Technical Support Network Engineer

Alex Carvajal

Las Vegas, NV ***** • 305-***-**** • ****.********@****.***

LinkedIn: alexcarvajal

IT Support Engineer Systems Administrator

Results-driven IT professional with 18+ years of experience supporting enterprise systems, leading infrastructure projects, and delivering scalable IT solutions for businesses of all sizes. Adept in Windows and macOS support, cloud systems, endpoint management, and network security. Proven ability to resolve complex technical issues, improve operational efficiency, and support global teams in high-demand environments.

Proficient in:

Windows & macOS systems, Intune, JAMF, Okta, Microsoft Teams

CrowdStrike, Tanium, SCCM Console, Cisco AnyConnect/VPN, Exchange, AD, Office 365

Expert in desktop support, systems administration, and infrastructure operations

Technical Skills

Systems: Windows Server (2003–2019), Linux (Ubuntu), VMware, Active Directory, Office 365

Networking: Cisco routers/switches, VPN (Cisco/OpenVPN/AnyConnect), Firewalls, WAN/LAN

Tools: SCCM, JAMF, Tanium, Puppet, WSUS, Jira, Exchange Admin, SQL Server, CrowdStrike

Cloud & Security: BitLocker, Symantec AV, vSphere, Backup Exec, SSO/Okta, O365

Scripting: PowerShell, Bash, SQL

Professional Experience

AirCare – IT Manager

Las Vegas, NV Dec 2022 – Dec 2024

Directed all aspects of IT operations including servers, endpoints, security, and infrastructure upgrades.

Deployed and managed tools like CrowdStrike, Intune, Tanium, and SCCM to maintain endpoint security.

Handled user provisioning, policy enforcement, and group management through Active Directory and Okta.

Led desktop support initiatives and resolved escalated system issues across departments.

Maintained high proficiency with Windows, macOS, Intune, JAMF, Okta, and Microsoft Teams.

OpenBet / Scientific Games – IT Systems Analyst

Las Vegas, NV Dec 2016 – Dec 2022

Provided systems support and administration for US and Canadian operations.

Configured and managed SCCM Console, JAMF, Tanium, CrowdStrike, and Puppet.

Delivered advanced technical support for VPN, SSO, cloud authentication, and device management.

Supported Exchange Admin Center and oversaw 10,000+ managed devices and system accounts.

Maintained high proficiency with Windows, macOS, Intune, JAMF, Okta, and Microsoft Teams.

Mitsubishi Cement Corp. – IT Support Engineer

Henderson, NV Dec 2015 – Dec 2017

Delivered Level II/III IT support for multiple cement plants; implemented Cisco infrastructure and security.

Oversaw system backups, server configurations, network monitoring, and VPN integration.

Enhanced network efficiency through redesigns and implemented a proactive incident response plan.

Prince Law Firm – IT Systems/Network Admin

Miami, FL Jun 2011 – Oct 2014

Maintained core IT systems, including VMware, Active Directory, DNS, DHCP, and WSUS.

Deployed patches, managed user accounts, and maintained uptime across business-critical apps.

Delivered hands-on desktop support and managed enterprise apps on IIS, Apache, and Tomcat servers.

Education & Certifications

Bachelor of Science – Information Systems Cyber Security

ITT Technical Institute, Miami, FL – 2015

Associate of Science – Computer Networking Systems

ITT Technical Institute, Miami, FL – 2005

Certifications: A+, Network+, Security+, MCSA, Wireless Tech (3G, 4G, LTE, etc.)

Languages: English, Spanish (fluent)

Affiliations: Member, Information Systems Security Association

References: Available upon request

Contact this candidate