Data Entry Customer Service

NAOMI OBEBEDUO

346-***-**** *************@*****.*** Katy, TX 77493

Summary

Highly motivated and detail-oriented professional with 3+ years of experience in high- volume customer service, administrative support, and precise data management. Proven ability to efficiently handle phone calls, emails, and correspondence, perform accurate data validation and entry, and manage operational workflows. Eager to leverage strong organizational, technical, and communication skills to excel in an Access Control support role, contributing to seamless operations and effective client community management. Committed to maintaining accurate records, supporting team objectives, and handling special projects with precision.

Skills

• Access Control & Client Support: Answering Phone Calls & Emails, Managing Correspondence, Client Community Support, Issue Resolution, General Office Support, Special Project Assistance.

• Data Management & Validation: Accurate Data Entry, Database Programming Support, Information Validation, Maintaining Filing Systems, Record Keeping.

• Administrative Operations: Workflow Management, Office Directory Maintenance, Supply Management, Copying, Filing, Mailing, Clerical Tasks.

• Communication & Collaboration: Exceptional Verbal/Written Communication, Professional Correspondence, Active Listening, Team Collaboration, Assisting Community Managers, Problem-Solving.

• Technical Proficiency: Computer Literacy, Database Interaction, CRM Systems, Data Tracking, Office Software (e.g., Microsoft Applications), Remote Tools.

• Organizational & Efficiency: Workflow Management, Prioritization, Schedule Adherence, Punctuality, Attention to Detail, Accountability, Critical Thinking. Experience

Customer Service Representative TurboTax March 2024 – April 2025

• Managed high volumes of incoming phone calls, emails, and digital correspondence, ensuring accurate information delivery and timely issue resolution for complex client inquiries.

• Performed precise data validation and entry into systems, confirming accuracy of programmed information and maintaining high data integrity.

• Provided comprehensive support by troubleshooting software issues and guiding clients through processes, demonstrating strong problem-solving and platform understanding.

• Contributed to operational efficiency by adhering to strict workflows and maintaining a high level of professionalism in all interactions. Customer Service Representative RESULTCX, Katy, Texas January 2022 – January 2024

• Managed high volumes of incoming customer inquiries via phone and other channels, focusing on efficient correspondence and problem resolution.

• Processed customer transactions and managed related data accurately, demonstrating meticulous attention to detail in data validation and entry.

• Performed general office support duties, including maintaining organized records and assisting with various administrative tasks to ensure smooth operations.

• Served as a knowledgeable resource, adeptly handling inquiries and assisting clients, showcasing strong communication and interpersonal skills.

• Contributed to team workflow management and overall operational efficiency through consistent performance and accountability. Education

Bachelor of Science (B.S.) in Business Administration University of Benin, Edo State, Nigeria December 2020

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