Customer Service Data Entry

JUN MAGSISI

+** ******** **********@*****.*** Forney, Texas 75126

PROFESSIONAL SUMMARY

Adept at managing inventory and dispatch operations, my tenure at AUTOZONE INC. and Atosausa.inc. honed my proficiency in MS Excel and conflict resolution. Leveraging a blend of technical troubleshooting and customer service excellence, I've consistently enhanced operational efficiency and client satisfaction. My ability to quickly master operational support systems and my problem-solving prowess underscore my professional agility. Dynamic professional with a proven track record of success. Adept at qualifying leads, building relationships, and negotiating contracts. Highly knowledgeable in residential real estate and housing market trends. Committed to providing excellent customer service and achieving outstanding results. SKILLS

Ability to quickly learn new operational support data systems Proficient in MS Excel and Internet applications Licensed operator of various industrial equipment Computer hardware troubleshooting Make ready of housing units Carpentry Painting Millworks Plumbing Electrical Working knowledge of HVAC Customer service and care Positive attitude Problem-solving skills Clear communication Problem-solving Critical thinking Organizational skills Call management Conflict resolution Professional networking Recordkeeping proficiency Report generation Contract negotiation Policy cancellation Multitasking Abilities Multitasking Time management abilities Problem-solving aptitude

EXPERIENCE

INHOUSE DISPATCHER, Rockwall, Texas

Atosausa.inc., November 2019-December 2024

• Excelled in multitasking to manage a high call volume with professionalism and efficiency.

• Proficiently used computer systems for data entry, tracking, and managing of driver information.

• Responded quickly to emergency situations involving drivers or vehicles.

• Efficiently handled all incoming calls from customers inquiring about services or shipment status.

• Assigned loads to drivers based on designated routes and driver location.

• Maintained accurate records of dispatches, pickups, and deliveries.

• Provided timely updates on order status and delivery times to customers and drivers.

• Monitored GPS systems for real-time tracking of vehicles during transit.

• Managed data entry and documentation for deliveries.

• Prepared, updated and dispensed daily route schedule.

• Monitored routes and locations to verify timely services and accurate information.

• Assisted in training new staff members on dispatcher duties and responsibilities.

• Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors.

• Employed sound judgment when making decisions related to dispatch operations.

• Handled conflict resolutions and mediation between drivers and management.

• Performed troubleshooting to resolve technical issues related to dispatch equipment or software programs.

• Processed invoices for payment after verifying accuracy of driver's logs.

• Selected safest and fastest routes to driver locations with available locator aids.

• Demonstrated strong problem solving skills in resolving customer inquiries and complaints.

• Dispatched workers and crews to assigned locations.

• Maintained files of work and services performed.

• Managed the dispatch of field personnel to various locations in an organized and timely manner.

• Conferred with customers or supervising personnel to address and resolve issues.

• Tracked shipments from origin to destination using automated software systems.

• Determined personnel and equipment requirements and generated work orders to facilitate dispatch. INVENTORY AGENT, DISTRIBUTION CENTER, Terrell, Texas AUTOZONE INC., June 2004-October 2019

Performs the following variety of functions to efficiently manage inventory processed through AutoZone's Southwest Region distribution center

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• Inbound: Receiving shipment of items and stowing them into slots for outbound team to pull for delivery to stores

• Scheduling: Assigns all purchase orders to be processed by three 3 shifts 24-7 Storage and Inventory: Optimize utilization of space in all bays by managing all slot turns for Inbound and Outbound shipment, preparing reports for Roll-Out merchandise to be delivered to all Southwest region stores; maintaining cycle counts of all merchandise in the building; reporting no forward picking slot merchandise that needs to be slotted in the building and all misshipped merchandise; reconciling inventory of slots ready for picking as well as reserves in the distribution center; plotting the allocation of slots for all merchandise that have been scheduled to arrive within 360 days

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• Computer support: Delivers computer and technical support to Outbound and Inbound personnel

• Started employment with AutoZone in October 2005 as Order Puller

• After 6 months, was promoted to Quality Control

• In 2008, was promoted to Inventory Control agent

• In 2017, transferred as inbound associate, which is the role currently held

• Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.

• Provided excellent customer service, demonstrating strong communication and interpersonal skills.

• Built positive relationships with customers through consistent follow-up communications.

• Trained new agents on company policies, procedures, systems and processes.

• Successfully handled escalated calls with patience and understanding.

• Cultivated and maintained strong relationships with clients and colleagues to promote customer loyalty.

• Attended team meetings regularly to discuss challenges faced by department.

• Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes.

• Processed orders, returns, and exchanges according to company policies and procedures.

• Demonstrated empathy and patience when interacting with customers to build rapport and trust.

• Conducted outbound calls to existing customers for sales and retention purposes.

• Escalated complex issues to higher-level support for swift resolution.

• Managed incoming calls, emails, and chats to address customer needs and concerns.

• Collaborated with team members to achieve sales targets and performance goals.

• Provided product recommendations and upsell opportunities to maximize sales revenue.

• Participated in ongoing training and development to enhance product knowledge and customer service skills. DRIVER- PARTNER, DFW, Texas

UBER, October 2014-August 2015

• Pick up UBER customers and take them to destination

• Maintained clean driving record and obeyed traffic laws and regulations.

• Provided excellent customer service throughout delivery process.

• Maintained a clean driving record with no violations or citations on file.

