Medical Assistant Patient Care
Resume:
Jessica Castillo
Medical assistant
Houston, TX *7089
******************@*****.***
Professional Summary
Motivated, Dependable Medical Assistant, committed to patient care, with outstanding clerical and communication skills. Eager to secure a professional position in the Medical Healthcare Field where I can utilize my skills as well as further my knowledge, experience, and potential growth for advancement. Authorized to work in the US for any employer
Work Experience
Medical Assistant
UTMB-Galveston Campus-Houston, TX
October 2024 to April 2025
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Responded quickly during emergencies or urgent situations within the clinic setting
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions
• Assisted with administrative tasks such as filing documents or processing paperwork
• Aided in training new medical assistants on office protocols and clinical procedures
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Contributed to a positive work environment through effective communication with colleagues
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
Medical Assistant
Affinity Urgent Care-Houston, TX
November 2022 to January 2024
• Greet patients in waiting area, assure patient flow runs smoothly and efficiently, escort patients to discharge counter.
• Obtain patient history; assess/triage patient, measure vital signs, and record information in medical record/EMR.
• Explain treatment procedures and prepare patient and exam room for examination.
• Carry out Standing Orders as applicable prior to patient being seen by the provider according to written protocol.
• Clean and sterilize instruments and equipment after use.
• Administer injections, medications, eye and ear irrigations., dress/bandage wound and incisions, start/ monitor IV, draw blood according to written order, and assist provider with any procedures.
• Perform diagnostic tests including eye exams, electrocardiograph, cardiac monitor, oxygen equipment, pulse ox, peak flow and inhalation treatment equipment.
• Perform CLIA-waived lab tests, draw blood and collect, label and process specimens for reference lab according to physician orders.
• Perform both DOT, Non-DOT urine drug screens, BAT and Hair Drug Testing, using proper chain of custody; ensure preparation for pick-up and shipment to appropriate laboratory.
• Perform dosage calculations for administering medications.
• Remove sutures/staples and change sterile and non-sterile dressings.
• Complete medical record to include medical services rendered, test results, and supplies used.
• Perform patient call backs, arrange referrals and testing, and schedule follow-up appointments.
• Ensure all patient and patient related telephone calls are documented in the medical record/EMR.
• Restock examination rooms with adequate supplies.
• Cleans examination room after patient visit.
• Monitor disposable inventory and notifies appropriate persons of supplies and pharmaceuticals needed
• Monitor medication expiration dates.
• Perform quality checks on medical equipment including CLIA waived controls.
• Demonstrate ongoing competency and proficiency in clinical job requirements.
• Assist registration staff and perform additional clerical duties as necessary.
• Assist with the orientation of new personnel.
• Participate in professional development activities and maintain professional affiliations.
• Attend staff meetings as scheduled.
• Maintain strictest confidentiality.
• Other duties as assigned.
Patient Access Center Greeter
UT Health UT Physician-Houston, TX
February 2020 to February 2022
• Provide assistance by greeting and assisting patients, their families, and visitors entering the facility with a positive and helpful attitude
• Update physician rosters
• Responsible for answering questions, providing information, and directing people to the area needed
• Use job resources to aid in wayfinding information for patients
• Assists the patients/visitors to the assigned patient care area, and transport patients into or out of wheelchairs as assigned
• Support different departments in the facility as assigned
• Facilitate family visitation by communicating with nursing staff as needed
• Epic and GE system
Education
Medical assistant in Certified Medical Assistant
MedGarza Medical Institute-Houston, TX
September 2021 to January 2022
Diploma
Pearland High School
2004
Skills
• Appointment Setting
• Clerical Experience
• EKG’s (4 years)
• Medical Scheduling
• Describing prescriptions
• Medical records maintenance
• Epic
• Research Skills
• basic lab tests
• Room preparation and equipment sterilization
• EMR Systems (4 years)
• Allscripts/ GE Centricity proficient (2 years)
• Vital signs (4 years)
• WMP 35
• Medical Office Experience
• Outlook
• Coding charts Interpretation
• Triage
• phlebotomy
• Patients’ education and answering questions
• Excel
• Medical Terminology
• EKG (4 years)
• Injections
• Venipuncture (4 years)
• Vitals and blood pressure (4 years)
• Medication administration
• File organization
• Patient Care
• Communication skills
• HIPAA
• eClinicalWorks
• E-clinical software (Less than 1 year)
• MS Word
• Pediatrics (4 years)
• Collection and documentation of patient information (4 years)
• Phone Etiquette
Certifications and Licenses
RMA
BLS Certification
January 2024 to January 2026
NRCMA
CPR Certification
Certified Medical Assistant
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