency Trainer (MRT).
Inverness Technologies March 2018-April 2023
Transition Assistance Program El Paso, TX
Career Counselor
40 Hour Work Week
Career counselor briefed, counseled and interviewed personnel to assist them in developing and achieving a valid military career goal and subsequent civilian occupation. Evaluated transferability of military skills to civilian workforce. Documented requirements and eligibility for licensure, certification, and apprenticeship. Accurately captured and entered Army Reserve and National Guard Transition Assistance Program Data into the Army Career and Alumni Program ACAP XXI System. Counselor assumed responsibility for major activities such as job fairs, employer days, or classroom events. Prepared and updated student records provided advice and participated in training exercises as needed. Career Counselor worked under general supervision and typically reported to a supervisor or manager. Maintained individual records and monitored progress of individual soldiers by conducting follow-ups to ensure individuals have accomplished their career development plan. Counselor has proudly and consistently carried out professional duties in accordance with generally accepted theories, methods, techniques, and practices in accordance with Army Regulations and HIPAA Laws. Enthusiastically motivated and assisted individuals and groups in making realistic and practical self-appraisal of their needs and desires. While in Germany, (on Temporary Assignment) supported and trained local employees to ensure continuity and delivery of services for Active-Duty Soldiers. Conducted Initial Counseling (IC), Pre-separation Briefings and assisted Soldiers in generating the required E-Form DD2648. Registered Soldiers to attend the Mandatory Curriculum per Legislative and Army Regulation mandates. Conducted capstone appointments to ensure client checklist was followed to achieve Career Readiness Standards (CRS). Executed Warm Handovers if CRS was not met or when Soldiers needed further assistance. Evaluated post-transition transportation and housing requirements. Confirmation of client completion of Job Application Pack which consists of Resume, References and submission of job applications. Assisted clients in establishing and planning for short- and long-term goals as needed. Counselor establishes, maintains and follows-up with clients and other professional points of contact on and off military installations. Conducts Individual Initialized Counseling (IIC) sessions. During client Capstone, verify that the client has taken the right courses for their assigned tier and that deliverables are reviewed and approved so client can successfully complete the TAP program. Experience with working with different databases and office software and equipment.
Emergence Health Network (EHN) Sept 2015- Nov 2017
Consumer Safety Manager-Client Rights Officer El Paso, TX
Compliance Department
40 Hour Work Week
Responsible for building and leading risk management plan and model incident reporting program at Emergence Health Network (EHN) to ensure that all reported safety and security incidents involving clients are appropriately addressed. Performing under general supervision of the Chief Compliance Officer, the Consumer Safety Manager follows procedures, investigations and rules established by regulatory authorities such as DSHS, DADS, DFPS, ADA and advocacy programs such as Disability Rights of Texas. Develop, drive and monitor client safety initiatives and the critical incident reporting process in collaboration with other departments to facilitate achievement of center wide safety goals fostering service excellence, quality and compliance. Maintained confidential client files and data. Client Rights Officer promotes patient rights proactively through training, planning, policy, program assessment and administrative activities to promote a patient-centered, recovery-oriented environment. Develops processes and provides leadership to complaints, investigations and resolution of patient safety, care and rights such as patient neglect, verbal abuse, and failure for patient care and follow up in alignment with center policy, pertinent state and/or federal regulatory compliance standards and requirements. Conducts timely and formal, comprehensive reviews of client safety projects and risk assessments that could lead to monetary loss, changes in implementation, or other liabilities to other department throughout the organization. Develop metrics for measuring adherence to and compliance of client safety; analyze and identify trends from adverse-event report; identified and addressed root cause of problems and track data and report on metrics. Develops and oversees the EHN Pillars of Safety for Clients. Client Rights Officer serves as a trusted advisor and model of ethical conduct and integrity for EHN. In collaboration with Human Resources, Facilities Safety, and recognized safety and client rights committees at EHN in order to respond to formal complaints regarding actual or alleged abuse, neglect, or exploitation of consumers. Client Rights Officer provides new employees with required training in area of rights, abuse, neglect and other applicable areas as well as Refresher trainings for all other employees on a yearly basis. This was done using automation and multimedia to present the materials. Experience in data analysis, developed mitigation strategies and identified at-risk clients. Acts as the agency liaison for Consumer Affairs for DSHS, DADS, DFPS, ADA and Disability Rights of Texas as well as answer questions and provide guidance on health, safety, welfare and human rights of consumers. Client Rights Officer monitors abuse/neglect cases and compliance with applicable Texas Administrative Codes. Provided direct advice to employees and leaders at all levels on internal policies and compliance issues. Generated and submitted management reports in accordance with policy and technical guidance. Developed and conducted community needs assessments. Provided resource materials and follow up services for clients.
