Real Estate Customer Service

Summary

Dedicated professional with demonstrated strengths in interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in all environments to drive the attainment of collective goals.

Experience

JohnHart Real Estate La Crescenta, CA

Real Estate Agent 06/2023 - Present

Negotiated contracts as skilled representative for either side, obtaining favorable terms for clients and smoothing process. Skillfully managed sales processes from listing and marketing through final closings. Accommodated customers' schedules by remaining open to showings properties at any reasonable hour. Obtained maximum sales prices with savvy sales and negotiation tactics. Elevated client satisfaction by pioneering innovative marketing strategies for property listings. Enhanced property visibility with targeted digital marketing, boosting viewing appointments. Fostered strong relationships with mortgage brokers to streamline client financing options. Christian Brothers Heating & Air Conditioning Mira Loma, CA Bid Coordinator/ Junior Estimator 05/2017 - 08/2019 Updated bid management tools with relevant data to track progress and improve processes. Conducted market research to identify potential clients and projects. Ensured strict adherence to company policies and procedures throughout bid process. Analyzed client requirements and prepared comprehensive bid proposals. Presented bid proposals to senior management for review and approval. Established relationships with key suppliers necessary for preparing effective bids. Maintain accurate records of all bids, including wins, losses, and feedback received from clients or prospects. Heroes & Legends Lake Forest, CA

Assistant Manager 02/2016 - 06/2019

Delegated tasks to appropriate staff members for optimum productivity. Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Provided performance and motivational feedback to employees. Maintained operational performance with skillful execution of opening and closing procedures. Upheld brand image by maintaining branch cleanliness, approachability and service. Coordinated employee schedules to provide adequate staff coverage. Enhanced operational efficiency by meticulously organizing stock and resources. Quiet Cannon Country Club Montebello, CA

Operations Manager 02/2017 - 03/2019

Collaborated with senior management in formulating strategic plans for business growth. Evaluated new technologies or systems that could potentially enhance overall operational effectiveness. Facilitated cross-functional teamwork to drive continuous improvement initiatives across organization. Implemented quality control measures to minimize errors and enhance customer satisfaction. Mentored junior staff members by providing guidance on best practices in operations management. Coordinated with other departments to streamline processes and achieve company objectives. Developed and implemented operational policies and procedures to improve efficiency. Skills

Client scheduling Relationship building, Marketing strategy Property Sales, Contract negotiation Customer Service, Networking Time management, Conflict resolution Lead Follow up Education

Brittany Couillard

909-***-**** **********@**********.*** Rancho Cucamonga, CA California State University of Long Beach Long Beach Communication Studies 05/2016

Bachelor of Arts

Mount San Antonio Community College Walnut

Communications and Kinesiology 05/2012

Associate of Arts and Dean's List

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