Home Care Case Manager

TEA MUSAJ

***.*******@*****.*** Winthrop, MA ****2

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Critical thinking and problem solving Professionalism and strong work ethic Oral and written communications skills Time Management Organization PPE Use Calm Under Pressure Multitasking Attention to Detail SOP guidelines VEEVA Chromatography CGMP Standardization Sample preparation LabX Set up daily equipment Troubleshooting Human cells handling Documentation Batch records Handling Hazards Handling LIMS EXPERIENCE

CASE MANAGER, Boston, MA

Boston Senior Home Care, June 2024-Present

Case Managers conduct home visits in the Greater Boston area to assess and evaluate elder's eligibility for the State Home Care Program as well as other community resources. Following the development and implementation of the client's initial care plan, Case Managers monitor their assigned client caseload through home visits and telephone contact. Case Managers work collaboratively with informal and formal supports, vendors and other community agencies.

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SCIENTIFIC ASSOCIATE, Lexington, MA

Takeda Pharmaceuticals, May 2022-November 2023

• Cell isolation of separating individual living cell from a tissue

• Purification processes, sterile filtration, chromatography, sterile sampling, ultrafiltration, process development

• DNA extraction, plasmid preparation, DNA quantification, detection and quantification of RNA

• Operate production equipment according to SOPs for producing clinical and commercial products Perform cGMP manufacturing operations using Standard Operating Procedures (SOP), Batch Records and Form Preps

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• Troubleshoot and resolve basic process related issues

• Recognize and escalate deviation

• Implement important routine activities to support production

• Perform Batch Record, Logbook and Form Prep requests

• Enter data in the Laboratory Information Management System (LIMS), MODA and other operations

• Review GMP documentation

• Sample preparation and testing

PATIENT CARE COORDINATOR, US

Mass General Hospital, February 2022-May 2022

• Worked with patients and families to develop future plans and discuss care actions

• Worked closely with patients to deliver excellent and direct individualized patient care

• Make outbound and follow-up calls to potential and existing patients to schedule appointments

• Obtain potential referrals

Perform data entry and appointment scheduling using company protocols and internal scheduling database software

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• Manage office supply inventory to ensure the clinic is well-stocked and patient-ready

• Work directly with patients to collect all necessary insurance documentation

• Stay informed about current HIPAA laws and ensure compliance PHARMACY TECHNICIAN, US

Walgreens, October 2018-April 2021

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists

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Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments

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• Liaised with other pharmacies to eliminate issues related to product expiration

• Ensure all medication needs and regulatory compliance standards are met for our patients Able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations

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CUSTOMER SERVICE REPRESENTATIVE, Boston, MA

Swissport USA, May 2017-September 2018

• Handled customer inquiries and suggestions courteously and professionally

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Answered constant flow of customer calls with minimal wait times

• Answered customer telephone calls promptly to avoid on-hold wait times

• Offered advice and assistance to customers, paying attention to special needs or wants

• Responded to customer requests for products, services, and company information EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE IN PHARMACEUTICAL SCIENCES, Boston, MA

MCPHS University

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA, Brighton, MA Brighton High School, US

CERTIFICATIONS

• Pharmacy Technician

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