It Support Help Desk
Resume:
BRENT M. HANISZEWSKI
*****.***********@***.*** 630-***-**** San Antonio, USA 78253 http://linkedin.com/in/brenthaniszewski
Personal Summary
IT professional with extensive experience in systems administration and cross-functional communication at Empower AI. Achieved $200K in savings through operational improvements, showcasing a strong ability to enhance productivity. Demonstrate adaptability and a quick-learning ability, effectively applying new knowledge in diverse environments. Committed to continuous learning and successfully navigating change.
Areas of Expertise
Systems administration and communications security
Cryptography and COMSEC
Process development and analysis
Cross-functional communication
Information assurance and recovery procedures
Project and program management
Resource management and solutions
Business research and personnel training
Microsoft Windows Server 2008 and Office 365
SharePoint and Windows 11
LAN and WAN management
Dameware support and Windows 11
Experience
Empower AI Naval Station Guantanamo Bay, Cuba
Helpdesk Support Senior
07/2023 - 06/2025
Modeled customer service excellence for all Office of Military Commissions staff members.
Collaborated with a team of professionals to enhance productivity and resolve IT issues.
Planned and implemented key OMC IT initiatives.
Provided Help Desk support utilizing the ITIL ITSM model for efficient service delivery.
Handled IT support services, including First Call Resolution, and incident categorization.
Supported operations and maintenance for NIPR, SIPR, and JWICS desktop systems.
Created tailored, stand-alone images for laptops based on team job functions.
Managed computers and user accounts using the Active Roles Web Interface.
321st Civil Affairs Brigade San Antonio, TX
Information Systems Supervisor
07/2018 - 05/2023
Directed IT support for Brigade Headquarters and five subordinate units across Texas.
Coordinated technical assistance for installation, systems analysis, maintenance, and patch management.
Assessed computer hardware and network issues, implementing troubleshooting techniques for remediation.
Managed tactical servers, virtual ESXi environments, network devices, and Army Battle Command Systems.
Maintained Risk Management Framework compliance for automation equipment valued at over $500K.
Oversaw cybersecurity measures within local network infrastructure and performed firmware upgrades.
Collaborated with higher headquarters to develop TEMPEST drawings and plans for local SCIF.
Planned IT inventory and deployments for Civil Affairs Soldiers supporting humanitarian efforts in Central America.
Northeast Army Reserve Intelligence Command Fort Dix, NJ
Information Technical Supervisor
03/2014 - 06/2018
Partnered with global contingency deployment missions to plan, advise, coordinate, and provide technical assistance for installation and operations.
Spearheaded operational improvements, achieving $200K in savings while enhancing profit margins as Senior Administrator for four U.S. regions.
Served as COMSEC Manager, collaborating with JWICS and SIPRNET to load and configure keys for KG-175.
Worked with Air Force COMSEC to receive and dispose of keys; conducted monthly inventories and inspections.
Coordinated deployment of HBSS tools on SIPR and JWICS laptops to enhance host-level protection.
Provided configuration management and unit-level maintenance for multi-user information processing systems.
Maintained accountability and serviceability of automation equipment valued at over $800K.
Operated tactical servers and Army Battle Command Systems while ensuring user access and security.
100th Training Division Fort Knox, KY
Software Analyst
07/2011 - 02/2014
Led information systems management for Division G6, coordinating multi-user systems across continental United States.
Provided technical guidance to command and staff on operations, maintenance, and logistical support of information systems.
Streamlined migration of over 1,000 Division users from Windows 4.5 to 4.6, maintaining productivity and security.
Managed procedures and business processes, ensuring effective communication with relevant stakeholders.
Oversaw computer life cycle in five regions, managing over 1,500 new laptops.
United States Army Human Resources Command Fort Knox, KY
Information Systems Analyst
06/2010 - 06/2011
Designed and maintained management tools to detect errors in the Total Army Personnel Management Database.
Oversaw statistical information for Stop Loss and Stop Move programs, delivering monthly reports without errors.
Updated and organized programs for the Enlisted Personnel Management Directorate, including Unit Resets and Unit Move Web Applications.
Streamlined code and procedures, saving three person-hours per Unit Reset iteration.
Achieved over 100 person-hours in total savings through process improvements.
Processed 25 Stop Move iterations with complete accuracy while ensuring compliance with manning standards.
Education Certification
University of Phoenix Phoenix, AZ
Bachelor of Science in Information Technology
05/2009 - 01/2013
University of Phoenix Tempe, AZ
Cloud Computing Certificate in Undergraduate
3/2025 - ongoing
Security Clearance
Top Secret SCI Security Clearance
Awards
Spearheaded the road to success of the Mission Command Assessment Training III by correctly identifying shortcomings within the section.
Efficiently implemented a training plan, resulting in an overall 17% increase in compliance.
Led team to significant gains in the areas of SharePoint functionality and content by 85%, Battle Command Common Services (BCCS) by 67%, Data Dissemination Service (DDS) by 58%, Network Management (NETOPS) by 46%, Command Post of the Future (CPOF) by 38% and Help Desk Operations by 25%.
Technical Snapshot
Windows Server 2008
Microsoft Office 365
SharePoint
Windows XP
LAN
WAN
Dameware
Windows 10
Certifications
CompTIA SEC+, Certified; CompTIA
CompTIA A+, Certified; CompTIA
References
References available upon request.
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