Serco-NA July 2014 – Sept 2015
Soldier For Life (SFL) Transition Assistance El Paso, TX
Career Counselor
40 Hour Work Week
Provided substantive resources, transition employment, and information and referral assistance services to service members and veterans daily. Counselor facilitated all required instructor-led training such as Transition Program Overviews, MOS Crosswalk (converting military experience into civilian experience) and the Army approved step-by-step Individual Transition Plan (ITP). Counselor assisted clients with obtaining a copy of their Verification of Military Experience and Training (VMET) document in preparation for completion of their MOS Crosswalk and Gap Analysis. Counselor conducted pre-separation briefings, delivering job assistance training in group or individual settings, conducting individual counseling sessions, and performed other job assistance activities such as resume critiques and mock interviews to aid the individual in career decision making. SFL Career counselor briefed, counseled and interviewed personnel to assist them in developing and achieving a valid military career goal and subsequent civilian occupation. Accurately captured and entered Army Reserve and National Guard Transition Assistance Program Data into the Army Career and Alumni Program ACAP XXI System. Counselor assumed responsibility for major activities such as job fairs, employer days, or classroom events. Prepared and updated student records provides advice and participates in training exercises as needed. Soldier For Life Counselor worked under general supervision and typically reported to a supervisor or manager. Maintained individual records and monitored progress of individual soldiers by conducting follow-ups to ensure individuals have accomplished their career development plan. Counselor has proudly and consistently carried out professional duties in accordance with generally accepted theories, methods, techniques, and practices in accordance with Army Regulations and HIPAA Laws. Enthusiastically motivated and assisted individuals and groups in making realistic and practical self-appraisal of their needs and desires. Assisted with routine administrative matters. Effectively maintained databases and other record keeping systems. Maintained and protected client confidentiality and their personal identifiable information. Identified trends and patterns and compiled narrative or data reports.
Department of Army July 2011 – July 2014
Suicide Prevention Program Manager (SPPM) El Paso, TX
40 Hour Work Week
Served as the Fort Bliss Suicide Prevention Program Manager (SPPM). As lead administrator of the program, fully engaged in synchronizing all aspects of health promotion, risk reduction and other substance abuse program components with this critical Army initiative. Analyzed adverse quality trends and initiated corrective action. Consulted with staff to determine quality improvement opportunities. Developed collaborative working relationships at all levels and provided leadership to groups and teams. SPPM used performance improvement tools for presentations of data for diverse audiences. SPPM is responsible for marketing and development of instructional and training materials to distribute to internal and external clients. Modified material to meet new or revised mission all materials and delivered presentations to explain programs and how services are conducted. Possessed knowledge of assessment techniques and procedures and used computer and applicable software. As a Garrison employee, SPPM is committed to development of know-how, learn from experience, and sharing of knowledge as a normal part of doing business while promoting ownership, accountability and an increase of employee and Soldier involvement. SPPM provided ongoing communication about internal and external training programs, services, resources and opportunities. Possess skills in the presentation of information as a public speaker and educator as well as excellent writing skills. Determined the amount of supportive services needed and explains available programs and resources. Disseminated information and facilitated access to installation and El Paso area programs such as counseling services or support groups. Co-chaired the Garrison Commander’s Suicide Prevention Task Force (SPTF) and a committed member of the Community Health Promotion Council (CHPC). Responsible for providing Senior Leader Briefs (SLB) to newly assigned Command Teams and Senior Leaders within Fort Bliss command. Provided Department of Army Civilians and Soldiers with annual unit refresher trainings as required and upon request for internal and external training. Provided Command team with sound recommendations and contributed to the program mission accomplishment by observing effectiveness of implementation of training goals and priorities, overcoming obstacles, and resolving problems in order to increase program productivity. On an annual basis, would bring in a Department of the Army IMCOM team to certify over 100 Soldiers and Department of Army Civilians in becoming Ask, Care and Escort (ACE) instructors for military units and civilian departments for suicide prevention and awareness trainings per AR 600-63 (Health Promotion). Certified as an ACE trainer and a Master Resiliency Trainer (MRT).
Serco June 2009 – June 2011
Suicide Prevention Program Manager (SPPM) Analyst III El Paso, TX
40 Hour Work Week
Served as the Fort Bliss Suicide Prevention Program Manager (SPPM). As lead administrator of the program, fully engages in synchronizing all aspects of health promotion, risk reduction and other substance abuse program components with this critical Army initiative. Implemented and coordinated the overall installation-wide suicide prevention effort. Worked in conjunction with the installation Community Health Promotion Council (CHPC) and other agencies such as Command Surgeon Cell to ensure that suicide prevention activities are carried out in compliance with AR 600-63, DoD, DA, HQ IMCOM and installation wide policy, goals, and objectives. SPPM co-chairs the Suicide Prevention Task Force (SPTF). As the presiding officer, served as installation POC for suicide prevention. I was the local subject matter expert on Army policy/procedures related to Suicide Prevention. Generates agendas, set meeting dates, notifies participants, and records and distributes minutes of all meetings related to suicide prevention. Reviewed suicide prevention data and analysis with commanders and staffs and coordinates appropriate prevention and intervention efforts. Informed or advised commanders or major subordinates of program information and suicide prevention training requirements. Submitted monthly reports in accordance with IMCOM Headquarters guidance. Demonstrated solid communication skills, is a flexible team player and takes initiative to meet task deliverables in a timely manner. Displayed initiative through creative and proactive strategic vision in the integration of suicide prevention programs in resiliency-building endeavors on post. Selected approaches for reviewing, solving, developing and independently solving complex problems. Tracks the training of all personnel certified in the DCS, G-1 approved Suicide Intervention Skills Training and ACE training for the installation. Coordinated with internal and external organizations to share information, trends, best practices, and lessons learned. Administered suicide prevention program for both military and civilian members with a goal to reduce suicides. SPPM was instrumental in the research development of the Suicide Prevention Action Plan that is embedded in the CHPC and SPTF. Worked closely with ASAP Manager and Garrison Commander in the editing of the SPTF "Toolbox for Life" suicide prevention newsletter. Researched, developed, conducted and evaluated effectiveness of the education/training programs in accordance with DOD, DA, or other guidelines. Applied practical knowledge and experience of Sexual Harassment, Sexual Assault, Domestic Violence and Suicide Prevention to train staff and other attendees on how to deal with cases in terms of problem recognition, recognition, referral services, reporting procedures as well as interpretation of course material to reach and motivate audience to seek help per Department of Army’s motto that “Seeking Help is a Strength”.
