Customer Service Quality Assurance
Resume:
Denise Calvillo
Manvel, TX *****
************@*****.***
Work Experience
Cashier/Customer Service
Heb Grocery-Pearland, TX
November 2021 to April 2025
Worked directly with customers, as a cashier and in customer service. Working to make sure our customer's needs were met. I've worked with other departments in Produce Dept, GM Dept(General Merchandising), Floral Dept and Cooking Connections. Working with others, trouble shooting, always learning is something that I look forward to. Meeting new people and a fast passed environment is a fun place to be with
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
• Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
• Collaborated with cross-functional teams to resolve complex customer issues and escalations Picker/Packer
Amazon Flex-Houston, TX
May 2021 to September 2021
Worked picking orders that customer put in, putting the groceries and other goods in their packages to be taken to their designated temperature zones. Stocking shelves and bringing in the inbound products to be distributed to their zoned area also needed to be done every day.
• Efficiently picked and packed customer orders according to established guidelines and procedures
• Utilized handheld scanners to track inventory movement and ensure proper stock rotation
• Performed quality checks on products to ensure they met company standards before packaging for shipment
• Implemented time-saving strategies that reduced average pick-and-pack time by XX% Line Assembler
Alcon Manufacture-Houston, TX
September 2020 to May 2021
Worked in the consumables division assembling medical devices for glaucoma, cataracts and various eye conditions. All areas had to be sanitized and workers wore sterile gear to maintain an-all clean area and products were sterilized for no risk of contamination. All parts are inspected for defects and debris. Everything had to be surgically ready and ready for packaging. Quotas are set for the whole floor and every pod group had to make a certain number of devices. At the end of the shift every group has to turn in their number for the number of devices made.
• Assembled components and subassemblies according to blueprints, diagrams, and work instructions
• Inspected finished products for quality assurance, ensuring adherence to specifications
• Collaborated with team members to meet production goals and deadlines
• Maintained a clean and organized work area, promoting safety and efficiency Assembler/ Molding Inspector
Alcon Manufacture-Houston, TX
March 2019 to April 2020
When I first joined the company, I worked as an assembler. We use parts made in our molding department to make vision surgical supplies for cataracts, glaucoma, and other various eye conditions. All areas had to be sanitized before, during, and after our shift. Parts needed to be inspected for debris and defects. I did this for the first two and a half months before being transferred to the molding department. Transfer to the molding department required quick inspections for debris and defects while the molded parts where being packed and moved to a holding area. To be sorted and counted. A few months later I was able to go through training and become a molding Inspector. Machines had to be temperature checked and parts inspected. Everything had to be checked and paperwork filled out and parts set aside to be evaluated and measured. At the end of the shift final counts have to be taken in, all the inspections also need to be turned in and all the paperwork given to the line lead to count and turn in.
• Assembled components and subassemblies according to blueprints, diagrams, and work instructions
• Inspected finished products for quality assurance, ensuring adherence to specifications
• Collaborated with team members to meet production goals and deadlines
• Maintained a clean and organized work area, promoting safety and efficiency
• Collaborated with engineering team to identify and resolve any non-conformities or deviations from specifications
• Maintained a clean and organized work area, adhering to safety protocols at all times
• Performed root cause analysis on non-conforming parts, implementing corrective actions as necessary Office Assistant/ Personal Assistant
Reighning Glory Church-Sugar Land, TX
May 2006 to December 2006
I was an assistant to the head secretary in the office and I assisted with anything that was needed. I manned the phones, made appointments and maintained the office appearances. I also became a personal assistant the the church pastor. I assisted in making her appointments and manning her personal office and her residence.
• Managed and maintained office supplies inventory, ensuring the availability of necessary materials for daily operations
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives
• Prepared and distributed correspondence, memos, reports, and presentations as requested by management
• Responded to inquiries from clients, vendors, and employees promptly and professionally
• Managed incoming calls on a multi-line phone system; screened calls and directed them to appropriate personnel
• Distributed incoming mail and packages to appropriate departments or individuals in a timely manner Retail Sales Associate
Auchan Hypermarket-Houston, TX
May 1998 to June 1998
I worked the ladies, men's and children's department and changing room. It was always fast paced. I enjoyed working there since I love talking to people and helping out. I worked the floor by cleaning and maintaining everything in order, restocked whenever it was needed, helped people I to the fitting room and what ever their needs where.
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and customer engagement
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
• Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
Education
High school or equivalent
Alvin High School-Alvin, TX
August 1993 to May 1997
Skills
• fast learner
• Manufacturing
• Assembly
• Packaging
• Quality Inspection
• Retail Sales
• Order Picking
• Shipping & Receiving
• Quality Assurance
• Customer service
• Cash register
• Cash handling
• Phone etiquette
• Sales
• Product demos
• Stocking
Certifications and Licenses
CDL A
July 2023 to August 2026
Commercial Driver License Class A, able to drive various kinds of trucks Additional Information
I am always willing to learn to excel myself and go beyond what is needed of me.
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