• Developed strong relationships with customers by providing courteous service.

• Completed daily routes in accordance with customer delivery expectations.

• Cleaned vehicle seats and storage areas to maintain professional, organized appearance.

• Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.

• Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.

• Ensured cargo was secured properly before beginning each route.

• Reported any incidents or accidents to the appropriate authorities immediately.

• Loaded and unloaded cargo in accordance with safety protocols.

• Drove safely through bad weather and traffic and maintained clean driving record.

• Helped elderly and disabled passengers safely enter and exit vehicle.

• Promoted vehicle longevity by replenishing fluids and replacing worn tires.

• Collected passenger fares and handled delivery transactions. PLUMBING AND ELECTRICAL SALES ASSOCIATE, Terrell, Texas HOME DEPOT STORE, January 2005-September 2006

• Floor sales associate assigned in plumbing and electrical departments

• Ensured compliance with all local laws governing the sale of electrical equipment within designated region. Developed strong knowledge of electrical components, wiring diagrams and schematics to effectively troubleshoot customer inquiries.

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• Implemented effective training processes for new employees on electrical sales operations procedures.

• Demonstrated excellent customer service skills by providing timely solutions to customer issues.

• Managed inventory levels by ordering additional stock when necessary or returning excess items back to suppliers. Provided technical support for customers regarding installation, operation, maintenance, and repair of electrical systems.

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• Cultivated relationships with existing clients through regular communication and follow-up activities. PLUMBING AND ELECTRICAL SALES ASSOCIATE, Terrell, Texas HOME DEPOT STORE, December 2002-June 2004

• Floor sales associate assigned in plumbing and electrical departments

• Collaborated with marketing team to create promotional materials that accurately represented company offerings. Developed strong knowledge of electrical components, wiring diagrams and schematics to effectively troubleshoot customer inquiries.

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• Ensured compliance with all local laws governing the sale of electrical equipment within designated region.

• Identified areas of improvement within the sales process in order to increase efficiency and productivity.

• Processed customer transactions efficiently using point-of-sale systems.

• Demonstrated excellent customer service skills by providing timely solutions to customer issues.

• Managed inventory levels by ordering additional stock when necessary or returning excess items back to suppliers.

• Greeted customers and ascertained what each customer wanted and needed.

• Answered questions regarding store and merchandise.

• Cleaned shelves, counters, and tables.

• Inventoried stock and requisitioned new inventory.

• Estimated quantity and cost of merchandise required to complete customers' projects. INDEPENDENT CONTRACTOR, US

INDEPENDENT Remodeling Contractor aka OMNI REMODELING, January 1999-January 2005 As an independent contractor, made ready residential and commercial properties purchased by REO investment companies, namely Partners Enterprise L.P

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• And Prospera Companies, Inc

Most of these projects were in DFW area but also completed housing projects in Houston, TX; Santa Rosa, CA; San Diego, CA; and Atlanta, GA for the above REO companies

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Developed comprehensive plans to ensure successful project completion, utilizing problem solving and critical thinking abilities.

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• Provided technical support to clients via phone and email, displaying excellent communication skills.

• Applied software knowledge to efficiently work with client data.

• Negotiated contracts with vendors for materials or services needed for projects, highlighting negotiation acumen.

• Broke down strategic problems and analyzed data to provide insights and recommendations.

• Adapted quickly to new environments and challenges.

• Canceled orders based on customer requests, inventory or delivery problems.

• Prepared reports to summarize operational results and financial performance.

• Conducted and oversaw contingency plan integration and operations.

• Developed emergency management plans for recovery decision-making and communications. FINISH CARPENTER, US

TRADESMEN INTERNATIONAL, January 2003-January 2005

• Projects included construction of a school in Garland; a 300-unit luxury condo and housing; a 50,000 sq

• Ft

• Warehouse completed within deadline despite of material delays, architectural design

• Proficiently operated a wide range of power tools such as miter saws, table saws and biscuit joiners with ease.

• Installed and finished crown molding, baseboards, window casings, and door frames with precision accuracy.

• Maintained safe working environment by following all safety protocols while operating power tools and equipment.

• Created detailed cost estimates for each job assigned taking into account labor costs and material expenses.

• Accurately measured out spaces required for installing new furniture pieces based on provided measurements.

• Expertly installed countertops made from various materials including laminate, granite, marble or wood.

• Assessed job sites to determine material needs and developed detailed project plans accordingly.

• Cut openings for electrical outlets and fixtures into walls and floors prior to finishing work.

• Selected and ordered required materials in alignment with job specifications.

• Prepared cost estimates for clients and employers.

• Removed damaged and defective parts and sections of structures and repair and replaced, using hand tools.

• Followed established safety rules and regulations and maintained safe and clean environment.

• Coordinated workflows and delegated tasks to optimize resources.

• Erected scaffolding and ladders for assembling structures above ground level. Filled cracks and other defects in plaster and plasterboard and sand patch, used patching plaster, trowel, and sanding tool.

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• Applied shock-absorbing and sound-reduction materials to walls and ceilings. PLUMBING AND ELECTRICAL SPECIALIST, Rockwall, Texas LOWES STORE, July 2003-July 2004

• Floor sales specialist assigned in plumbing and electrical departments EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE IN CHEMISTRY Far Eastern University

REFERENCES

References available upon request

LANGUAGES

English

Fluent

• Spanish

Bilingual

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