Army Community Service June 2008 – June 2009
Family Advocacy Program Specialist El Paso, Texas
40 Hour Work Week
Developed education materials and implemented (up-to-date relevant information) for Active-Duty Soldiers, Family Members, and all ID card holders about spouse maltreatment, intimate partner violence, child maltreatment, dating violence-adults and teens. Mandatory Domestic Violence Awareness Trainings as per AR 608-18 to all units in accordance with DOD, DA, and Command policies and guidelines. Specialized FAP technical knowledge and technical guidance provided. As a Family Advocacy Program Specialist, served under the general supervision of the Family Advocacy Program (FAP) manager in the Directorate of Morale, Welfare, and Recreation (DMWR), Army Community Services (ACS) Division at Fort Bliss. Provided and presented specialized FAP knowledge and technical guidance to the MWR, ACS, staff and major subordinate commands in program development, implementation, management, and evaluation as per AR 608-18. Instrumental in the planning and organization of the Annual Month of the Military Child, Child Abuse and Sexual Assault (MCCASA) 2-Mile Walk. I Attended National/DoD/Local Domestic Violence Prevention and Awareness Conferences to further professional knowledge and education. I have stayed current on latest research findings. Developed articles for the installation newspaper and marketed programs through available resources, both on and off post. I always exercise substantial coordination and integration of a number of major work assignments and projects. I have prepared annual, monthly, and special reports to indicate results of planning and program accomplishments. Designed, prepared and used appropriate instructional aids such as computer based material and devices, flip charts, slides, etc., to execute and enhance training outcomes, and executed training by using handbooks, study guides, tests and other relevant materials. Experience in conducting education and awareness briefings for small and large groups (military and civilian). Conducted Sexual Assault Awareness and Response briefings to U.S. Army Reserve units (Bldg. 2445) in the absence of the Sexual Assault Response Coordinator as needed. Arranged meetings, conferences and events. Experience in prevention strategies and the culture of this organization.
Texas Cooperative Extension August 2005- June 2008 Extension Agent- Domestic Violence Troop Educator El Paso, Texas
40 Hour Work Week
Served as a Family Advocacy Program staff member (DV Educator) under the general supervision of the Family Advocacy Program (FAP) manager in the Directorate of Morale, Welfare, and Recreation (DMWR), Army Community Services (ACS) Division at Fort Bliss. Provided and presented specialized FAP knowledge and technical guidance to the MWR, ACS, staff and major subordinate commands in program development, implementation, management, and evaluation as per AR 608-18. Effective and creative methods used for subject delivery. Primary responsibility was to provide leadership in educational programs and activities for military personnel on the dynamics of family violence, the seriousness of child and spouse abuse, its causes, effects, corrective and rehabilitative resources-how to report it, availability of treatment services, and the Army policies regarding family violence. Independently provide educational programming, planning, development and publicizing of information on child abuse and spouse maltreatment. Flexibility to plan, develop, execute, evaluate and/or modify a training program to meet the ever-changing needs of our military community. Planned and coordinated a broad command education and awareness program as per AR 608-18. Evaluated the effectiveness of programs, information, and instruction through the use of classroom evaluations. Prepared annual, monthly, and special reports to indicate results of planning and program accomplishments. Responsible for briefing Fort Bliss, TX Soldiers on Domestic Violence Awareness Training AR 608-18 as per the Department of Defense. Over 10,000 Soldiers have been presented with an overview of FAP as well as the mandatory Domestic Violence Awareness Training that is required for all troops.
Webster University- Graduate School June 2006 - June 2008
Maters in Guidance and Counseling Fort Bliss, TX
Internship January 2008 – April 2008
Emergency Shelter-Center Against Family Violence (CAFV) El Paso, TX
Park University June 1996 - June 2004
Bachelor’s degree in social psychology Fort Bliss, Texas
Park University June 1996 – June 2003 associate degree Social Psychology Fort Bliss, Texas