Operations Manager Team Members

CHRISTINE DIAZ

*** ** **** ****, *********, FL **030

Phone: 786-***-**** Email: *********@*****.***

EXPERIENCE 2024 – Present

Senior Care Services

South Miami, FL

Home Health Aide (HHA)

Responsibilities include supporting patient by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals, snacks, running errands. Assisting patient by providing personal services, such as, bathing, dressing and grooming. 2019 – 2023

Total Care Restoration

Doral, FL

Operations Manager

Responsibilities included managing and delegating the start and completion of reconstruction projects, manage estimators, train and coach team members that produce reconstruction projects, communicate with customers frequently on the status of jobs, conduct annual, mid-year and 90-day performance reviews with all direct report team members, find, hire and train new team members, conduct weekly EOS meetings (traction methodology), assist in resource management with emergency services, create work orders for projects, schedule vendors and subcontractor for repairs to be completed, manage on on-site foreman on each project, order materials, approve purchase orders, work with account receivables on collections, review estimates as needed and align budgets with expectations, provide weekly updates on all active projects, provide constructive feedback, communicate and negotiate with insurance carriers and property owners, resolve conflicts with carriers, property owners, vendors and tradesmen, audit customer service complaints, manage and exceed budget expectations, monitor job sites for safety issues, quality and training opportunities, manage an Emergency Services Department, attend industry related trainings and industry association events, and weekly manager on call duties.

2017 – 2019

TOWER HILL INSURANCE GROUP

Gainesville, FL

Claims Examiner

Responsible for handling and managing 100-150 files caseload as a multi-line large loss adjuster; Evaluate and negotiate settlements with insureds, attorneys and public adjusters; Plan, recommend and set reserves accurately and in a timely manner, execute the investigation, valuation, disposition and settlement of claims; Properly assess the indemnity, achieve fair, equitable and timely claim dispositions; Accurately resolve coverage and compensability issues; Plan, organize and establish priorities, determine realistic completion dates; Use services of experts and Origin and Cause investigators appropriately; Develop advanced functional knowledge to appropriately interpret and apply insurance coverage; Recognize when to refer claims to Special Investigations Unit and/or Subrogation Unit; Identify fraud indicators and initiate investigation on assigned claims; keep current on industry activity and trends.

2016 – 2017

HERITAGE INSURANCE

Sunrise, FL

Claims Examiner

Responsible for handling and managing 80-100 file case load as a multi-line adjuster; Evaluate and negotiate settlements with insureds, attorneys and public adjusters; Plan, recommend and set reserves accurately and in a timely manner, execute the investigation, valuation, disposition and settlement of claims; Properly assess the indemnity, achieve fair, equitable and timely claim dispositions; Accurately resolve coverage and compensability issues; Plan, organize and establish priorities, determine realistic completion dates; Use services of experts and Origin and Cause investigators appropriately; Develop advanced functional knowledge to appropriately interpret and apply insurance coverage; Recognize when to refer claims to Special Investigations Unit and/or Subrogation Unit; Identify fraud indicators and initiate investigation on assigned claims; keep current on industry activity and trends.

2015 – 2016

PEOPLE’S TRUST INSURANCE COMPANY

Deerfield Beach, FL

Claims Examiner

Responsible for handling and managing 80-100 file case load as a multi-line adjuster; Evaluate and negotiate settlements with insureds, attorneys and public adjusters; Plan, recommend and set reserves accurately and in a timely manner, execute the investigation, valuation, disposition and settlement of claims; Properly assess the indemnity, achieve fair, equitable and timely claim dispositions; Accurately resolve coverage and compensability issues; Plan, organize and establish priorities, determine realistic completion dates; Use services of experts and Origin and Cause investigators appropriately; Develop advanced functional knowledge to appropriately interpret and apply insurance coverage; Recognize when to refer claims to Special Investigations Unit and/or Subrogation Unit; Identify fraud indicators and initiate investigation on assigned claims; keep current on industry activity and trends.

2011 – 2015 SOUTHERN

CLAIMS SOLUTIONS

Miami, FL

Field Adjuster

Evaluate claims from multiple carriers by conducting investigations, performing coverage analysis, damage assessments and cause and origin determination; work with insure and external business partners regarding the handling and/or disposition of claims and other issues; document all information that is relevant to a claim and prepare reports as arise; document all relevant information; update claims system to include documentation of all claim activities; keep current on industry activity and trends.

2007 – 2011 CITIZENS PROPERTY INSURANCE CORP.

Miami, FL

Senior Field Adjuster

Settle claims and manage structural losses to include: file action plans, diary management and control, agreements in scope/estimates, reserving, pending open inventory action plans and negotiations with in scope of authority, re-inspections and claims resolution, as well as report preparation for leadership; Evaluate claims by conducting investigations, performing coverage analysis, damage assessments and cause and origin determination; work with insured and external business partners regarding the handling and/or disposition of claims and other issues; work with subrogation, salvage and SIU regarding issues which may arise; document all information that is relevant to a claim and prepare reports as required; update the claims system to include documentation of all claim activities; train, mentor and guide less experienced staff on an as-needed basis; keep current on industry activity and trends; participate in catastrophe response as needed; represent the company at mediations, appraisals or legal proceedings as required; keep current on industry activity and trends.

2003 – 2007 UNITED

INSURANCE ADJUSTERS

Miami, FL

Public Adjuster

Owned and operated small adjusting company representing insureds with their claims against insurance carrier. Scoped and prepared estimates to submit to carriers; prepared file for claim investigation; perform coverage analysis; inspect damage with carrier adjuster; negotiate scope/estimate; met and maintained good working relationships with attorneys, engineers, plumbers, contractors and restoration companies to allow access and provided them with pertinent information of loss to assist in favorable results for insured. EDUCATION 2024

Heritage Educational Services

Miami, FL

Home Health Aide Certificate

2021

The Angel Palace Viza SRL Rescate Neonatal Corp

Miami, FL

Home Health Aide Certificate

2003

Miami-Dade College

Miami, FL

Accredited Claims Adjuster (ACA Designation)

1993 – 1995

New York University

New York, NY

Studies in Psychology and Business Management

QUALIFICATIONS Analytical Skills, Excellent Communication Skills, Conflict Resolution Training, Knowledge in HO3, HO4, HO6, HO8, DP1, DP2 and DP3 policies and endorsements, Xactimate, MSB/Integra Claims, Outlook, Microsoft Word, Word Perfect, Excel and Power Point, Dash and Salesforce

LANGUAGE Fluent in English and Spanish

REFERENCES Available upon request.

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